Customer Service Data Entry

Oakwood, GA ***** 678-***-**** *******.********@*****.*** WWW: Bold Profile

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KAITLYN SHECKLER

PROFESSIONAL SUMMARY

Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.

EDUCATION

Emory University, Atlanta, GA

Master of Science, Epidemiology, 05/2020

Georgia Southern University, Statesboro

Master of Science, Kinesiology, 05/2014

WORK HISTORY

EPIDEMIOLOGIST 01/2022 to Current

CDC / Emory, Atlanta Ga

Collected and organized data for weekly case summaries.

Lead investigations into nutrition and obesity in children from low income households.

Maintained data, reporting and quality assurance standards throughout investigations.

Authored and presented final after-action reports to identify strengths and challenges as well as recommended corrective changes for future investigations.

INSURANCE AGENT 10/2021 to Current

Family First Life, Atlanta, Georgia

Built relationships with clients using active listening and issue resolution to provide excellent service.

Responded to customer calls swiftly to resolve issues and answer questions.

Maintained high standards of customer service by building relationships with clients.

Cross-sold insurance products to existing clients to reach sales targets.

Prepared and reviewed insurance applications to verify compliance with regulations.

Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Monitored changes in insurance industry to stay compliant with relevant laws and regulations.

Investigated and processed claims swiftly to keep customers satisfied.

Identified potential risks in client businesses and recommended appropriate insurance coverage.

Utilized CRM software to manage client relationships.

Created detailed reports for management to track performance and sales.

DATA ANALYST 01/2020 to 01/2021

Department Of Health And Human Services, Atlanta Ga

Produced monthly reports using advanced Excel spreadsheet functions.

Identified, analyzed and interpreted trends or patterns in complex data sets.

Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

Utilized data visualization tools to effectively communicate health outcomes.

SERVER, BARTENDER, AND MANAGER 08/2020 to 12/2021

The Grove, Decatur, GA

Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Served high customer volumes during special events, nights, and weekends.

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Obtained cash bank and stocked service bar to prepare for operation.

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Managed and motivated employees to be productive and engaged in work.

SERVER AND BARTENDER 04/2016 to 08/2020

Marlow's Tavern, Duluth, GA

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

SERVER AND BARTENDER 02/2012 to 04/2016

Mellow Mushroom, Suwanee, Ga

Served food and beverages promptly with focused attention to customer needs.

Worked with POS system to place orders, manage bills, and handle complimentary items.

Cultivated warm relationships with regular customers.

Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Set positive tone for entire dining experience as first point of contact for incoming guests.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

PHYSICAL THERAPIST ASSISTANT 05/2014 to 05/2015

OrthoAtlanta, Suwanee, GA

Planned individually-designed treatment programs to restore, maintain and improve physical functioning, alleviate pain, and prevent disability.

Monitored patient progress and adapted treatment plans to reflect changes.

Improved patient mobility using passive and active therapeutic exercises.

Educated families and caregivers on treatment programmes for improved at-home support.

Maintained care continuity through multidisciplinary teamwork and collaboration.

Scheduled patient appointments to meet treatment requirements and provide quality care.

MEDICAL OFFICE MANAGER 01/2012 to 05/2014

Statesboro Cardiology, Statesboro, GA

Assessed processes and procedures, complying with OSHA, and HIPAA regulations.

Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.

Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.

Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.

Addressed and remedied all patient or team member issues.

Developed policies and procedures for effective practice management.

Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.

Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.

Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Coordinated office events, seminars and meetings for staff and clients.

Organized and updated databases, records and other information resources.

SKILLS

Customer Service and Assistance

Financial Analysis Software

Agent Support

Team Meetings

Statistics Understanding

Surveillance Strategies

Specimen Transportation

Operational Standards

Program Testing Software

Sas Application

Food Preparation and Safety

Dining Crew Workflow Optimization

Sales Techniques

Check Payment Processing

Gait Training

Body Mechanics

HIPAA Requirements

Patient Screening

Equipment Purchase Planning

Microsoft Office

Patient Relations

Accounts Payable and Receivable

Report Writing

Epidemic Curve Modeling

Disease Trend Knowledge

Individualized Care Plans

Outbreak Case Definition

Database Reporting

Disease Processes

Revising Policies

Managing Data

Quality Control Procedures

Data Analysis

Sas, Python, R Proficiency

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