Richelle N. King **** Flameleaf Pl Dallas, Texas *5249 (817) adzuff@r.postjobfree.com

Dedicated, results-oriented team player with strong accounting and research experience with an extensive background in banking, mortgage, and transportation industry. Proven organizational, analytical, and negotiation skills.

PROFESSIONAL LICENSES AND CERTIFICATIONS

Texas Process Server Certification

Life Insurance Agent (TX, LA, FL)

American Academy -All Lines Adjuster (TX)

P&C Catastrophes Certification

Personal Lines Certification

State Farm Property and Auto Certification

State of Texas Notary Public

EDUCATION: Paul Quinn College, Bachelor of Science in Accounting-May,1997

SKILLS/KNOWLEDGE

Extensive background using 10key by touch (Numeric and Alpha), AS400, Kronos, CPW, Urban, Lexis Nexis, Defi, QuickBooks, PEGA, Access2.0, Microsoft (all versions), Super Sessions Programs, Clerical Duties, Query’s, Info Works, PowerPoint, Genesys Cloud and Emergency Response Team.

PROFESSIONAL EXPERIENCE

Sandcastle Field Services Brookfield, WI

Field Representative 8/2022-Current

Standard property inspections either exterior or interior. Investor regulations inspections. Performed Letter drops and/or collateral inspections.

GM FINANCIAL Arlington, TX

Production Manager 6/2014-Current

Responsible for managing a group of 54 people over a large territory. Communicate and interact, both written and verbally with dealers and market center employees. Train and assist the development of new employees. Ensure the team objectives and individual team member goals are met for the department.

SIERRA AUTO FINANCE Addison, TX

Team Lead Specialist 11/2012-2014

Responsible for the accurate and timely processing of auto loans contracts and supporting documents in accordance with all state and federal regulations as well as company policies and procedures while maintaining the highest level of service. Assist with coaching, instructions, training, and complex issues.

BANK OF AMERICA Plano, TX

Loans Origination Modification 10/2009-2012

Responsible for managing the customer experience through the loan modification process. Accountable for communication to investor specific documents, reviewing, and analyzing all documents provided by the customers. Preparing the customers file for underwriting. Research and resolve inquiries, and problems related to individual circumstances on the loan.

HCA-IRB Research Department, Medical City –Dallas, TX

IRB Research PRN Assistant Secretary

Clinical Trials for Business Operations Professional

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