Customer service Manager
Resume:
Moe Saleh
adzucj@r.postjobfree.com
Accomplished highly motivated Customer Service Representative with over Four years supervisory experience. Perceptive, confident in making quick effective decisions with minimal information. Collect information to improve customer satisfaction and ensure employees needs are heard.
Personal details
Work experience
Customer Service representative
Bystronic Canada Ltd
March 13/2023 to Present
Responsibilities :
Answer customer calls and emails responding promptly in order to match expectation.
Create cases and service activities in ByExcellence CRM.
Troubleshoot repair and upgrade electrical, hydraulic, pneumatic and mechanical components including computer software and PLC systems.
Customer Service- Order Entry and Freight, bill Audit
CrossDock Systems - Mississauga, ON
November 2018 to August 30/2020
REPORTS TO: LOGISTICS MANAGER
The Customer Service Representative builds and maintains customer satisfaction with the services
offered by the organization. The Customer Service Representative serves customers by providing
information, entering and managing work orders and resolving service problems.
KEY RESPONSIBILITIES:
Create customer work orders or quotes by acquiring and entering pickup and delivery information
into the organization's transportation management system.
Respond to customers' orders and/or quote requests immediately.
Track and trace shipment's actualwhereabouts and updates TMS in real-time.
Make arrangements for pickup and delivery appointments whenever applicable.
Create and maintain customer records by entering and updating account information.
Provide customers with status reports and progress updates. Seek customer feedback and ensure
needs have been fully met.
Surpass basic service expectations to help customers implement complete solutions.
Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution and expediting the correction or adjustment. Follow
up to ensure resolution.
Explore options when unable to deliver a requested service and pursue solution until customer is
satisfied.
Recognize adverse customer reactions and develop better alternatives.
Seek ways to improve service delivery. Assess the organization and its services from the customer's
point of view.
Emphasize a team approach and contribute to a team effort of providing great customer service.
Perform other customer service or administration duties after hours as needed.
Customer Service Manager
Customer Service Manager
Walmart Super Centre Canada - Mississauga, ON
December 2015 to July 2016
Monitored and maintained all front end cash levels and cash fund
Ensured registers are prepared for opening and closing each day
Reconciled register errors to ensure balanced cash
Provided action codes to override register processes
Trained associates on how to improve scanning accuracy and productivity
Followed to company guidelines concerning refund debit and credit transactions and to process
employee discount purchase approvals
Co-ordinated the schedules to ensure an adequate number of cashiers on registers to provide
excellent Customer Service
Customer Service Representative
Customer Service Representative
Dynamex Canada LTD - Mississauga, ON
2014 to November 2015
Answered all customer calls promptly and professionally
Entered orders and processed information quickly and accurately
Completed all inquiries regarding trace requests and communicate status of deliveries to customers
Handled delivery complaints
Maintained excellent working knowledge of products and services
Responded to dispatch as required regarding requests for additional information and informed
customers of any delays and or services failures
Prepared post rent payments and bank deposits as well as followed up on collections, post 3-days
notices and late fees
Office Administrator and Maintenance Assistant
Office Administrator
Pelican Canada - Mississauga, ON
July 2014 to January 2015
Assisted manager with general administration of the property and managed daily operations of apartments
Handled telephone inquiries, scheduled appointments, showed renting units, processed the move- ins, set up leases, executed renewals and handled move-outs
Prepared purchase orders, processed vendor invoices for payment, forwarded documents to Corporate Office and followed up on vendor payment inquiries
Maintained an efficient operation of the property consistent with Loss Prevention and Corporate
Office policies and procedures, even during understaffed periods
Education
Diploma in International Commerce in International Commerce
LASALLE COLLEGE - Montréal, QC
2007 to 2008
Diploma in Business Administration in Business Administration
HERZING COLLEGE - Montréal, QC
2006 to 2007
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