Customer Service Store Manager
Resume:
Kimberly H. Cossaboon
Myrtle Beach, SC 29579
***********@*****.***
QUALIFICATIONS PROFILE
A marketing management professional skilled in building motivated teams that are enthusiastic about achieving company goals. Cross-functional experience in Management, Marketing Management, Executive Administrative Assistant, Customer Service Relations, Application Systems, and Interior Design.
WORK BACKGROUND
LOVISA
Myrtle Beach, SC 29577
September 2022-May 2023
Job Title: Store Manager
Responsibilities: Customer service, sales, reporting, merchandising, building exceptional teams, and exceeding my fiscal year goals for our store. Education to staff on a daily, weekly, monthly basis. Operational set-up in regard to store opening and store closing. Visual implementation of store look and directive per platograms, i.e. store sales, and/or look for the month or week. Implementation of operational forms for registers, record keeping, and lost prevention initiatives. Direct Report to District Manager.
DBH INTERIOR DESIGN, LLC.
Myrtle Beach, SC 29579
May 2021 – As Needed
Job Title: Executive Assistant & Designer
Responsibilities: Accounts receivables, clerical, inventory management and accounts payable. Trade show direct promotions and sales events. Traveling is an essential part of the position. Direct Report Owner.
YANKEE CANDLE
Myrtle Beach, SC 29577
May 2021 – April 2022
Job Title:2nd Assistant Manager
Responsibilities: Open/Close store, sales, marketing, reports, and customer service. Manager of HR, Payroll, and Educational needs for staff. Coach and develop teams. Direct report to Store Manager.
DRESSBARN
Myrtle Beach, SC 29577
May 2018 – January 2019
Job Title: Store Manager
Responsibilities: Lead my associates to exceed expectations by giving them opportunities for advancement. Open/Close store, sales, marketing reports, and customer service. Exceeding or maintaining company goals and/or store goals. Develop and Coach teams. Manage budget and payroll for the store. Direct Report to the District Manager.
VINEYARD VINES
10827 Kings Rd, Suite 830
Myrtle Beach, SC 29572
September 2016 – February 2018
Job Title: Assistant Manager (LP and Operations Manager)
Responsibilities: Open/Close store, sales, marketing, reports, and customer service. Managed Back of House, Replenishment, and Lost Prevention. Responsible for my store's KPI’s. Develop and coach teams. Direct report to Store Manager.
CRABTREE & EVELYN
Myrtle Beach, Suite B190
Job Title: Store Manager
October 2007 - September 2016
Responsibilities: Open/Close store sales, marketing, reports, and customer service. HR Manager in regard to hiring, educational needs, and staff’s growth. Manage payroll, store P&L (Profit and Loss) and responsible for my stores KPI’s. Develop and coach teams. Direct report to the District Manager.
HARD ROCK PARK
211 George Bishop Parkway
(843) 236-ROCK
January 2008 – August 2008
Job Title: Executive Assistant and Group Sales Manager
Responsibilities: Assist the Sales Director, and manage group sales for groups under 400. Assisted CEO and CFO and their staff in day to day administrative duties. Included but not limited to calendars, setting up meetings and taking meeting notes, providing travel plans, and kept detailed accurate reporting of all areas of the park for the CEO and CFO. Kept files and assisted in accounting practices. Assisted Sales Director on all consignment agreements, and departmental support for comp ticketing. Responsible for all investors ticket sales and accommodations for the Grand Opening. Managed the festivities for the Grand Opening Event June 2nd and June 3rd for all VIP's for Hard Rock Park, State, Local, and Federal employees of South Carolina.
MBNA AMERICA BANK, N.A.
1100 N. King Street, Wilmington, DE
January 1995-October 2004
Job Title: Marketing Manager/Sr. Group Administrator/ Administrative Specialist
Responsibilities: Managed Direct Mail, Telemarketing, Internet, and Person to Person marketing campaigns. (From Development to Customers credit card in hand). Managed group relationships and contracts between MBNA and key partners.
REFERENCES
D. Brian Hardee
Owner - DBH Interior Design LLC 843-***-****
Trudy Williams
STORE MANAGER
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