Human Resources Change Management

KENNETH GRANT

**** *********** ***, ****** ** ***19

410-***-**** / ****************@*****.***

SUMMARY AND SKILLS

Experienced executive with over 6 years of professional Human Resources experience and 14+ years of creating synergistic teams, delivering innovative strategies around diversity, equity, and inclusion initiatives. I aim to leverage my skills and experiences in fostering cultural transformation, building strategic partnerships, and promoting diversity at all levels of the organization. I am committed to creating environments that value and amplify diverse perspectives, and I aspire to drive meaningful change and contribute to an organization's growth and success by cultivating a culture of inclusion and belonging. I am skilled in creating comprehensive DEI initiatives, engaging stakeholders, and promoting cultural transformation. Adept at leveraging data-driven insights to develop and measure the impact of DEI programs while remaining committed to cultivating collaborative environments where individuals from all backgrounds can thrive and contribute their best.

HUMAN RESOURCES SKILLS PEOPLE

HRIS Systems Conflict Management Diversity, Equity & Inclusion

Applicant Tracking System Strategic Planning Change Management

Employee Engagement Process Improvement Employee Recruitment & Retention

Organizational Transformation Policy & Procedure Implementation Leadership & Transformation

Employee Law Budgeting & Finance Talent Acquisition

PROFESSIONAL EXPERIENCE

Morrison Management Specialists - Towson, MD

Sr. Director (St. Joseph Medical Center)

5/2021 – 6/2022

Provided leadership within a 230-bed hospital directing 68 employees and nine Direct Reports within the Nutrition Service Department

Increased employee retention by 40% through effective communication/employee engagement and implemented a communication plan on all projects related to the department.

Reduced management turnover by 90% in a six-month period through effective leadership.

oEncouraged a culture of open communication.

oCreated clear work objectives.

oRecognized achievements and milestones through a successful reward & recognition program.

Demonstrated effective change management by identifying processes that needed development which effectively changed the structure of the department with a focus on leadership development.

Developed and designed process improvement and leadership development program to transform the workforce and assisted with creating a performance-based culture.

Created COVID-19 Pandemic policies and procedure and guidelines to meet and overcome challenges.

Promoted and assisted with the implementation of a new recruiting process which resulted in better candidates, less turnover, and financial savings of $23,000.

Troubleshoot workflow and document errors related to risks, control, and product process review.

Advised CEO, CNO, and staff members regarding DEI best practices.

oAdvised switching to empathetic leadership.

oEncouraged quarterly market analysis to ensure we offered competitive wages.

Led negotiations for Union employee salaries and established a new alliance with nursing leadership and union delegates of 1199 SEIU.

Developed new interview criteria and recruitment strategies to create a performance-based culture, and

fostered an environment that supports constructive feedback on performance.

Reviewed management plans with Vice President of Operations weekly and COO monthly.

Project Manager for on-site construction project within the hospital.

oLed a team of 83 people which included hospital personnel, facilities team, and construction.

oReviewed equipment inventory to ensure equipment was functional and appropriate for the department’s needs.

oAssessed project risks and proactively handled issues.

oReviewed workflow and department process of ordering supplies, completing inventory, and space utilization through effective process mapping.

oLed daily meeting to update staff and senior leadership regarding the construction project.

Sodexo – Washington, D.C./Baltimore, MD Metropolitan Area

Systems Senior Human Resources Manager

9/2018 – 5/2021

Medstar Health System

Provided Human Resources support for 10 hospitals in the Medstar Health System.

Developed metrics and tracking mechanisms to measure progress in DEI initiatives and prepared regular reports for executive leadership, highlighting key findings and recommendations.

Identified staff vacancies and recruit, interview, and select applicants for 10 hospitals.

Prepared candidates for first and second round interviews and delivered comprehensive feedback to candidates.

Built strategies to engage the leaders and employees for effective change management.

Provided HR related support for 93 managers within the Medstar Health System.

Developed and implemented communication strategies, programs and tools that inform, engage, and motivate employees.

Collaborated with senior leadership to embed diversity and inclusion goals into the company's strategic plans, ensuring alignment with business objectives and driving cultural change.

Served as a link between management and employees by handling questions and helping resolve work-related problems to foster a positive environment with union (Local 1199, Local 722) and non-union accounts.

Managed complete oversight on all HR matters related to recruitment, compensation planning, employee relations and performance development initiatives.

Forecasted hiring needs based off the business needs.

Mentored managers when developing their (PDP) Personal Development Plans.

Developed employee engagement plans after collecting data that analyzed responses and facilitated large cultural change.

Managed all vendor and benefit programs.

Utilized smart sheet to communicate best practices for employee retention and to track turnover rates for the Medstar Health System.

Responded to inquiries regarding HR plans, programs, and implemented policies and procedures in accordance with Sodexo policy.

Created a system wide hiring policy for Sodexo Managers utilized by 10 hospitals to ensure an effective and efficient on-boarding of new employees.

Reduced labor costs by developing Zero-Based scheduling system which slashed overtime by 8%.

Sourcing champion and SME for Medstar Health Systems.

Ensured system compliance with federal, state, and local employment laws and regulations.

Conducted comprehensive organizational assessments to identify areas for improvement and developed action plans to address systemic inequities and promote inclusivity.

Facilitated employee resource groups (ERGs) to promote diversity and inclusion, resulting in improved cross-cultural understanding and increased collaboration among employees.

Sodexo - Bethesda, MD

Director (Suburban Hospital)

3/2016 – 9/2018

Managed 58 employees and nine direct reports.

Increased employee engagement by 71% which was measured through a Gallup Survey.

Initiated a Diversity & Inclusion strategy that resulted in a more integrated and cohesive approach to ensuring an inclusive and highly engaged environment.

Created and launched mentorship programs to support the professional development and advancement of underrepresented employees focusing on Microsoft Office Training and career development plans.

Managed the budget by controlling costs (e.g., labor, inventory, equipment, materials), and complied with a $5M budget requirement.

Created a change management strategy.

Implemented a new Patient Delivery Model.

oAnticipated potential resistance from Key Stakeholders.

oHosted focus group for employees for effective change management.

oLed a team of 45 managers, staff members, and construction workers.

oLed daily meetings for effective communication and barriers presented from construction.

oUtilized Smartsheet to communicate updates, internal documents, and changes in management assignments.

BridgePoint Capitol Hill & BridgePoint Hadley Acute Care Facilities

Systems Director/Multi-Unit Management

2015-2016

Managed one Director, four direct reports, and 33 employees.

Managed two healthcare accounts and performed HR duties that required hiring, and termination of employees or management.

Identified and managed potential resistance.

Conducted weekly financial forecasts within two P&L Accounts to measure Direct Expenses, COGS, and Labor.

Prepared detailed budget reports and financial statements for BridgePoint Capitol Hill Administration.

Advised Assistant Director by assisting with budgets, disciplinary action, HR standards, and client billing.

Frederick Memorial Hospital

Sr. Director of Nutrition Service

2013-2015

Managed 62 employees and seven direct reports within a Fee based account with $5M in managed volume.

Successfully reduced employee turnover by 15%.

Developed a department evaluation framework to assess the strengths of the department and to identify areas for improvement.

United Medical Center

Director of Nutrition Service

2011-2013

Operated a Fee based account with $3M in managed volume in a 330-bed facility. Managed 40 employees and six direct reports daily.

Worked alongside employees to ensure employees adhered to all the union laws.

Managed HR process including hiring, training, and administering disciplinary action to employees based on their performance.

EDUCATION AND OTHER

Strayer University, Washington, D.C.

Master’s degree in Human Resources Management (MHRM), Graduated with a 4.0

University of Phoenix, Phoenix, AZ

Master of Business & Health Administration (MBA, MHA)

University of Maryland Eastern Shore, Princess Anne, MD

Bachelors in Business Administration

Certifications

Lean Six Sigma Certified Green Belt Issued 2/2018

Certified Scrum Master Issued 7/2022

*Currently pursuing my Change Management Certification

Organizations, Washington, D.C.

2018 — 2020

Chair for the African American Leadership Forum, Washington, D.C. Chapter

Sodexo's commitment to diversity and inclusion (D&I) is supported by nine Employee Business Resource Groups (EBRGs) which foster a culture of inclusion and provide networking, learning and development opportunities. Led initiatives for the Capital Region which focused on Diversity & Inclusion initiatives for the African American Leadership Forum.

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