Customer Service Representative

EXPERIENCE

Escuela Elementary (K-*)

**/**** - **/****

Lunch Aid

• Preparing food items, including chopping vegetables

• Serving food to students, staff members

• Maintaining the cleanliness of the cafeteria area including washing dishes, wiping down tables, sweeping and moping and disposing trash

• Monitoring students during lunch time while assuring that students are following lunchroom rules

• Cleaning after each lunch period

• Organizing and maintain the cafeteria facility and equipment, including refrigerators, stoves, ovens, dishwashers and sinks

• Restocking supplies

Call Center

07/2015- 03/2020

Customer Service Representative

• Answering inbound calls

• Using manuals to solve and troubleshoot devices

• Documenting and note taking calls

• Answering questions that members may have

• Directing customers to the correct department/agent

• Customer engagement solution provider

• Excellent written and verbal communication skills

Intex 01/2003-06/2015 Supervisor

• Oversee and coach employees

• Enforcing systems, policies and procedures

• Planning, monitoring and appraising job results

• Assigning responsibilities and preparing schedules

• Check production according to specification

KFC

02/1993- 12/2000

Assistant Manager

• Oversee daily operations of the restaurant

• Conducting new hire while interviewing for new employment

• Provide training development and onboarding for new team members

• Schedule handling

• Inventory management

EDUCATION

Western High School

1985-1989

High School Diploma

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