CURRICULUM VITAE

SUMAN MALHOTRA

Contact No:- 966-***-****

Address:- WZ-34, Meenakshi Garden

New Delhi:- 110018

Email ID:- adzuft@r.postjobfree.com

Career Objective

To achieve good success by hard work and fulfilling the mutual benefit of both me and the organization and to become a responsible member of my company.

Education Qualification

Passed 10th from CBSE Board.

Passed 12th from CBSE Board.

Graduation from Delhi University in BA.

Other Qualification

I Did air ticketing course from Kuoni academy in 2011 from barakhamba road

Analyze GDS displays relevant to mileage system pricing

Identify and price different Journey types

Read, interpret, and apply fare rules

Check minimum-fare rules in pricing itineraries

Use GDS to issue tickets for manually –priced reservations

I have done hotel management course from Bharatiya Vidya Bhavan from barakhamba road

Front office operation & management

Food and beverage-production

Food and beverage service

Food & beverage account

Sales & marketing hotels restaurant

Housekeeping and maintenance

Hospitality oriented –German language

Computer Skills

Basic Knowledge of Computer.

Spreadsheets

PowerPoint

Microsoft Access

Email

web and social skills

Work Experience

I worked in IGT BPO for 3 year as a Senior Customer Care Executive in a LOST BAGGAGE Department of United Airlines from 2011 to 2013

I was working as a Senior Customer Care Executive and handling inquires about their issues regarding their baggage’s and solved their concern.

I worked in Goldkist Beach Resort as a Senior Front Desk Executive in Singapore 2013 to2015

I was working as a Senior receptionist and I was able to handle offline and online --- _- --enquiries about the hotel and room is availability

Receiving visitors at the front desk by greeting, welcoming, directing and announcing

them appropriately

Answering screening and forwarding incoming phone calls

Receiving and sorting daily mail

I am helping them to solve their queries and resolve their complaint.

I worked in Unique Education institution as a Carrier Counselor in Dwarka in 2016 to 2021 and advise students about what courses and educational programs they need for their particular careers.

Counsel clients who are considering a career change

Evaluate clients' educational and work backgrounds in order to help them determine what they need to do next to achieve their goals

Help clients select the right schools or programs for their needs

Help students locate sources of financial support to pay for school and other training programs.

After 2021 I got promoted and became Team Leader. I was handling my team and accomplished the goals.

Create an inspiring team environment with an open communication culture.

Set clear team goals.

Delegate tasks and set deadlines.

Oversee day-to-day operation.

Monitor team performance and report on metrics.

Motivate team members.

Discover training needs and provide coaching

I am working in Aptech visa as team leader and I am handling my team and we work together achieve the target as well.

Helping the client get PR from Canada and we are dealing with tourist visa as well.

Personal Skill

Self motive and a good team player

Ability to performed under pressure and meet deadline

Quick and always eager to learn new technologies

Personal Details

Fathers Name :- Late Sh. Chander Mohan

Date Of Birth :- 15th September 1988

Nationality :- Indian

Mother Tongue :- Hindi

Languages Known :- Hindi, English

Hobbies :- Listening Music & Watching Movies

Marital Status :- Married

Declaration

I solemnly declare that all the above information is correct to best of my knowledge and belief.

Date:-

Place:- New Delhi

(SUMAN MALHOTRA)

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