Customer Service Associate

JENNIFER BRITO

Wauwatosa, Wisconsin ***** +1-414-***-**** ************@*****.*** LinkedIn jennifer-brito10

Experienced and detail-oriented Accountant with 15 years of dedicated expertise in maintaining precise accounting records for large-scale enterprises. Proven history of contributing to financial teams in managing a diverse range of financial functions, including adept tax management and comprehensive reporting. Resourceful professional with a robust background in audit preparation and reporting, ensuring meticulous accuracy. Highly organized and dependable candidate skilled at effectively managing multiple priorities while maintaining a positive and proactive attitude. Enthusiastic team player ready to embrace additional responsibilities to consistently achieve collective objectives.

EDUCATION

ADP Accountant Connect Certification August 26 2023

Master in business administration, Escuela de Graduados (UTESA) January 2014 - April 2016

Bachelor in accounting, Universidad Tecnológica de Santiago (UTESA) January 2006 - July 2011

CORE COMPETENCIES

●QuickBooks Pro

●Office 365

●Excel

●Accountant & Enterprise

PROFESSIONAL EXPERIENCE

Assistant Manager/ Customer Service Associate Jan 2022- Currently

●Provided exceptional customer service to a high volume of daily customers, consistently maintaining a positive demeanor and unwavering commitment to customer satisfaction.

●Employed active listening skills to promptly address customer concerns, ensuring swift resolution and escalating significant issues to the supervisor when necessary.

●Demonstrated efficiency in responding to customer telephone calls, minimizing on-hold wait times and delivering timely assistance.

●Offering personalized guidance and support to customers, attentively catering to individual needs and preferences.

●Executed precise register and store closing procedures, ensuring accurate financial reconciliation.

●Addressed customer inquiries via phone and email, providing comprehensive information about products and services.

●Contributed valuable customer feedback to management, pinpointing opportunities for enhancing products and services.

●Proactively identified areas for improvement and collaborated with cross-functional teams to implement strategic enhancements.

Internal Head Accountant / Chicago Industries Oct 2017 - March 2021

●Managed comprehensive accounting responsibilities as the Internal Accountant for both the Dominican Republic factory and the USA-based Matrix House.

●Handled various accounting tasks including meticulous checks control, precise bank account oversight, vigilant sales income tracking, accurate bank reconciliations, prompt providers' payment management, and efficient cash flow or Petty Cash supervision.

●Demonstrated adeptness in generating and submitting monthly government reports for both the Dominican Republic and USA locations, ensuring regulatory compliance.

●Played a pivotal role in successfully executing year-end closing procedures, collaborating closely with controllers and external auditors to achieve accurate financial outcomes.

●Maintained the integrity of financial records by consistently updating the general ledger with the latest entries.

●Led the management and reporting of fixed assets and other critical financial data, contributing to seamless month-end and year-end financial processes.

●Strengthened operational efficiency by implementing streamlined practices for balance sheet reconciliation, resulting in optimized processes.

●Collaborated closely with auditors to identify discrepancies, rectify errors, and provide valuable insights to enhance overall accuracy.

●Directed and guided an accounting team in providing exceptional service to a diverse clientele.

●Leveraged deep finance expertise to fortify internal controls, ensuring heightened transparency and accountability.

●Methodically prepared and meticulously documented monthly journal entries and reconciliations, further contributing to accurate financial reporting.

Senior Accountant / Accounting Firm Lugo & Assoc Dec 2014 to Sept 2017

●Managed accounting registers, demonstrating expertise in checks control, accounts deposits, and bank registers, while meticulously performing conciliations to ensure financial accuracy.

●Generated comprehensive expenses and incomes reports, effectively contributing to a transparent financial overview.

●Executed monthly sales tax calculations and reporting, ensuring adherence to regulatory requirements.

●Conducted meticulous internal accounting audits for diverse businesses, including restaurants, hotels, rental services, consulting firms, hardware stores, and condominiums.

●Prepared annual declarations and financial statements, showcasing versatility across a range of industries.

●Crafted monthly journal entries and conducted reconciliations, maintaining impeccable financial records.

●Led the reconciliation of accounts, playing a pivotal role in the monthly closure process and enhancing financial integrity.

●Collaborated seamlessly with controllers and external auditors during year-end closing processes, ensuring accurate financial reporting.

Computer skills / Language Skills / Additional information

Microsoft Office [Excel/Word/PowerPoint], Accounting Software,(ADP Accountant Connect Certification) Bilingual (Native Spanish speaker with advanced English skills)

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