Customer Service Data Entry
Resume:
Tonya A. Veazey
Smyrna TN ****7
adzum3@r.postjobfree.com
Objective
I am seeking a position with your company to utilize my experiences as a medical assistant, customer service representative and military leadership training. My goal is to work for a company that will provide me with the possibility to grow within it while also allowing the development of my abilities, strengths and skills in order to become an asset to the company. Skills but not limited to:
● Microsoft Office; Word, Excel and Outlook
● Ability to proofread and verify data entry with a high degree of accuracy
● Ability to communicate effectively with others
● Problem solving and decision making skills
● Tolerant and flexible with different situations
Strengths:
● Attention to detail, and excellent communication skills
● Strongly motivated with the work environment and with recognition
● Able to create and develop team cohesiveness
● Easily able to adjust to any changes in the company or environment Education:
Robert Morgan Education Center, Miami, FL – (09/18/2017 - 10/18/2018)
● Medical Assisting – American Medical Technologists Certification
● Examination for Registered Medical Assisting-Passing score: 80; 09/18/2018 Bossier Community College, Bossier City, LA – (12/15/2012 - 2015)
● General Science – Associate Degree
St. Joseph Central High School, Pittsfield, MA – (09/05/1988 - 05/05/1991)
● High School Diploma
Employment:
Yates Services LLC, Smyrna TN – June 2023 – Present As a Material Handler I work in a fast-paced warehouse operation supporting just in time delivery for an automotive manufacturing facility that is part of Nissan. I meet production standards, work hard focused on the task, and always paying attention to detail.
• Perform labeling, sorting, wrapping, packing, and repacking
• Check/count freight for accuracy and quality control for damages
• Skillfully stack and store material in designated area Wal-Mart Supercenter, Smyrna TN – July 2022 - October 2022 Wal-Mart Supercenter, Lake Saint Louis, MO – August 2020 – June 2022 As the Cashier and Front-End service person I interacted with customers managing the cash register and transactions ensuring the accuracy of priced goods. I maintained a positive energetic outlook while obtaining maximum customer satisfaction. Resolved complaints of customers within reason, guiding them with relevant information.
• Processed returns, exchanges, and ringing up customer sales
• Stocked merchandise and inventory management of product
• Assisted with billing problems and handled customer inquires
• Worked as a team member performing cashier duties, product assistance and cleaning Publix, Miami FL – November 18, 2016 – November 2017 As the Cashier I was the face of our company. I gained stress tolerance by working 30+ per week and the ability to be courteous and efficient in demanding peak hours. I learned that customers are always right and how to deal with customer problems as cordial, politely and swiftly as possible.
● While working never short or over while handling cash
● Always delivering quality service to each and every customer Convergys Corporation, Chattanooga, TN – November 26, 2008 – March 7, 2010 As a Customer Service Representative - Working full time and overtime, I’ve expanded my knowledge in the management of services as well as making it right for customers in order to exceed their expectations and satisfaction and at the same time learning to maneuver the challenging computer system. As well as using Microsoft, Excel, Power point, etc.
● Resolving billing or services complaints
● Project a tone that is enthusiastic, natural attentive and respectful
● Receive customer orders, turn-on/disconnect services or make changes
● Transfer calls/ Direct correct department to each customer’s need
● Complete contract forms, prepare change of address records
● Discontinuance and change of services
● Making sure revenue numbers matched paperwork batches Medical Logistics Specialist, United States Army, Fort Lewis, WA – May 4, 1994 – May 4, 2006 As a Med Log Specialist I was in charge of the data entry and pull of medical supplies for over 35 Army Companies, deployed to Qatar during Operation Enduring Freedom where I provided quality control and transported medical supplies in varied locations.
● Performed inventories, ordering, receiving and storing supplies
● Load, unload and move stock using equipment such as forklifts and hand trucks
● Performed quality control, property management and repair parts
● Financial management procedures, cost estimation and cost analysis Water Treatment Specialist, United States Army, Fort Hood, TX – May 4, 1994 – March 4, 2004
● Assisted in water reconnaissance, site preparation
● Setup of water treatment activity
● Received, issued, and stored potable water
● Performed water quality analysis testing and verification References
Renee Martin – Department of Defense, Programmer Interrogator
Andre Haywood – United States Army, Platoon Sergeant
Sharon McCarty – Department of Defense, Nurse Advocate
● (318) 746-9107hm / 318-***-****
Ashley Massengile – Convergys Supervisor (now Concentrix)
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