Project program management professional and Scrum Master with 10+ years of management experience and excellent reputation in problem solving, improving customer satisfaction, and driving operational improvements. Experience spans across multiple industries — healthcare, education, information technology, client services, logistics management.

Additional skills:

Excellent and effective leadership and communication skills — can build rapport with team members quickly and easily.

Self-starter and ability to work independently in team setups in fast paced environments.

Excellent communication and interpersonal skills, effective collaboration with cross-functional teams and senior leadership.

Strong time management skills, strong analytical, strategic-thinking, and problem-solving capabilities.

Ability to sweat out the details but also see big picture.

PROFESSIONAL EXPERIENCE

PROJECT AND PORTFOLIO MANAGEMENT

PROJECT PROGRAM MANAGER/ SCRUM MASTER T-Mobile Industry: Retail & IT Sep 2022 – Present

Scrum program manager for Digital Transformation and Data Migration, data warehouse project in SaaS based web applications development, implementing project management techniques and Agile best practices using JIRA and JIRA Align

Oversee the execution of new digital transformation T-Mobile programs, growing revenue by 15% and customer satisfaction by 44%. Led multi-disciplinary projects from start to finish, working with leadership and stakeholders

Conduct daily stand-up meetings and other Agile Scrum ceremonies in alignment with Product Owner and Product manager.

Cross functional team collaboration with development team, DevOps, PM, and Product Owner daily to remove any roadblocks/impediments through Webex, MS Teams, Slack, MS Project, and Confluence.

Performed program data analysis to eliminate bottlenecks and improving overall efficiency by 28%.

Created enterprise-wide project methodology that improved communication between 12 departments by 60%.

Develop processes for implementing and delivering cloud-based programs on billing and mobile ecommerce system as well as content management of the same.

Advise on dependency management techniques between internal teams and third parties, release managers, or multi-discipline teams consisting of business and technical resources, ensure standard tools and technology adoption for development.

Use creativity in problem-solving to succeed in a collaborative culture along with solid ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners.

Implemented Scrum framework to drive agile program management leading to 27% faster program delivery.

Use judgment and knowledge of best practices to complete projects, with knowledge of product management domain.

Manage and collaborate strategic initiation, planning, execution, monitoring, and closing of the projects with vendor teams.

Facilitate discussions, decision making, and conflict resolution and assist with internal and external communication, improving transparency, and radiating information with focus on user stories, BDD, TDD, CI/CD, continuous testing, automated testing.

Provide advisory and direct support in developing communications for executives and managers. Design surveys, capture data, and leverage output to measure program effectiveness and efficiency.

Ensure capacity is planned ahead and the Sprint and Sprint planning runs smoothly, with regular updates to Sprint backlog and Product backlog in JIRA, assign individual tasks and responsibilities to project team ensuring timely project completion.

Manage internal & external resources, the project budget, customer centric communication to all stakeholders, planning, quality, customer acceptance, transition to service, project evaluation.

PROJECT PROGRAM MANAGER/ SCRUM MASTER FedEx Industry: Retail, E-commerce & IT Apr 2021 – Aug 2022

Scrum program manager for Digital Transformation and Data Migration for multiple cloud-based projects (e.g. Rollout of processes, methods, and IT to global partners) on SaaS based applications with cloud technology.

Managed AWS cloud migration to MS Dynamics 365 leading to a 25% cost reduction on backend systems.

Led the development of internal organizational systems update, causing 50% improvement in employee engagement with the updates. Coordinated with the various technologies, businesses, and vendor teams to ensure the project is a success

Provided regular status reports and analysis to stakeholders, sponsors, the enterprise, and others involved in the project.

Ensured project and program teams live Agile values and principles and followed client-required processes and practices.

Managed internal & external resources, the project budget, communication to all stakeholders, planning, quality, customer acceptance, transition to service, project evaluation using Azure DevOps (ADO).

Addressed barriers, defects, or waste in the planning processes, steered to new processes and automation to eliminate the defects and prevent them from recurring while evaluating risk, resulting in 45% process improvement.

Facilitated and collaborated while demonstrating ability in gain trust, secure buy-in, and influencing change at all levels.

Plan, monitor and control AWS cloud migration to MS Dynamics 365 project through all phases of the project lifecycle.

Ability and experience to influence stakeholders and project team to resolve issue, and facilitate discussions, decision making, and conflict resolution acting as a servant-leader across cross-functional teams through Zoom and MS Teams.

PROGRAM MANAGER/ SCRUM MASTER Pilot Industry: Retail & IT Apr 2020 – Mar 2021

Scrum Program Manager for a Digital transformation project with Agile coaching on cloud-based applications.

Supervised the monitoring of Scrum processes and Scrum meetings for 25+ team members focusing on software delivery based upon Agile values and principles using Azure DevOps (ADO). Experience writing and executing SQL queries for data analysis.

Partnered with Agile coaches and Scrum masters to lead continuous improvement opportunities with Agile transformation of SaaS applications.

Partnered with systems department to develop and launch a comprehensive digital transformation solution which reduced manual data process by 30% for ecommerce system.

Developed and analyzed operations dashboard to identify areas of opportunities and address pre-defined and ad-hoc business queries improving stakeholder satisfaction by 56%.

Managed core Agile ceremonies in team environment: Sprint Planning, Daily Stand-up, Sprint Review, and Sprint Retrospectives.

Drive measurable program performance gains correlated with execution velocity developing standardized reporting templates, leading to a 35% reduction in turnaround time.

Created analytical reports from project data, communicated them with cross-functional teams, ensured all goals, scope and product domain were understood by the Scrum team in Azure DevOps (ADO).

PROJECT MANAGER /SCRUM MASTER MI-GSO Pcubed Industry: Information Technology Feb 2020 – Apr 2020

Set up agile program management function — scope & requirements gathering, milestones, change requests, resource management, budgeting, and forecasting for an infrastructure project on cloud.

Introduced agile methodologies and modern communication tools to the product management department which increased the data driven outputs by 65%.

Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders. Create, manage, and collaborate on project plans using JIRA and Azure DevOps (ADO).

Coached teams on developing project charters by identifying key resource needs and complexities required at the beginning of the project. Led Agile ceremonies, including sprint and increment planning, readouts, and retrospectives, using MS Teams, Webex, and collaboration tool Confluence.

Enabled teams to deliver key initiatives leveraging relevant methodologies — Kanban, Scrum and Agile.

P PROJECT MANAGER/ SM Equinix Industry: Information Technology Aug 2019 – Jan 2020

Assisted the PMO Director on HR Transformation project with leadership communications, presentations, strategic planning, expense, and budget management.

Spearheaded the integration of systems, processes, workflows, training videos, reports to improve company’s ability to deliver solutions by 25% while scaling from a medium-size to an enterprise-level.

Ensured client expectations were clearly translated to the project team, documented, and managed throughout the project based on priority using SharePoint and Box tool; triaged, pushed back, and expedited items and issues as necessary.

Led employee engagement initiatives, such as surveys and recognition programs, to promote a positive and inclusive work culture focused on the growth of employees, provided reporting and analysis to senior leaders.

Developed high-level presentations for C-suite decision-makers to communicate IT department’s project roadmap for $1.6m feature build. Co-hosted prioritization meetings, project status meetings with PMO Director leading global HR team.

Created the project plans/schedules, used Smartsheets for audits to ensure compliance with the project lifecycle, improving productivity by 30%.

Created the project plans/schedules using Smartsheets. Provided project updates regularly, managing RAID logs, and escalating risks and mitigation strategies.

Performed audits to ensure compliance with project lifecycle methodology and policies using Smartsheets.

Created focused training videos, reports, high-quality presentations, workflows to address concerns or challenges within PMO function using MS Office Suite. Created analytical reports from project data, communicated them with cross-functional teams.

PROJECT MANAGER Golden Gate University Industry: EdTech Oct 2017 – Sep 2019

Project Consultant for Education system transformation and SaaS based web application development project using Waterfall methodology.

Coordinated and scheduled meetings and communication plans regarding projects using Zoom, created reports and data analysis on project progress. Conducted rigorous system testing to achieve a 98.6% defect-free rate for the education system.

Updated training content both technical and business, and product roadmap features resulting in 23% improvement in productivity.

Supported redesigning and implementation of over 16 business processes for an estimated 40% efficiency gain in operations and potential net savings of $1M for a non-profit higher education institution.

Utilized MS Project, Sciforma to plan project initiatives, communicate goals and provide continual updates on progress.

Represented data using the visualizations charts and graphs using Tableau and Excel Pivot table for ranking of various websites to improve page rank on the search engine result.

PROJECT MANAGER CKGS, Consulate of India Industry: Customer Service with SCM Jul 2015 – Jun 2017

Project Manager working on a system integration and data transformation project using Waterfall methodology for a SaaS application on cloud.

Managed projects to archive and delete unnecessary data to maximize available technology spatial resources using inhouse tools. Managed systems project to improve and consolidate end-to-end service processes; restructured communication flows among 7 departments and cut down paperwork by 78%.

Led a portfolio of projects from end-to-end and carry out software integration across different teams. Guided the project team, stakeholders, and business partners to ensure all projects are completed in the set timeline within set budget and delivered on schedule using MS Office Suite.

Developed business continuity plan for newly organized team, identifying previously unexplored gaps and mitigating associated risks. Implemented new processes and develop standard formats to streamline the completion of required deliverables.

BUSINESS ANALYST/PRODUCT OWNER Adbakx Industry: Information Technology Nov 2014 – Jul 2015

Gathered customer requirements, wrote functional specifications, and translated them into engineering requirements with development teams implementing over 15 business processes for estimated 40% gain.

Documented AS-IS and TO-BE process flow diagram, UML diagrams, created wire frames for prototype using Mockups and Visio.

Defined user stories and success criteria — KPIs and metrics, implemented metrics to show progress toward goals to all levels of the organization. Project management function with the use of SDLC and Waterfall methodology.

ACHIEVEMENTS

Operationalized new processes with a goal to build PMO structure within the organization under guidance of Director of PMO.

Enabled cross-functional collaboration for a Global Annual Performance review projects — prepared presentations, project reports: status, budget, resources, analytics.

Managed key projects involving implementation and integration of new visa processing system for consulate of India.

Successfully led and conducted UATs along with launch for crucial projects.

EDUCATION & CERTIFICATIONS

Certificates:

Adv. Diploma in Business Management with Distinction – BCIT, Vancouver, Canada ‘2021

Certificate in Ops & Supply Chain Management – CA, USA ‘2014

SAFE AGILE 5.0 Certified (Scrum Master certification)

Degrees:

Master’s in ITM – KY, USA ‘2021

Master’s in Management – Leeds University, UK ‘2011

Master’s in Project management & Psychology – CA, USA ‘2018

Dean's List: Commended for maintaining a 4.0 cumulative GPA at Golden Gate University

Bachelor of Occupational Therapy – Mumbai, India ‘2008

PPM SKILLS & METHODOLOGIES

Project Planning & Management — Scrum, Kanban, Waterfall — Performance & Project Reporting, analytics, UAT, PMO, Client relationship, Data metrics, Change management, Vendor & stakeholder management, User experience, SDLC, B2B technology, Leadership

MS Office Suite, Google Suite, Salesforce, CMS, Smartsheet, Rally, NetSuite, AWS, GitHub, Confluence, Jira, Java, HTML, Slack, Clarity, Azure DevOps, Power BI, OMS, WMS, Tableau, PDX, SharePoint, Zoom, MS Teams, SaaS, MS Project, SQL, Cloud Computing

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