Human Resources Call Center

GERALD H. ELLIS, JR

**** ******** ****

Sarasota, Florida

34230

W:774-***-**** email:*********@*******.*** and ********@**.***

EDUCATION:

Boston University School of Theology

Master of Divinity (Ethics-Business and Theology)

Deans Fellow

Carlson School of Management Ph.D. Studies-Social Sciences (ABD)

University of Minnesota Carlson School of Management

Social Sciences/Decision–making /Management/ with a minor in Psychology

John Carroll University Graduate School of Business Administration

MBA (Human Resources and Economics)

University of Colorado

BS of Management (Human Resources and Finance)

PROFESSIONAL EXPERIENCE:

MIT Medical 2022-2023

HR Manager (HR Systems and HR Operations)

Manages Human Resources support staff and professionals in order to ensure timely delivery of HR services. Coaches and Counsels on employees and managers on internal employee relations practices, policies and procedures and organizational development and restructuring of departments.

Manages employee relations issues, retention, retirements and issues involving the building of morale, employee retention with executive management, staff and environmental assessments. In addition, administers work-climate surveys like Press Gainey, and others survey tools to increase employee productivity and team-building.

Manages and leads employee relations issues through objective investigations and documentation. Summarizes investigations and works with legal counsel to review and provide evidence- based investigation findings and documentation. Conducts, manages and resolves complex employee relations issues, to include thorough and objective investigations, and a comprehensive review of evidence/documentation.

Manages routine meeting with managers and staff to present and discuss issues of employee engagement, human capital strategies and make recommendations of innovation and continuous improvement to improve organizational performance.

Ensures all requested personnel actions are compliant University policy and procedures, as well as adhere to established employment laws and guidelines. Provides the appropriate guidance to leadership staff.

Assisting with departmental restructuring, succession planning, job description development and revisions, as well as review and negotiation of salary offers, promotions, etc., for assigned clients.

Establishes and maintains open lines of communication, both verbal and written, with all client groups in order to effectively represent department services and provide HR services that meet client needs and facilitate change.

Organizes, inputs and ensures the maintenance of HR information into the enterprise resource planning (ERP) system. Generates and analyzes a variety of reports in order to develop and recommend solutions, programs and or policies to the client base. Facilitates the processing and distribution of reports as needed.

Completes special projects or assignments as required, which may include administering employee recognition programs, participation on committees, and coordination of special events etc.

Identifies training needs and facilitates training, to include orientation) for business units and/or specific individuals. Participates in the evaluation, monitoring and measurement of the success for training programs. Follows-up to ensure training objectives are met.

Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on the controls within the function and on University policy and procedures.

Beth Israel Deaconnes Medical Center (BIDMC) 2021-2022

HR Manager (HR Systems and HR Operations) contract

Manage the HRIS and HR operations teams of 25 with in 32,000 employee hospital system.

Adopted policies to improve work culture and HR teams’ response to employee needs.

Develop strategy, planning and implementation of the HR systems road map to align hospital system and Workday modules.

Project manager for system-wide integration across all HCM/Pay, Financial, Supply Chain, and IT functions.

Manage transition from Peoplesoft to Workday HCM, Non-Workday HR Systems, Digitizing HR,

HRIS management, Analytics, Workforce Data, compliance, Security authorization, HR PMO, Change

Management to meet the business needs.

Partner with HRCOE’s, HRSC, IT and other stakeholders to set direction for process improvement, release

Management, integration management, end-user troubleshooting, issue remediation, SLA, upgrades, change

Control, change request assistance, escalation management, and security strategy.

Create a positive work culture, enriching team dynamics, focusing on attracting and retaining talent, enriching individual’s career and skills, innovative thinker, elite performance and focused on DEI initiatives.

Full responsibility for planning, monitoring and managing department budget.

Manage business relationships across BILH entities, external entities, and vendor relationships.

University of Massachusetts at Boston 2019-2021

HRIS Manager

Managed HR operations and call center services for delivery of HR Services for a 16,000 student and staff system.

Responsible for executive recruitment and staff positions, managed team of 3 recruiters

Managed a total of 22 employees in call-center for HR Operations.

Responsible for all metric reporting of call center on-time delivery of responding to customer and client questions on benefits,

compensation and employee relations issues.

Managed all HR Systems and Payroll for the University of Massachusetts at Boston Campus (17,000

Students, 4,000 faculty and staff)

Provide technical and strategic counsel on enterprise-wide systems and IT structures

Designed and implemented data analytics system wide

Managed both HR data services and payroll team

Consulted with both technical and staff teams to improve efficiencies and innovation across campuses

Provided strategic direction on future software and vendor relationships

Episcopal Diocese of Massachusetts 2016-2019

HR Manager of Operations/Development

Managed all call-center operations for HR and clergy related questions for both staff and parishioners.

Responsible for all recruitment of staff and internship programs at the diocese

Performed Employee Relations, HR Policies, HR paper work, Change management

and Organizational development for 200 employees

Managed Early development program on-boarding and training and all HR operational processes

for diocese fellowship programs (total of 70 fellows each year)

Managed fundraising and event planning for all fellows activities and site placements.

Engaged in employee relations activities and performance management discussions with employee

and Management

Consulted with staff and management on Compensation issues and best practices

Designed and ran HRIS reports for staff and managers on workforce demographics, applicant

flow and succession planning

Boston Children’s Hospital-(Teaching Hospital of Harvard Medical School)

HR Manager(HRIS and HR Operations) 2013-2016

Managed call-center HR operations team and HRIS team- 14 call-center employees and 6 HRIS Analyst for 27,000 employee hospital system.

Responsible for recruitment activity of Executive, exempt and non-exempt positions, and staff development

Managed a staff of 8 professionals and 2 external consultants 4 Sr. HRIS Professionals 1 Web Consultant 3 HRIS Analysts

Managed HR interns and Medical students orientation (175 interns) provide a systems

Overview of HR systems and processes and Orientation to Boston Children’s Hospital

Supported HR Business partners, executive management team, staff and managers

with Workforce Planning, Succession Planning, Compensation and Retirement reporting

Consulted and conducted performance management appraisals of staff and consultants

Supported both direct patient care and staff on issues of employee relations, recruitment

and employee development

Taino Consulting Group- HR Consultant and Project Manager-(MADOT)Boston, MA

I managed a staff of 2 Sr. Consultants: (Project Plans, Change Management initiatives) 1/2013-9/2013

Worked with MADOT staff and interns across entire organization on Business requirements and

Functional specifications for HR project plans and timelines

Consulted with managers, staff and project managers on issues of employee engagement

and development, technology transfer and provided training on new HRIS Systems

Worked with managers on issues workforce planning and development

Consulted on issues of performance management and changing HR policies

to improve efficiencies and overall organizational effectiveness

Boston Scientific, Human Resources Global HR Delivery Project Manager(Natick/Marlborough, MA)(Contract) 2012-2013

I managed HR projects for business units and employees(450 employees)

Worked with and managed diversity intern employees and staff on HR Global project

Plans and deliverables for new systems implementation and project management

Designed and implemented HR project plans for new HR systems and technologies

Built and consulted with managers and staff on HR training on new systems and

HR policies and practices

Designed and led Power-point presentations on HR project initiatives

HR planning and policy changes

BLUECROSS-BLUESHIELD OF MINNESOTA, Eagan, MN 2011-2012

Senior Human Resource Workforce Planning Business Partner- I managed

all HR processes and HR programs for Business units (200-350 employees)

Consulted with employees and managers on employee relation and retention issues

Provided workforce planning, conducted succession planning meetings

and facilitated employee performance management discussion with

staff and managers

Conducted recruitment and exit interviews for managers

UNITED HEALTHCARE GROUP, Edina, MN 2010 - 2011

Senior Data Analyst and HR Business Partner

I managed all HR processes and HR programs for Business units (300 employees)

Conducted employee relations meetings and performance related issues

Provided HRIS reports and HR Metrics to mangers and staff

Consulted to managers and staff information and issues on Workforce Planning,

Succession Planning, and HR effectiveness

Provided information to Managers and staff on HR policies and HR initiatives

University of Minnesota Medical Center(Hospital): Human Resources Manager- 2006-2009

Supported Nursing Leadership, Pastoral Services and Executive Management Leadership staff Members for 18,000 student and staff

higher educational system

I managed a staff of 7 Professionals(3 HR Reps, 2 workforce planning analyst, 2 L&D Professionals

Managed orientation and on-boarding for new Physician interns and Nurses quarterly

Provided reports and consultation on Recruitment and Development of staff

Engaged and consulted on issues HR workforce planning, compensation planning and overall

HR effectiveness

Conducted employee Performance reviews and exit interviews

University of Minnesota Medical Center- Senior HR Generalist 2004-2006

Supported 700 employees (HR policies, Benefits, HRIS, Workforce planning, Change management

and communicated HR initiatives and policies)

Conducted employee performance reviews and employee development meetings

Made changes and implanted HR policies and technology solutions to improve HR

effectiveness

Consulted with executives, manger and staff on Workforce planning, succession planning

And compensation planning issues

University of Minnesota Medical Center (Hospital) HR Generalist Human Resources 2003-2004

Supported 400 employees (HR policies, Employee Relations, Benefits, HRIS, Workforce planning, Change management

and communicated HR initiatives and policies)

UNIVERSITY OF MINNESOTA - CARLSON SCHOOL OF MANAGEMENT 1998 - 2003

Studies Teaching / Research Assistant (while pursuing Ph.D. studies)

Technical and Software Skills:

PeopleSoft (Versions, 9.1, 9.2)

SPSS

Tableau

OLAP Cubes

Microsoft Visio

Minitab

Stata

Microsoft Office Suite (Excel, Word, PowerPoint and Project)

Workday

SuccessFactors

Utlipro and Kronos

ADP

SAP

Humanity

Noteable

Citrix

Filemaker Pro

MEMBERSHIPS IN PROFESSIONAL ORGANIZATIONS and SPECIAL SKILLS:

Society for Human Resource Management, 2004—present

INROADS-Managing Projects and interns for 15+ years

Kappa Alpha Psi Fraternity Inc

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