Debashis Rout

Flat no ***, Bldg. **A, FAM Society, Sec-11 Plot No. 19 & 19 A, Koparkhairane, Navi Mumbai

Mobile: + (91-826*******, E-Mail: adzulp@r.postjobfree.com

Senior Manager Network & IT Infrastructure

Expert in Design, Implementation and Support of CISCO Network, Security, Voice, IT infrastructure & Data Centre Tech. International Experience in USA, UK, Canada, Saudi, Kuwait, UAE & Bahrain CCIE Collaboration # 34888, CISM Prince-2 & CISA (Certified) and ITIL V3

Techno-savvy Technical & management professional with 17+ years of experience in Experience mainly in Global Network & Server Infrastructure, domain. Managing Help Desk, Contact Center, IT, SOC, Routing & Switching, Firewall, and Proxy technologies. Server Infrastructure, O365, on prem AD & Azure AD, DC migration MS Teams, Intune, SCCM, MDM, IT audit & information security. Cisco Meraki, FortiGate, Check Point FW. F5 load balancer Implementation, Operation, Maintenance and Support of CISCO Contact Center Enterprise & IP Telephony Products. Cisco telepresence, Tandberg video conference and Polycom Video Conference. Expertise in Budgeting, Capex & Opex.Vendor, License & Contract management.

CREDENTIALS

Master’s in computer application (MCA) IISIT BPUT, Orissa, India 2004

Bachelor of Science (B. Sc. Physics) Utkal University, Orissa, India 1999

Key Responsibilities in project & Team management

Manage the global IT Network, Helpdesk & infrastructure (Azure, Aws & Google).

Handling a team of 30 engineers (Network, Server & IT Support) with 5 direct reports

Managed Service operations with in ITIL frameworks (Incident, Change and Problem Management)

Plan, budget, oversee and document all aspects of the project from the beginning to completion.

Managing Capex, Opex, vendor management, project rollout and team management.

Define the strategy and create goals to realize the team's vision

Working with top management to make sure that scope and direction of each project is on schedule.

Involved in network planning by providing guidance and making decisions based on customer issues.

Establishes clear goals for the team by planning, and distributing the work accordingly

Create standard processes and procedures and ensure that they are being followed by the engineers.

Schedule Planning, Cost Planning, and Resource Planning, monitoring, metrics collection, and reporting.

Risk management, Quality management, Client Liaison and relationship/ communication management.

Overseeing the project to ensure the desired result is achieved & most efficient resources are used.

Expertise in a wide range of desktop technologies including, MS Windows, Apple OS, Active Directory, User and Group Management, SFB, Proxy(Umbrella), DLP(Forcepoint) Office 365 (Exchange Online, MS Office, MS Teams, SharePoint Online, OneDrive, etc.).

Planning, conducting, and supervising global and local projects and day-to-day activities of the IT department.

Establish annual, short/mid-term strategies and strategic planning, coordination, project, & program Management,

Support the Incident Management process in terms of oversight, escalation, and communication to stakeholders

Establish, maintain, and ensure compliance of IT standards, policies and quality guidelines

Negotiate and review third party contracts to ensure quality and terms.

Perform IT due diligence in assessing new products and services, applications.

Daily monitoring of ForcePoint DLP incidents, elimination of false positives and reporting of susceptible data leakage

Refinement of DLP rules to ensure effective monitoring and oversight of data sharing incidents to prevent any potential data leakage. Segregating false positive cases.

Setup BCP and DR aligned with leading practices, business needs.

Support external audits leading to zero observations and drive organisation towards IT certifications such as ISO, HIPPA, HITECH etc

IT service management – managing team of IT support analyst (inhouse / outsource) to deliver SLA based services to stakeholders which includes – incident & service resolutions, asset life cycle management, infrastructure availability management with CSAT measurement

Knowledge & experience in Banking & Financial domain

Knowledge of RTGS, NEFT, Credit card, Debit card, ECS. Knowledge of UPI, IMPS, Mobile banking

Knowledge of internet banking, POS, ATM, SWIFT. Understanding of Clearing process like CHIPS, CHAPS, CHATS

Knowledge of Banking & Financial services Risk & Control. Understanding of Core banking, CBS-2.

Knowledge of Wallet, IFSC, MICR, Digital signature.

Regularly reviewing Internal and external audit findings and remediated this with a agreed time frame.

Leading the change management call and analysing the RISK and departmental approval procedure.

Managing and overseeing complete Bank’s network infrastructure.

Developing and implementing the Banks’s long term and short-term goals as per the requirement.

Working with Central Bank of Bahrain for the policy implementation & firewall access rule reviews.

Managing the banks Disaster recovery site and managing the BCP test (Critical components in every 6 months & non-critical components in every 1 year).

Overseeing Day-to-Day network operation activities, monitoring the changes (Change management call every week with Change owner & Infosec), incident resolution.

Time to time network architecture review and upgrade to meet the company need, upgrade the latest technologies like Collaboration, Security & digitization

Bank IT Infrastructure Audits: - Windows and UNIX Infrastructure Audit, Network & Firewall Audits, Oracle database Audit, Exchange Server Audit, Cyber Crime Audit, Web Application Security Audits, Information Risk Management Audits, DR & BCP Audits and Project Audits.

Application Audits of Core Banking Application “Profile”, Internet Banking, Payment Systems, SWIFT, ATM, Call Centre, Private Banking application involving Organization & Management controls, Application controls, User Access Management, Backup & restoration controls.

Treasury application audit – Kondor+, KGR and other Financial Markets applications.

ISO 20K Audit – Audit of ISO 20K process implementation in the bank involving Incident management, Problem management, Release Management, Change & Configuration Management.

Audit workflow tool implementation: – Played a key role on Audit workflow tool implementation.

Played an essential role in designing the company LAN network (BPO setup) involved setting up the Disasters Recovery Unit for the main setup.

Key Responsibilities in Network, Security with Operation, maintenance & Support

To manage day to day network operation and troubleshooting of the Bank enterprise LAN/WAN/MAN networks.

To manage continuous and proactive network monitoring and controlling the network response.

Oversee planning, installation, setup & support of network systems new and existing deployment.

Successfully implemented the VSS technology with the Cisco 65k Switches with VSS.

Install & config of CISCO Switches such as 65k,4500 / 3750 / 3550 / 2950, Nexus 9k & 7k

Expertise in Firewalls Like Checkpoint, ASA, FortiGate, Palo Alto and Load balancer F5(ASM, LTM).

Expertise in NAC solution like ForeScout & Skybox and Expertise in Bluecoat O&M.

Maintain & manage the leased lines, SIP and ISDN (PRI/BRI) line connectivity of Branch & Franchise Connectivity.

Key Responsibilities in Voice & Collaboration Solution

Plan, Design, Implement, Operate & Optimize Cisco Unified Contact Centre Enterprise (UCCE), CVP & IPT solutions.

Expertise in Cisco Call Manager, Unity connection, UCCX, video conference and voice gateways.

Expertise in Avaya Call Manager, Proteus Billing solution, Mynavoice recording & Asternic Call recording.

Plan, Design, Implement, Operate Cisco Telepresence Solution End to End.

CISCO CVP-Call Studio Application Design, Development, and support. Asterisk FreePbx Contact Centre.

H.323, SIP and/or MGCP integration with T1/ E1 and SIP lines for Voice Gateway.

Cisco Telepresence & Tandberg video conference Implementation, Support, Operation & Maintenance.

Key Responsibilities in Cisco Data centre, Virtualization, storage and cloud computing

Installation, operation, and maintenance of ESXi 5.5

EMC and Netapp product knowledge and Nutanix NPP expert.

Cisco UCS B & C-series server design and Implementation.

Expertise in Cisco Flex Pod & Supporting cisco Nexus 7k and nexus 9k.

Implementation and support of SAN storage and MDS switch.

Key responsibility in Windows Server, Exchange & Office 365

Tracking & maintaining SLA for Server operation as per agree contract

Maintaining Servers Daily Report, Weekly & monthly SLA reports.

Planning, implementing, and maintaining a domain environment through ADFS,MFA & Single Sign on

Implemented Additional Domain Controller and site configurations.

Experienced in configuring and managing DNS, and DHCP, Group Policy.

Worked on Backup and Restore using HP Data Protector

Good Knowledge on Windows PowerShell commands to work on bulk operation at Server.

Worked on day to day issues in AD Server & help L1 engineers, Site engineers

Maintaining Weekly/Monthly Reports on Database/Mailbox Quota/Users/Groups to Client.

Regular Review and monitoring of Email Gateway Portal and related regular task.

Tracking and troubleshooting of mail queues in office hours

Implementation of Exchange Microsoft script to fetch expected Reports for smooth daily operations

Provide instant solution to VIP Users on email activities and/or share temporary workarounds

Certification

Cisco CCIE Collaboration (#34888), ITIL V-3.0, Certified IT Auditor (CISA), CISM, PRINCE-2,

Cisco CCNA routing & switching, AWS Certified SysOps Administrator. Azure Administrator AZ-104.

Designing Cisco Data Centre Unified Computing 642-998, 642-999. 642-035,VMWARE VCPN610 certified.

Checkpoint Certified Security Administrator (CCSA), Linux Administration, SQL/DB administration.

EMPLOYMENT CHRONICLE

GEP – www.gep.com,India, Mumbai Senior Manager Network & IT Infrastructure ( Nov 2019 to till Date)

GEP-Global E-procure is the market leader in procure management having worldwide physical offices in USA,UK,China,Romania,Costa-Rica,Parague & India. Having virtual office around 50 countries.

Responsibility:

Managing the global IT Help Desk, IT Network & Infrastructure team of 35 members (Network, Server, VoIP/Collaboration)

Managing the Team, Guiding the projects, weekly status update and weekly customer call.

Managing Azure AD, AWS and GCP cloud.

Manging O365, SCCM, Intune,MS teams Direct routing,

Working on AZure IAM, Intune MDM,Enterprise mobility management & VMware workspace One

Managing Azure, Skype for Business, WebEx, Teams, Cisco Umbrella & Cisco Meraki. Teams Direct Routing, Asterisk for CC.

Plan and direct the development, implementation, deployment and operation of information technology systems and technology solutions for business needs within agreed timelines and budgets.

Analyse current and future technological requirements for the business, conduct comparative effective and efficient analyses to evaluate proposals to assess project feasibility and requirements.

Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation, resolve problems, and assist their technology needs.

GBM Client (Ahliunited Bank Bahrain) – Bahrain Technical Consultant (July 2016 to Nov 2019)

Ahli United Bank (AUB) is a leading regional financial services group with headquarters in Bahrain and operations across the Gulf and the MENA region. Through a network of 8 subsidiary and associate banks in 8 key countries, AUB Group provides comprehensive retail, corporate and investment banking solutions to serve the domestic and cross-border needs of a large and growing customer base in Bahrain, Kuwait, Qatar, Oman, Iraq, Egypt, Libya and UAE. Network & Security Implementation and Day-To-Day O&M of Cisco Routers, Switches, ASA, Cisco ACS/ISE & Firewall devices from Checkpoint, F5, and Fortinet in Ahli United Bank Bahrain for HQ, DR, Branches and ATM.Taking care of Cisco Voice Server’s like Call manager, Voicemail, Recording Server, Billing Server.

Responsibility:

Managing a team of 6 people & managing Core Network, ATM, branches, vendors & ISP’s.

Handling, acquisition, installation, maintenance, and management of networking, telecommunications systems.

Managing Cisco Call Manager, Voice Mail, Mynavoice Call recorder, Proteus Billing Server.

Defining team Goals, KPI, KRI, SLA, Monitoring & manage the DR infrastructure.

Provide network & Infrastructure availability as per SLA, without affecting the performance of IT services

Managing the IT infrastructure, Amazon AZURE servers, Monitoring & handling the team.

Provide all Operational and MIS reports on time with quality,

Develops and implements policies for the appropriate use and management of company owned devices. MDM

Identify, select, evaluate, and manage hardware, software vendors and consultants as necessary in order to obtain a high quality and cost-effective service.

Acting and taking pro-active measures on mitigating key risks affecting IT Infrastructure.

Monitoring Devices Using PRTG & Net flow Manage Engine, Handling Cisco Prime and Cisco TACACS.

Managing NAC solution ForeScout and SkyBox, Bluecoat Firewalls, Network Routers & Switches.

International Turnkey Systems– Bahrain Senior Customer Service Engineer (Jan 2010 – June 2016)

Leading and overseeing daily activities of IT Infrastructure, Cisco UCCE, Network and IPT operations and projects for the KFH (Kuwait Financial House) Bahrain, Kuwait & Egypt. Shouldering both management and technical functions spanning IT Infrastructure Project/Program Management, Effort and Cost Estimation, Resource Procurement and Deployment, People Management, IT Audit for KFH Data and Voice network.

Responsibilities:

To manage day to day Network Operation and troubleshooting of the Bank & Telco’s enterprise LAN/WAN/MAN networks.

Install & configure of CISCO Routers such as 3600 / 2600 / 2500 / 1700.

Meeting with customer, analysing there need & design the solution with the best product available in market.

Successfully implemented the VSS technology with the Cisco 65k Switches with VSS.

Install & config of CISCO Switches such as 65k,4500 / 3750 / 3550 / 2950,Nexus 9k & 7k

Worked on Firewalls, Routers, Switches, Windows Active directory and 2003 server Operating Systems.

Implement the IPS devices across the network based on analysis for detective prevention.

Firewall upgrade project (replace the End of support perimeter & Internal Firewall) to meet the audit compliance.

Implementation, Upgrade & O & M of Cisco BTS10200 and PGW2200

Responsible for product evaluation, solution designing and testing and roll out plan for existing and new systems.

Performance and capacity management. Evaluate vendors for outsourcing requirements.

Define resolution mechanism to prevent recurrence of escalations.

ANNEXURE

Agnity India Pvt.Ltd www.aginity.com India Technical Leader (May2008 – Jan 2010)

Tasked with technical planning and implementations of data and voice networks in large organizations and participating in program activities within an established project methodology, including status reporting and strategic planning.

Led design, implementation, on-going management, and troubleshooting of Cisco Unified Communications Systems, including Call Manager/Unified Communications Manager 6.x through 9.x, Unity Server, Unity Connection, Cisco Unified Contact Centre Express and Enterprise.Managed Unified Communications across multiple locations, as well as their integration with other Collaboration solutions.

Responsibilities:

Implementation, Operation & maintenance of cisco Call Manager, Unity Connection, Routers, and switches.

Conducting Vulnerability Assessment and Penetration Testing for all Network devices and Servers.

Managing a team with weekly update & customer technical call.

Monitoring the global network & server utilization, link capacity.

Participate in defining, implementation and testing of the efficacy of disaster recovery procedures.

Visited UK, Cambridge for requirement gathering & client on board process.

Roamware India Private Limited – India Software Test Engineer (Mar 2007 – Apr2008)

Responsible for test and support in telecommunications and information technology software environment. Led development of test strategies for test estimates, test plans, and test case preparation to detect product defects performing all types of testing methodologies (functional, regression, performance, and load testing). Built strategic relationship with developers, customers, management and other team members in testing complex projects and the overall enhancement of software product quality.

Responsibilities:

Installation & configuration of Cisco routers and switches & Operation and Maintenance.

Working on Cisco Prime, TACACS server, ManageEngine.

Hands on with Cisco call manager, installation, upgrade and O&M.

Working with Cisco TAC for any P1 cases.

Zansys technologies India Private Limited– India Software Engineer (Nov 2006 – Feb 2007)

Recognized for expertise in software engineering, testing methodologies, test automation platform, and mentoring co-workers. Prepared test strategies and plans for testing, managed and reported product defects using Bugzilla and ensured follow-through to completion. Proactively contributed to all team effects, ensured project completions and quality products and results.

Responsibilities:

Conduct penetration testing on perimeter network to determine vulnerabilities by using various hacking tools like NMAP, NESSUS and Core Impact.

Investigate, and resolve those security incidents that have been escalated or reported to me.

Assess the scope of the damage caused by these incidents within the context of the network setup and recommend countermeasures to ensure that these incidents either do not recur on the targeted systems.

Global Logic India Private Limited– India Software Test Engineer (Jun2005 – Nov 2006)

Description: -

Broad soft’s BroadWork’s is a VoIP applications platform designed to enable service providers to deliver basic and enhanced voice services to enterprise of any size. BW’s is a set of servers and software specifically designed for carriers who provide communication services to enterprises. The Servers are typically located in a carrier hosting center, such as a data center or network operations center at its core, Broad Works is a VoIP application platform that delivers enhanced services and directs calls within and outside of a provider’s packet telephony network. Broad Works supports these services through multiple architectures including Inter-working with a soft switch, Class 4 or class 5 switching system and wireless networks (IMS).

Responsibility:

Automation of all the BW Features with the help of BroadSoft Automation Tool.

Writing Test Cases and Automation Scripts and committing using TortoiseSVN.

Provisioning the switch with different cards & trunks (Both software & hardware)

Installation of different loads, running the Scripts in the Automation Tool.

Tracking Bugs during Automation Testing, Reporting Bugs with the help of Bug Tracking Tool, Extra View.

Exporting Call Traces as HTML or text files for sharing with others.

Visited Client office in US Gaithersburg & Canada Montreal for requirement gathering & LAB Setup.

Setup the Test LAB & Data Center in GlobalLogic Noida, India office .

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