SAM S. PREMTAJ

**** ******* **** 727-***-****

New Port Richey, FL 34655 adzurz@r.postjobfree.com

MANAGEMENT PROFESSIONAL

Sales / Operations / Administration

Self-motivated and accomplished management professional with a high level of integrity, dedication, and outstanding work ethic. Proven ability to direct multi-site corporate operations on a district level. Interact well with clients, peers, management, staff, and within the community. Define business requirements; expertise in sales and operations, to include developing staff goals, identifying and improving operational deficiencies, and implementing action plans to achieve corporate expectations. Complete projects timely and accurately; expertise in enrolling new memberships, maximizing profit margins, change management, competitive analysis, and market share expansion. Possess Bachelor of Business Administration degree; Major: Accounting; Minor: Economics.

KEY AREAS OF STRENGTH

Employee Retention Staff Training & Development Customer Service

Operations & Sales Management Strategic Business Planning Process Improvement

Sales Cycle Expertise Corporate Dynamics Multi-Location Management

Budget Administration Contract Negotiation & Execution Leadership Development

CAREER BACKGROUND

ULTIMATE MEDICAL ACADEMY, Tampa, FL 2010 - 2022

Offer healthcare training in two locations, as well as online healthcare courses.

Associate Student Manager (2014 – 2022)

Builds sustainable relationships with students after enrollment to identify their needs, ensure deadlines are met, and answer questions. Facilitates contact with necessary departments while providing the highest level of customer service. Assists students through onboarding process by working with Admissions, Operations, New Student Finance, and New Student Advising to ensure all criteria is met for a student to start.

Admissions Advisor (2010 – 2014)

Prospect for new student enrollments into Medical Billing/Coding and Medical Administrative Assistant programs for online campus. Generate leads for new enrollments through referrals and online contacts.

Started 110 students 2nd quarter 2012.

Consistently achieve corporate goals every month; successfully hit enrollment budget 15 months and start budget 14 months.

Train and mentor new hires.

QUALITY RESOURCES, Clearwater, FL 2007 - 2009

Leading performance-based customer acquisition marketing services provider.

Quality Control Representative / Customer Service Representative

Promoted from Sales Representative marketing discount savings program (in 1st 6 months). Reviewed 40+ telemarketing sales calls daily to evaluate performance of sales representatives. Analyzed telephone tapes, documented performance deficiencies, and submitted reports to management for resolution.

Selected to resolve escalated customer service calls (within 1st month).

Consistently recognized as Top Sales Representative in Department.

Achieved 35 sales in one day.

THE LENDING CENTER, Tampa, FL 2006 - 2007

Nationwide mortgage company.

Loan Officer

Recruited to market residential 1st, 2nd and refinancing mortgage loans. Assessed client needs and verified credit scores from all 3 major credit bureaus. Completed mortgage application, secured required documentation (employment records and bank statements), researched mortgage options from 30-40 lending/banking institutions, and submitted all required documentation to loan processing department for approval. Researched loan options for clients with challenging credit scores or high loan to value ration loans.

Consistently met or exceeded monthly sales goals; secured 4 refinancing loans (within 1st month).

Received highest monthly commissions, based on loans closed, every month.

SAM S. PREMTAJ

Page 2

CAREER BACKGROUND (continued)

BALLY TOTAL FITNESS, Chicago, IL / Tampa, FL 1986 - 2005

Most widely recognized health club leader in the US. 40 years of operating experience across 270 clubs serving 3.5M members domestically and abroad.

Managed all day-to-day operations, personal training, retail & membership sales, and P&L accountability for 4 fitness center locations. Monitored and ensured club cleanliness, resolved all customer service issues, maintained 120+ pieces of fitness equipment and free weights, and implemented corporate sales promotions. Mentored staff to promote career development; trained personnel to assume management roles.

District Manager, Tampa, FL (2003-2005)

Directed day-to-day activities at 4 locations in Tampa/Clearwater; oversaw 100+ management and support staff, to include General Managers, Assistant Managers, Personal Trainer Managers, Aerobics Coordinators, and Retail Store Managers. Administered approximately $5M annual operations budget.

Achieved 110% of corporate quota for district; implemented employee sales training and improved customer service (2004).

Achieved $500K revenue increase in sales year-over-year (2004)

Ranked #1 Market for Lowest Cancellation Rate (2.5%; industry average 8%).

Increased membership renewals by $200K year-over-year (2004).

Generated new business through negotiating and promoting group rates for commercial market; developed employee discount programs and pricing.

Implemented Rapidtron membership scanning system within District.

District Manager / Sales Supervisor / General Manager, Chicago, IL (1999-2003)

Managed 4 locations in Chicago market with a total of 150-160 staff.

Interviewed for an article, Fitness Across America, by Club Industry Magazine (November 2003).

Selected for Rapidtron automated membership scanning system pilot program (members swipe cards and no longer had to sign in); decreased front desk staff at largest fitness club in Chicago thereby reducing staff costs by 33%.

Awards:

General Manager of the Year (2003); Elite Performer (2003); Presidents Invitational (2000)

General Manager (1986-1999)

Selected to manage the largest club in Chicago market; 3,000 workouts daily; controlled $4.2M annual operating budget.

Active participant in Grand Opening for new clubs.

Launched 1st high-end Bally Sports Club offering numerous amenities for members seeking luxury fitness environments.

Awards:

General Manager of the Year (1999); Elite Performer (1998, 1997); Top Performer (1998); All Star (1998); Top Performer Summer Off Season Sale (1998)

EDUCATION

WESTERN MICHIGAN UNIVERSITY, Kalamazoo, MI

Bachelor of Business Administration; Major: Accounting; Minor: Economics

Honors/Activities:

Beta Alpha Psi, Accounting Honor Society

PROFESSIONAL AFFILIATIONS

Better Business Bureau, Tampa Area; attended community and membership events

Contact this candidate