Customer Service Human Resource

Myca Beale

adzuoe@r.postjobfree.com 804-***-**** Charlo e NC,28262

OBJECTIVE

I am a highly mo vated Admin Specialist, Military Veteran of the United States Army of 6 Years. Thanks to my posi on in the service, I have much experience with managerial posi ons. Accomplished measurable results while preparing admin, financial and training reports for over 2000+ personnel. I have grown as an effec ve communicator with a diverse and universal approach. I am great at strategic problem solving, resilience, adjus ng, responsibili es, leadership, and building dynamic business rela onships. I am a fast learner and observer, very proac ve and proficient. I learn and execute any and every assignment or task given to me. I am a team member ready and equipped to be a part of any team.

EDUCATION

University of Maryland Global Campus College Park, MD October 2022 – Present (Full-Time) Bachelor’s of Science, Human Resource Management Minor: Small Businesses and Entrepreneurship Expected: December 2024

University of Maryland Global Campus College Park, MD January 2022 – October 2022 Associates, General Studies October 2022

RELEVANT COURSEWORK AND SKILLS

Courses: Principles of Management, Business Ethics, Public speaking, Principles of marke ng, Microso, Equal Opportunity Training, Master Resilience Training, Cyber Security Training, Sexual Harassment/Assault Response and Preven on

Office Skills: Opera onal efficiency, Spreadsheet tracking, So ware exper se, Inventory management, Problem-Solving, Collabora on, Leadership, Conflict Management, Effec ve and Professional Communica on

PROFESSIONAL EXPERIENCE

Empire Today December 2022– July 2023 – Sales Contractor

Conducted Customer Service by giving full in-home sale experiences to customers. Acknowledging product value and giving full sales support persuading them to purchase Empire Products.

Objec ve handling by ac ve listening and having conclusions and answers to their wants, needs, ques ons and concerns.

Learned the importance of payroll sheets and tax forms as well as how to fill them out United States Army November 2015 – November 2021 – Corporal Human Resource Supervisor

Provided leadership, nego a ng and team building skills to establish working rela onships; cohesively led result-oriented planning, opera ons and training focus groups

Prepared and review personnel documents opera onal plan and orders, exercises control, and provides guidance regarding personnel accountability and postal opera ons

Advised and coordinated with higher echelons, lateral, and subordinate organiza ons on HR personnel ma ers

Processed and tracked all personnel accountability, training, and strength repor ng for more than 2000+ personnel

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United States Army November 2015 – November 2021 – Corporal; Logis cs Supervisor

Supervised and performs management or stock record/warehouse func ons pertaining to receipt, storage, distribu on, and issue and maintains equipment records and parts.

Executed the coordina on and movement for turn in of over 6 million dollars’ worth of equipment

Directly overseen daily ac vi es, and workload of personnel that rely heavily on logis cs

Efficiently managed over 30 assigned tac cal vehicles to ensure each vehicle was opera onal

Troubleshoot reported problems in a mely manner

Control and enforce HAZMAT policies; Supervised over 20 personnel United States Army November 2015 – November 2021 – Corporal; Lead Mail Clerk

Managed 5 mail clerks within Military Base in Kuwait that comprised over 5,000+ personnel

Ensured incoming and outgoing registered, insured, and cer fied mail was sorted correctly

Guaranteed security during delivery of mail to and from the post office and unit mailrooms.

Verified forms are complete and accurate, spot checks directory files for proper maintenance

Conducted inspec on of unit mailroom periodically

Prepared opera onal plan and orders, exercises control, and provides guidance regarding personnel accountability and postal opera ons

United States Army (Kuwait) May 2019 – February 2020 – Corporal; Supply Supervisor

Overseen and conducted 100% company personnel equipment layout inspec ons

Organizes and stores department property

Met with sales representa ves to review products and make decisions on purchasing.

Prepared purchased request forms

Disbursed supplies and equipment to monitor personnel as required

Recorded the issuance of supplies, materials, and/or equipment to other soldiers United States Army May 2016 – February 2020 – Corporal; Morale Welfare and Recrea on Representa ve

Served as a liaison influencing soldiers, offering coaching and mentorship

Coordinated ac vi es

Establish division policy and coordinate support to include transporta on for 40 personnel overseas

Provides guidance to the program in planning ac vi es and events

Assisted the commi ee in preparing an annual program budget and maintaining financial accountability

Assisted the commi ee in developing a marke ng plan and obtaining commercial sponsorship for ac vi es and events

Mentor/ Coach – Hun ngton Middle School Newport News, VA October 2017 – May 2018

Maintained the scheduling of upcoming prac ces

Incorporated industry business focus groups and by using leadership, nego a ng and team building skills to establish working rela onships and cohesively led result-oriented focus groups

Served as a liaison influencing students offering coaching and mentorship

Coordinate ac vi es

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