Shante Wilson

Moncks Corner, South Carolina, ****1

adzuqg@r.postjobfree.com

843-***-****

SUMMARY Dynamic and performance-driven administrative professional with strong organizational, customer service, and communication skills. Multi-disciplinary with emphasis in case management.

EDUCATION R.B. Stall High School

R.B. Stall High School

North Charleston, South Carolina

Graduated June 1996

NAHRO

Housing Choice Voucher Eligibility,

Income and Rent Calculation

Graduated June 2014

NMA Nan McKay

HCV Housing Quality Standards Specialist

Graduated March 2014

EMPLOYMENT

HISTORY

Charleston County Housing and

Redevelopment Authority

Case Specialist

Charleston, South Carolina

November 2012 - May 2023

1. Remain familiar with current U.S. Department of Housing and Urban Development ever changing Federal Regulations as they relate to Section 8 Housing programs.

2. Facilitate and mediate communication with assigned clients and landlords as needed. Respond to inquires, phone calls, correspondence, and e-mail in a timely and responsive manner.

3. Perform program orientations to educate and inform applicants of program requirements and responsibilities. Coordinate with Housing Quality Inspector and Housing Quality Assistant to ensure timely inspections at admission to program, annual re-certification and condition of unit inspections. 4. Maintain proper maintenance of client files and computer records to insure accuracy according to HUD regulations and policies and procedures. This includes renewing of contracts for Section 8 housing participants, including interims and re-certification/review of income and household composition. 5. Managed 350+ cases on a daily basis to ensure proper accuracy according to HUD regulations, policies, and procedures.

Department Of Social Services

Administrative Assistant

North Charleston, South Carolina

May 2009 - October 2012

1. Add new materials to file records as necessary. 2. Answer questions about records and files. Assign and record or stamp identification numbers or codes in order to index materials for filing. Gather materials to be filed from department and employees. Operate mechanized files that rotate to bring needed records to a particular location. 3. Perform general office duties such as typing, operating office machines, and sorting mail. Perform periodic inspections of materials or files in order to ensure correct placement, legibility, and proper condition. Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

4. Scan or read incoming materials in order to determine how and where they should be classified or filed. Sort or classify information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.

PROFESSIONAL

SKILLS

Microsoft Office Advanced

Professional phone etiquette Expert

Excellent communication skills Expert

Articulate and well-spoken Expert

REFERENCES Paul Johnson

Former Co-worker

Charleston County Housing and Redevelopment Authority 843-***-****

Barbara Miller

Former Co-worker

Charleston County Housing and Redevelopment Authority 843-***-****

Jacqueline Littlepage

Former Co-worker

Charleston County Housing and Redevelopment Authority 843-***-****

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