Scott Rosener

***** ********* ** **** ***** Ca **740 714-***-**** adzur6@r.postjobfree.com

LinkedIn: Scott Rosener

To become a Strategic Account Manager

Resourceful and diverse revenue producer with vast skills and abilities in: sales, the establishment of long-term lucrative relationships, comprehensive product knowledge and superior client services. Interpersonal and articulate able to pursue initiatives that capitalize on strengths and opportunities, and proven to successfully identify and shepherd the process from the first meeting to the closing of transactions. Excel in the management and mentoring of others with an innovative approach that encourages and enables attainment/exceeding of imposed goals and objectives, a collaborative team approach and the desire to succeed. MSC Industrial May 2022-Present

Account Manager/Solutions Specialist

● Determines optimal sourcing strategy for key customer projects which may require collaborating with the Category Team in order to support MSC’s mission to drive savings and improve the customer’s shop floor.

● Participation and engagement in customer plant and/or production meetings, strategic initiative projects, Lean/Six Sigma events.

● Collaborates with the account team to maximize customer satisfaction and future projects

● Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates and strategic suppliers to locate the most effective sources of information.

● Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available.

● Communicates customer concerns to management to ensure effective and lasting problem resolution.

● Works closely with vendors to locate sources for product, produce quotes, expedite orders, and arrange product training.

● Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose.

● Participation in special projects and performs additional duties as required. Teletrac Navman November 2016-May 2020

Major Account Manager-Garden Grove

• Account maintenance on Major Business Accounts

• Sales demonstrations of new products and services via webinar

• Refresher Training for my account customer base

• Add, remove, and replace fleet tracking equipment

• Manage account fleet coordinating weekly calls to resolve customer issues with company leaders. • Measure, track, and evaluate company satisfaction with Issue Resolution Customer Surveys • Provide customer account trials targeting the latest equipment and services offered. • Upgrade major fleet companies to Electric Logging Devices (ELD) to adhere to new country wide compliance solution.

• Manage Major Accounts in developing special or custom fleet expansion coordinating fleet technical refresh from planning to deployment.

• Identified system gaps between technical support and internal engineering managers. Star2Star Communications June 2014-Feb 2016

Channel Account Manager-Sarasota FL

-Observe store personnel’s sales techniques and customer interaction

-Maintain and grow existing customer base and manage churn with one of the highest renewal rate on team

-Audit agent sales results and KPI’s to identify areas of opportunity

-Provide both formal and one-on-one training sessions to ensure that agent/retailer store quotas are met and exceeded

-Ensure all merchandising and collateral is in compliance with company standards

-Coach Retailer management and staff regarding importance of compliance measures and initiatives

-Communicate promotions to agent/retailer store grand openings and special events

-Consultative selling, Goal-driven, customer-focused sales/territory Account Management professional

-Proficient in all sales cycles, from generating leads, presentations to negotiation, closing and follow-up

-Identify customer needs and utilize solution-based selling techniques.

-Maintain and grow existing customer base and manage churn InterMetro Communications

Business Account Executive-Simi Valley, Ca Jan 2014-April 2014 - Account Managing Support, Prospecting, and Networking with Enterprises

- Sales of VOIP Minutes to Whole Sale Carriers

- Identify customer needs and utilize solution-based selling techniques.

- Present solutions via webinars, F2F presentations.

- Develop strategies for gaining competitive advantage with our Partners, Customers, and internal resources

-- Maintain and grow existing customer base and manage relationships, trust and referrals - Build my a successful 30, 60, 90 funnel to generate, strategically plan, develop and close sales opportunities Verizon Wireless June 2000-Oct 2011

Business Account Executive –Chandler, AZ Nov 2008-March 2010 - Account Managing, Support, P respecting, and Networking with Enterprises

- Initiated rollout of new enterprise software solutions for sales reporting

- Partnered successfully with Sales Team to help meet monthly quotas

- Strengthened company’s business by leading implementation of billing system enhancements

- Trained, coached and metered staff to ensure smooth adoption of new program

- Identify customer needs and utilize solution based selling techniques

- Develop strategies for gaining competitive advantage with partners, customers and internal resources - Manage accounts through all stages including proposals/agreements/set up and implementations/account -- updates, changes and troubleshooting

- Maintain and grow existing customer base and manage relationships, trust, and referrals - Build my successful 30, 60, 90 day funnel to generate, strategically plan. Develop, close sales opportunities Customer Service Supervisor-Chandler, AZ Feb 2007-Nov 2008 - Project management

- Responsible for day to day successful operations of a Customer Service team

- Provide effective feedback to motivate a high performance and productive environment

- Recognizes and recommends operational improvements

- Monitors the performance of staff members according to the observation standards

- Effectively executes on the vision, mission, and objectives of the call center

- Coach team to achieve productivity and quality objectives for call center Consultant-HQ Customer Service Technology- Irvine, CA Feb 2006-Feb 2007 - HQ Care lead for billing system’s project enhancements

- Project Management

- Develop Requirements Template and Business Cases for system enhancements

- Lead/participate in meetings/conference calls

- Ensure appropriate communication/updates are received to all affected channels

- Communicate information to Sr. Leadership

- Strong knowledge of Verizon Wireless billing systems

- Resolve Area issues

- Enthusiastic and persuasive.

- Recognized for reliability, persistence and a strong work ethic.

- Strong computer and database management skills

- Process Improvement, Technical Skills

- Creativity/Innovation

- Strong leadership skills. Able to work with minimum supervision

- Strong time management and prioritization skills

- Well organized, detail oriented, and self-motivated, strong follow up skills

- Strong oral and written communication skill

Sr. Trainer- Irvine, Ca June 2004-Feb 2006 -Train AOC/CS representatives on current and new systems.

-Training of AOC/CS representative’s in ACSS, I2K, VISION, NetAce, Workflow Manager, InfoManager, My --Business Account, and EWI, SFA-CM

-Coordinate trainings with AOC Leadership and IMT.

-Developed material for I2K trainings.

-Communicate training ideas to AOC Leadership

-Identify emerging trends and issues

-Communicate trainings issues and resolutions to AOC Leadership

-Organize training classes and training material.

-Resolve training issues

-Make decisions regarding training issues.

-New Hire Training of AOC/CS representatives

-Develop New hire Training Action Plan

Communications Center May 1995-Feb 2000 Assistant Sales Manager May 1995- Feb 2000

-Outside and Inside sales of Nextel Phone's, and Motorola Two Way Radio's

-Met and exceeded quota, revenue, and target for small business customers

-Trained and demonstrated proper use of equipment functionalities and programming -Proposed solutions for small businesses via power point presentations accurately processed customer transactions

-Accounts receivable processing.

COMPUTER EXPERIENCE

MS Office, Power Point, Outlook

Ottawa University Sept 2005- June 2006 Associates Degree Business Arizona State University Jan 2012- July 2017 BA Organizational Studies, Business Administration and Management

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