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Customer Service Patient Care

Location:
Nairobi, Nairobi County, Kenya
Posted:
September 20, 2023

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Resume:

Mohamed Haji Omar

Telephone no: +254-***-***-*** / +254-***-***-*** Email: adzucq@r.postjobfree.com

Personal Profile

I am a compassionate and highly-organized Nurse with over 20 years of experience having worked in various health care departments. I have extensive experience in complex and multiple health issues, HIV/AIDS, nursing, counseling, and maintaining healthcare standards within government and private organizations. Excellent team worker and action-oriented problem-solver with strong communication and time management skills. I am well known for training services, work-based strategy coaching, and providing support, and advice, empowering and engaging with people from diverse backgrounds. I also possess extensive knowledge of healthcare policies and processes. I desire to work in a highly competitive and dynamic organization where I will bring on board my diverse experience.

Education

2007

Higher National Diploma in Epidemiology

Kenya Medical Training College

2001

Diploma in Community Health Nursing

Kenya Medical Training College

1996

Certificate in Nursing Kenya Enrolled Community Nurse

Kenya Medical Training College

1991

Kenya Certificate of Secondary Education

Sheikh Ali High School

Professional Qualifications

2005: Course in Micro Computer Basics; Mandera Youth Polytechnic

Skills

Communication Skills: Able to effectively communicate to convey policies and procedures to other health professionals and ensure compliance with regulations.

Counseling Skills: Knowledge and passion about offering guidance and counseling gained through my coursework and practicum.

Nursing Skills: I am competent in general nursing, patient care, and community health nursing. Oversee the nursing department, directly managing the nursing staff and ensuring they follow all procedures and medical best

Team Leadership: Hands-on leader with the ability to communicate and relate to all levels of cross-functional healthcare teams to facilitate cohesive patient care and expedite delivery of appropriate procedures.

Analytical Skills: I have strong analytical skills with the ability to solve staffing and patient issues. Good research skills and knowledge of changes in healthcare regulations.

Decision-Making and Problem-Solving Skills: I have the ability to combine patience, determination, and persistence to troubleshoot patient issues; Handle complaints from patients, and generate solutions.

Work Experience

Jan 2014 to Date

Garissa University

Position: Clinical Nurse

Key Achievements:

Established a working group among the University Student Health Association and answer questions through group forums and meetings often.

Responsibilities:

Assess patients, order medical tests, and develop treatment plans.

Provide clinical expertise for complex cases and medical emergencies.

Teach patients and caregivers how to manage health conditions.

Treatment of minor illnesses.

Recorded medical history and symptoms.

Monitored patients and recorded signs.

Administered medications and treatments.

Performed diagnostic tests.

Offered health education and follow-up care.

Counseling of students on HIV/ AIDS.

Testing of clients on HIV/ AIDS.

Giving health education to all clients.

Keeping records of clients in the register.

Aug - Dec 2013

Garissa Satellite Blood Bank

Position: Triage Nurse with Blood Transfusion Services

Key Achievements:

Established recording system which has all barcode of donors name corresponding with the blood donated

Responsibilities:

Kept records of donors and clients.

Advice appropriately young donors and their limits.

Advice those with low HBs.

Verified doctor’s order. Inform the client and explain the purpose of the procedure.

Checked for cross matching and typing.

Ensured compatibility.

Obtained and recorded baseline vital signs.

Apr 2012 - Aug 2013

Position: Private Practitioner - Garissa

Key Achievements:

Achieved effective customer service for patients under care.

Responsibilities:

Diagnosed and treated acute and chronic illnesses in patients of all ages

Examined patients to diagnose their medical problems and determine appropriate treatment plans

Recommended lifestyle changes to improve health and prevent disease

Referred patients to specialists when necessary

Sept 2007 - Dec 2012

KEMRI/CDC

Position: Assistant Surveillance Officer for Influenza Surveillance Unit based in Garissa Provincial General Hospital

Key Achievements:

Established baseline records for Influenza Like Illness (ILI) and Severe Acute Respiratory Illness (SARI) at Garissa Provincial Hospital

Responsibilities:

Worked as a Clinician at the MCH/FP clinic of the Provincial General Hospital.

Identified case definitions at outpatient (ILI) and inpatient (SARI) departments.

Fill surveillance questionnaire.

Asked for consent for the client/patient fitting the core definition

Took oral Phargeal and Nasophargeal swabs appropriately.

Maintained cold chain for collected swabs before shipping to Nairobi

Packed sample specimens as per WHO Standard and ship them National Influenza Laboratory Centre in Nairobi.

Wrote monthly reports.

Trained of staff on Influenza as emerging disease.

Other Positions Held

Mar 2012: Nurse at GIZ-DETA RK

Jan 2005: Nursing Officer In Charge of Pediatrics and Female Medical Gynecological Ward Combined at Mandera District Hospital

Jun - Dec 2004: Nursing Officer in Adult Ward at G.T.Z-IS in IFO Camp Hospital

Jan - Jun 2004: In-charge of Male Medical Surgical Ward at Mandera District hospital

Sept 2003: Nursing Officer in Charge at El-wak sub-District Hospital

Jul 1999: In Charge of Dandu Dispensary

Jul 1999: Nursing Officer - Maternity Unit at Mandera Hospital

May 1998: TB Department in TB Manyatta Mandera

Jan 1998: Nurse - Pediatric Unit at Mandera District Hospital

Jan 1997 - Apr 1998: Nurse in MCH/FP Clinic at Ministry of Health in Wajir District Hospital

Jan - Dec 1996: Nutritionist at OXFAM

Jan 1993: Enumerator and Supervisor in the drought baseline survey at the Central Bureau of Statistics in the Ministry of Planning and National Development

Jan - Dec 1992: Support Staff at Wajir Medical Center

Additional Information

Training and Workshop

2006: Facilitation training on integrated management of childhood illness (IMCI)

Seminars and Conferences

Aug 2006: Seminar on Emergency Obstetric Care

2005: Seminar on Integrated Management of Childhood Illness (IMCI)

2003: Seminar on reproductive health - rethinking on family planning service. As part of safe motherhood sponsored by Family Health International in Garissa

May 2003: S.T.I and HIV Symposium in Mandera on HIV/Aids update

April 2003: Seminar on infant care and feeding practice conducted in Mandera in conjunction with UNICEF, M.O.H, and E.P.A.G

2000: Seminar in micro planning for National immunization exercise in Dandu, Division for 1 week in Garissa.

Hobbies and Interests

Traveling, Socializing, Community Service, Reading

Referees

DR, M. S. Omar

Surgeon, Mama Lucy Kibaki Hospital

Telephone no: +254-***-***-***

Email: adzucq@r.postjobfree.com

Fatuma Mahat Bashir

In charge- Comprehensive Care Unit, Garissa County Referral Hospital

Telephone no: +254-***-***-***

Email: adzucq@r.postjobfree.com

Rahma Yussuf Buro

HOD, Garissa University Clinic

Telephone no: +254-***-***-***

Email: adzucq@r.postjobfree.com



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