Customer Service Community Development
Resume:
NISHSHANKA ARACHCHI APPUHAMILAGE
DISHNIKA MADUSHANI
Mobile : +1-630-***-****
Email : *****.*********@*****.***
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. As a graduate with more than two years’ experience in development project planning and community development, I am excellent in working with others to achieve a certain objective on time and with excellence.
University/Institute Course Name Start Date End Date Grade SANASA CAMPUS of
Sri Lanka
B.Sc. (Special)
Degree in
Regional
Science and
Planning
20 Oct 2015 26 Jan 2020 First Class
Honors(GPA-
3.74)
Completed the General Certificate Examination (Advance) Level in Commerce stream.
2014 G.C.E. (A/L) Examination – Index No: 1387006 Accounting A
Business Studies B
Economics B
Common General Test: 67
Z – Score Marks: +1.2830
HIGHER EDUCATION
2
Completed The General Certificate Examination (Ordinary) Level.
2010 G.C.E. (O/L) Examination - Index Number: 60500352 Buddhism A
Sinhala Language & Lit. A
English C
Mathematics C
History A
Science C
Music (Oriental) A
Business & Accounting B
Communication & Media Edu. C
Urban Settlement Development Authority, Sri Lanka since 22 July 2021 to 01 August 2023 as a Community Development Assistant.
Key Roles and Responsibilities:
Assisted in implementing projects related to development programs at field level.
Participated in collecting basic data the preparation of project reports related to the programs.
Assisted in commencement of micro/small scale loan programs.
Keep records and maintain the efficiency and productivity of the development Programs.
Assisted in implementing organizational results framework with key performance indicators.
3
Research Assistant to Prof.Sumanasiri Liyanage since 01.02.2020 to 31.01.2021. Key Roles and Responsibilities:
• Prepare interview questions and summarize results.
• Perform literature reviews.
• Conduct research and summarize findings.
• Respond to emails relating to research.
• Attend project meetings.
• Prepare progress reports.
• Check the work progress of undergraduate students involved in the project.
• Monitor the project budget.
Undergone Training at Motor Department of Sri Lanka Insurance Corporation Ltd as an Intern since 29 August, 2019 to 28 February, 2020. Key Roles and Responsibilities:
Maintain, create and work with huge information databases.
Look after creation and development of insurance and bonding reports.
Prepare and fill up insurance forms and documents, certificates, etc.
Preparation of invoices and file customer database for the area assigned to them.
Provide excellent customer service and provide support to retain and acquire profitable business of the company.
Rohana Tyre and Battery Center (PVT) Ltd, Sri Lanka since 03 September, 2018 to 23 August, 2019 as an Assistant Accountant.
Key Roles and Responsibilities:
• Completing and maintaining sales invoices reports
• Dealing with debtors to manage the receivables on time.
• Weekly budget preparing
Bank reconciliation
• Update the details in Busy accounting system
4
University/Institute Course
Name
Start Date End Date Grade
Kegalle District
Badminton Association,
Sri Lanka
Badminton
Umpiring
Course
12 Dec
2016
27 Mar
2014
Completed
Association of
Accounting
Technicians of Sri
Lanka
AAT Sri
Lanka
Examination
January
2011
June 2011
Level I Completed
(Student Reg. No:
Organized and hard working person with inter personal skills and have a flexible and positive approach
Willingness to learn
Self –motivated
Ability to manage multi task & meet deadlines
Good interaction skills to coordinate and work within a team
Computer literacy and Communication skills
Successfully completed the Course of Diploma in Computerized Accounting (including Business Applications) at ICET Computer Institute at Gampaha Branch in Sri Lanka. (From 2nd Jan 2014 to 15th Mar 2014).
Successfully completed the Course of Diploma in Microsoft Office (Including Business Applications) at ICET Computer Institute at Gampaha Branch in Sri Lanka. (From 2nd Sep 2013 to 2nd Feb 2014).
Use of sound communication skills with diverse interests in level of authority.
Proven ability to work independently and in a team as appropriately.
Strong analytical and presentation skill.
PROFESIONAL QUALIFICATIONS
COMPUTER AND LITERACY
5
Member of School Media and Music Unit (2007-2013).
A Senior Prefect at Sri Dammananda Dhamma School (2007-2010).
Participated at a Co-operation exploration at Bandaranayake Central College 2008 & 2009.
Participated at a Leadership Camp in youth club at Heiyanthuduwa, Sri Lanka (2014).
Participated at an Inter Department Drama competition at Sanasa Campus, Sri Lanka in 2017.
Runners up in Doubles (Over 19) at Kegalle District Badminton Tournament in Sri Lanka 2017.
Participated in the English Language Activity Camp on 21st century Core Skills held at Sanasa Campus, Sri Lanka (2018).
Participated in Badminton Tournament in Kegalle District, Sri Lanka as a Line Judge
(2016/2017/2018).
A secretary of Rational Thinkers Student society in Sanasa Campus (2018-2019).
B.Sc. (Special) Degree in Regional Science and Planning – First class honors. (SANASA CAMPUS of Sri Lanka).
Batch top with the Prof. Sirisena Thilakarathne Gold medal for the best performance. Name in full : Nishshanka Arachchi Appuhamilage Dishnika Madushani Address : 28/1, Mangedara, Muddaragama
Date of Birth : 14 Oct 1994
Gender : Female
Marital Status : Married
NIC No : 947880896V
Nationality : Sri Lankan
Contact : +94-752****** / +94-784******
EXTRA-CURRICULAR ACTIVITIES
SPECIAL ACHIVEMENTS
PERSONAL DETAILS
6
Referee 01
Name : Prof.S.Liyanage
Designation : Retired Professor
University : University of Peradeniya, Sri Lanka
Address : 408/ 17 A, Kularathne Mawatha,
Negambo,
Sri Lanka
Telephone number: +94-718******
Referee 02
Name : Ms.P.M.A.Weerakkody
Designation : Director
Company Name : Urban Settlement
Development Authority
Address : 9th Floor,
Sethsiripaya,
Baththaramulla,
Sri Lanka
Telephone number: +94-112******
I do hereby certify that above particulars furnished are true and correct to the best of my knowledge.
Dishnika 10.08.2023
N.A.A.D.Madushani Date
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