Customer Service Representative

Dwanielle Clemons

**** ******* **, *******, ** **228

313-***-**** or602-***-**** ****************@*****.*** SUMMARY:

Customer oriented professional with effective communication, problem solving, and analytical skills.

SKILLS

Clearly convey information and ideas to individuals or groups in a manner that engages the audience and helps them understand and retain the message. Ability to work together in a group to complete a common goal. Able to write clearly; document assignments; provide instructions and desired outcome to team/unit; provides regular operational/projects status updates. Possess excellent communication and interpersonal skills Microsoft Office Suite EXPERIENCE:

Chase Bank

Detroit.Mich

Associate Banker

4/2022-10/22

Provide customer service, process teller transactions, sell bank products, answer phone, and greet customers.

Prepared currency and coin orders, exchanging foreign currency, and receiving deposits made through the ATM.

Stayed current with new bank products and services to promote to clients. Rocket Auto

Detroit,Mi

Auto Communication Specialist

10/2020-3/2022

Guide clients through a virtual online car buying process via phone Answer and convert high call volume of inbound and outbound calls Match clients with appropriate vehicle and products to meet their needs Cigna Health Care Phoenix,

AZ

Pharmacy Service Associate 09/2019-Sept 2020

● Responded to phone calls, faxes and online inquiries from healthcare professionals

● Assisted with the medication prior authorization process Department of Child Support Phoenix

AZ

Customer Service Representative 10/2016-09/2019

● Managed client contact, to ensure customer satisfaction

● Assisted with high volume of incoming calls from custodial, non-custodial parent’s caretakers, employers and other jurisdictions.

● Reviewed and analyzed the automatic case management system

● Interpreted data and responded to callers

● Assisted in enforcement actions: paternity/court order establishments and increased collections

Department of Economic Security Phoenix,

AZ

Eligibility Case Worker 7/2013-10/2016

● Administered cash, nutrition and medical benefits

● Processed and verified medical for Hea-Plus for new and prior clients

● Aztec trained to provide assistance

● Interviewed clients and provided customer service assistance, in person and through the call center

● Utilized computer software and systems to retrieve customer information

● Resolved customer concerns via telephone and written communication

● Followed federal, state regulations and agency statutes for public assistance programs.

● Developed and maintained effective working relations with both internal and external clients

EDUCATION:

Marygrove Community College Detroit,

MI

GED

ACCOMPLISHMENTS:

National Career Readiness Certificate

Leadership Training Certificate

Kaizan Blitz Certificate

Social Committee Member

Pride on the Spot Awards

Target on providing excellent customer service, following tasks –managing inbound calls, identifying and assessing customer needs, building sustainable relationships with customers, providing accurate information by employing the right tool, handling customer complaints, following communication procedures and engaging customers in an interactive manner.

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