Yvonne Hernandez-Favila “Bonnie”

**** ********* **., *** *******, Texas 78230

210-***-****

adzuqz@r.postjobfree.com

Objective

To obtain a homebased position where I can use my Sales and Customer Service skills to maintain customer base, resolve customer issues, and create new customer relationships for a company.

Professional Skills

Microsoft Office

Microsoft Windows

Filing/Editing

Office Procedures

Telephone Skills

Typing (55+ wpm)

Account Receivable

Account Payable

Billing

Payroll

Customer Service Skills

Management Skills

Education

Career Point Business School

University of Texas San Antonio

Alamo Heights High School

Employment Skills

Developed ability to work in a fast-paced atmosphere

Maintained excellent customer relations and developed customer rapport

Diplomatically resolved customers complaints on as-needed basis

Ability to follow instructions well and make decisions with no supervision

Maintained all record-keeping procedures without error

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills

Experience to work effectively from home with no supervision

Meets all the requirements needed for a work at home position regarding internet speed and security with equipment and office space.

Employment History

Customer service, Alorica 10/21 – 11/23

Bookkeeper, Blue Ribbon Produce LLC 10/18 - current

Sales, Truckers Voice in Court 05/09 -10/18

Sales, Palm Harbor Homes (Seguin) 11/06 - 03/09

Insurance Agent, Family Heritage Life Ins.

11/04 - 08/06

Director Corporate Sales/ Customer Relations, Corporate Travel Planner, Inc,

03/96 - 03/04

Travel Consultant, The Conference Group Inc.

02/93 - 03/96

Bookkeeper, Blue Ribbon Produce LLC

03/96 – 06/87

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