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Project Manager Customer Service

Location:
Mission, TX
Salary:
18.00
Posted:
September 20, 2023

Contact this candidate

Resume:

Contact

adzucg@r.postjobfree.com

www.linkedin.com/in/efrain-

osorio-8a0663139 (LinkedIn)

Top Skills

Project Management

Product Management

Contract Negotiation

Certifications

Certified Fraud Specialist (CFS,)

Efrain Osorio

AutoCAD Architect Draftsmen

Mission, Texas, United States

Summary

Self-starter with 30 years of successful experience, knowledge, expertise as an AutoCAD design draftsman & Packaging Engineer Designer specialist. Well organized, hard working person able to meet deadlines. Excellent researcher with extensive customer relation & communication skills, creative etc...

Experience

Absolute Services

Draftsmen / Estimator

January 2021 - October 2022 (1 year 10 months)

McAllen, Texas, United States

Prepare Fire Alarm, Surveillance, and Automated Gate system plan layouts, detailing, and drawings for the city submittal and approval of documents accurately and in a timely manner layout plans utilizing the AutoCAD program that meets fire code standards. Assign proper wiring scheme, and prepare panel’s battery calculations, Speaker Calculations, and Voltage Drop Calculations. Layout an organized and accurate Riser Diagram that matches the floor plans, calculations, and device counts prepare a proposal spreadsheet of all equipment, labor costs, etc. that will be provided to the customer along with preparation of a proposal letter for signature and approval of customer to begin preparation for all job project permits. Organize detail, calculation, and cover sheet/s; Print, run copies, and distribute shop drawings/ close-out documents to different departments/clients as necessary; Scan approved, redlines, and as-built drawings for engineering records; Organize engineering job folders for easy and faster access of the projects; apply for city permits submit/Deliver/Pick-up plans to/from the city, Engineer, job site or client’s office, as necessary. Perform water flow tests, generate materials lists and fabrication report order and track materials field verify site conditions as required Coordinate system design with other trades and plan status with the plan checker. Attend Jobsite meetings as needed identify and resolve issues/ conflicts as they arise and most important maintain and develop customer relationships.

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MMC Workforce Services

CSR

May 2020 - January 2021 (9 months)

Edinburg, Texas, United States

Worked for MAXIMUS as a CCR operator accurately determining eligibility and enrollment of clients in TANF, Food Stamps, Medicaid and/or Medicaid for the elderly and people with disabilities programs. Work involved interviewing clients, documenting confidential information gathered, determining benefits, verifying case data, explaining program benefits and requirements. Worked with outside agencies to obtain information and coordinate services. Assist in the application of Snap. Tanf, Medicaid and perform other related duties as directed. Advanced Knowledge of computer technology to gather and maintain data, general reports, perform advanced word processing functions and communicate with others. Advanced oral; and written communication skills to interact with individuals from diverse backgrounds. Strong knowledge and experience providing effective customer service also reviews eligibility of clients for ongoing services.

Wonderful Citrus

Stand Up Forklift Operator

October 2019 - March 2020 (6 months)

Mission, Texas, United States

In this position, I was responsible for loading and unloading product in the trucking bay from arriving trucks for the shipping and receiving department. Worked closely with inventory control workers to scan incoming inventory shipments and report any errors immediately to warehouse manager to make sure we receive the right amount of certain products. Move stock from production lines to stack them to assigned racking section of the warehouse cold storage. Keep updated records of inventory and activity logs comply with company policies and legal guidelines and provide general support to the rest of the warehouse and help maintain a safe orderly environment of the facilities. RIO GRANDE STEEL

Autocad Draftsman Re-bar Detailer

November 2018 - July 2019 (9 months)

Edinburg, Texas, United States

Enter all orders into business system and prepare reports to assist in management of projects assist with the research of detailing, fabrication, and field issues. Work will be drawn with computer-aided design (CAD) systems also coordinate and account for changes in scope of work, oversee and Page 2 of 9

manage all functions relating to producing placing drawings and material cut list (bar list) for any assigned jobs. Proficient in one or more of the following: fabrication, AutoCAD, Torch mate CAD-CAM V9, Microsoft Excel, Shear Rebar Conversion Program Etc., improve knowledge of the organization and assist in developing goals. Maintain a clean and organized work area practice and promote teamwork at all times also set a good personal example of attitude, performance and professionalism.

Fox Packaging

8-Color Print Press Helper

December 2017 - October 2018 (11 months)

McAllen, Texas, United States

As a press helper, my duties included machine set-up, place plastic components that are 100% recyclable polyethylene and polypropylene for next print job in staging area for press operator, assist press operator through cleaning of work areas/ paint pumps/ equipment/ dies, etc. Fill up or replace paint buckets, also monitor paint levels and weight for press machine on daily basis and maintain paint pumps. Perform other reasonable duties as required, managed plastic, paint and printing supply inventories also wiped machines, tools and workplace to maintain safety and cleanliness. Communicate necessary information to Lead hands and co-workers from shift to shift, maintained and implemented proper make-ready information and ensures proper start-up procedures, monitored production data including quality and downtime using charts, graphs, etc. to ensure necessary standards are maintained and/or improved. Performed timely quality checks on products during operation for consistent quality and promptly removed completed loads from press, installed proper aniloxes, mounted plate cylinders and dies into proper print and die stations.

Architectural Freelance Designer

Architect Auto Cad Packaging Design Specialist

July 2012 - January 2017 (4 years 7 months)

Hesperia, California, United States

As a self-professional and focused AutoCAD Drafter employer with a streamlined and efficient approach to client service, adept at adjusting work pace to meet evolving client needs and changing deadlines, hands-on and detail-oriented whether working independently or as a part of a team. Superior knowledge of mechanical, electrical, structural, Architectural, fabricating, packaging etc. design techniques, also outstanding proficiency with various AutoCAD and Auto-desk software programs, and mechanical High familiarity Page 3 of 9

with all types of residential constructions. Strong skills in mathematics building materials and engineering practices exceptional understanding of scaling dimensioning and wood framing operations thorough knowledge of welded steel fabrication practices excellent ability to envision and develop building blueprints; I offered my clients 100% professional services to comply with their needs and demands.

Marfred Industries

Packaging Engineer

January 2009 - June 2012 (3 years 6 months)

San Fernando, California, United States

Worked with other packaging engineers to design and create plans for new packaging concepts applying my extensive knowledge of packaging and assembly lines professionalism in all areas of the job. Read and interpret plans and instructions for packaging, meet with companies to determine what type of packaging is best for their product also research packaging regulations for specific products such as liquids, cosmetics, Pharmaceutical, medications etc. Cabo Yachts

Project Manager

April 2006 - December 2008 (2 years 9 months)

Adelanto, California, United States

As a Designer Apprentice, the engine room was my main responsibility; requiring knowledge of machine shop practices. I executed detail drawings of engine mounts, shafts, bulkheads, and anchor layouts. Later, my responsibilities included the design of the ship’s other systems; water, drainage, electrical, fuel and waste tanks, console layout for fly bridges, and the general arrangement of the suites in the production of these built-to-order aluminum hulled yachts. During quieter moments at the facility, I also helped two other employees in learning to draft in AutoCAD. Jensen Precast

Autocad Draftsman

November 2005 - March 2006 (5 months)

San Bernardino County, California, United States

Working closely with Civil Engineers I prepared clear, complete, accurate working plans, detailed shop drawings using AutoCAD 3-D, from rough sketches and notes for the standard and custom precast concrete construction of products to meet large-scale infrastructure demands for highway construction, retaining walls construction of electric, gas and water utilities; Page 4 of 9

telecommunications; storm water detention and infiltration; rainwater harvesting; onsite wastewater; sewage applications; agriculture; landscaping; and more. Utilizing my design knowledge, skills and ideas also worked very closely with engineers in the fabrication of metal pouring forms for access hatches & covers, box culverts and more, was very computer literate with word, excel and other converting programs that were designed for Jensen’s, overall my employment at Jensen’s was an extremely great learning and educating experience.

Impressions Decore & Fixtures

Project Manager

November 2004 - March 2005 (5 months)

Stockton, California, United States

Analyzed store space and layout to assess display design requirements arranged the products and props for all exterior and interior displays communicated with the different departments involved in the process to ensure that all the projects are completed within timeline. Created and modified drawings on a daily basis created concept plans/elevations/renderings as required for review and approvals created final design intent drawings (in CAD) for submission to vendors for cost estimating. Designed 3D design layouts for clients approval managed both the design process and developing clear

& concise construction documents, validated floor plans, store layouts and overall design – especially related to building codes and ADA compliances. Thoro Packaging

Packaging Engineer

October 2000 - June 2004 (3 years 9 months)

Corona, California, United States

Collaborated with sales, product managers and vendors to develop corrugate and wire rack merchandisers for all channels of business; developed one in 9 days from concept to commercialization. Implemented E-flute auto-lock shipper to gain 70% packer up time and $200K labor savings realized significant cost savings. By designing, developing, and implementing cost efficient methods of packaging, Scheduled and conducted packaging line tests to ensure package and machinery compatibility.

Fleetwood-Fibre Packaging and Graphics

Packaging Designer

February 1996 - September 2000 (4 years 8 months)

City of Industry, California, United States

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Responsible for designing and specifying packaging for U.S. and Mexican manufacturing facilities as well as some international business, researched marketing techniques for each type of product to provide the greatest packaging options. Kept records of all packaging operations to ensure adherence to FDA and ISO regulations, attended Esko ArtiosCAD training course in February 2013 also was involved in material handling, and shipping of consumer products through laboratory testing or field testing and in-plant analysis. Well-rounded ability to work and converse with factory workers and executives, aware of environmental concerns concerning materials used in packaging, Exemplary and extremely creative at designing packaging as well as labels.

The Brentwood Company

Project Manager

November 1995 - February 1996 (4 months)

El Monte, California, United States

In this company I offered support through every step of the elevator cab build or remodel design manufacturing in the early phases, to fish of cab fabrication also field support in revisions and changes on site. I was also in charge of providing complimentary presentation boards, 3D renderings, and interactive design sessions to our mass number of clients, customers and contractors. I shipped or delivered materials and finished samples to clients, customers and contractors so they can be sure that they matched their vision, needs and demands completely making their decisions much easier and helping in answering clients questions and concerns.

JBI Industries Inc

Autocad Designer

January 1995 - November 1995 (11 months)

Long Beach, California, United States

As a highly skilled and experienced AutoCAD Furniture Designer draftsman with a proven record of high individual, Industrial and corporate customer satisfaction and strongly adept at working with all types of wood and other furnishing materials with proven ability to work on multiple projects simultaneously. Thorough knowledge of laminates adhesives and craftsman products, excellent ability to utilize space planning equipment and software, strong communication presentation and client service skills, exceptional ability to create models unassisted, superior ability to understand and implement written oral and diagram instructions, high proficiency with related software including MS Project and Adobe Photoshop. I developed unique home, office, Page 6 of 9

restaurant, hotel, casino, industrial and commercial furniture solutions for the interior and exterior, creating design plans from freehand sketches, provided product costs and developed pricing strategies for new designs, developed new product prototypes to acquire patents, selected furniture materials including wood textiles and metal for approval of customers. Diamond Body & Trailer

Architectural Drafter

August 1994 - November 1994 (4 months)

Pico Rivera, California, United States

Interpreted engineering sketche’s as well as various field notes to create CAD- CAM drawings that were aesthetically pleasing, organized, understandable, and to a standard consistent from project to project. My work consisted of 2D design and 3D models for presentations also detailed engineering drawings representing manufacturing assemblies, parts for trucks, buses and trailer bodies created hydraulic pneumatic and electric schematics. Developed orthographic auxiliary and sectional part views collaborated on new component design with Design Engineers to meet customer requirements. Maintained and monitored ECN and Drafting logs prepared drafting schedules in consultation with design team provided assembly floor support in build phase as well improved design documentation procedures in collaboration with Supervisor. ANF & Associates

Autocad Designer

May 1994 - July 1994 (3 months)

El Monte, California, United States

Working together with a team of civil structural engineers I prepared clear, complete and accurate structural drawing, working plans and detailed drawings from rough sketches & notes, site plans, grading and drainage, parking lot layout & lighting, and property survey plans ensuring accuracy and compliance with codes and design data. Carried out site dimensional surveys, verified existing drawings measurement and prepared "As Built" standardized drawings based on customer specifications utilizing AutoCad drafting software also expertly field measured buildings to obtain current assignment drawings for the General Services. Received submittals from manufacturers, assigned them to be reviewed by available staff and maintained a log of current submittals reporting status weekly and communicated with architects, MEP, fabricators, and contractors to solve interdisciplinary problems when engineers were not available.

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Armour Glass Worldwide

Project Manager

November 1992 - April 1994 (1 year 6 months)

Santa Fe Springs, California, United States

Designed and prepared plans for commercial doors & windows, using computer-aided design and drafting (CADD) software I prepare architectural layout drawings, produce draft designs and diagrams from sketches, prepared drawings and diagrams for installation of product, calculate dimensions and allowances with accurate precision. Revise drawings and layouts to accommodate changes added structural details to architectural plans from knowledge of building techniques, prepared multiple versions of designs for review by engineers and architects. Coordinated with the project leader project supervisor and project engineers for the interpretation of drafting assignments to executed drafting assignments from conceptual and/or design worksheets and calculations according to the procedures established by the project leader or project supervisor to produced engineering construction and fabrication drawings capable of only one interpretation.

Spancrete

Autocad Draftsman

July 1990 - October 1992 (2 years 4 months)

Baldwin Park, California, United States

Work closely with multiple engineers & and other designers to perform drafting of accurate drawing packages for the fabrication and construction of precast prestressed hollowcore planks for floors and roofs projects including spancrete hallowcore, spancrete wall panels, beams & columns, risers, double tees, ripslab flooring system, precast products and custom products. As a AutoCAD drafter operator and designer of commercial high-rise buildings, parking

& garage structures and more I gathered re-bar reinforcing requirements, code standards and general specification notes for the detail preparation of shop drawings including rebar, steel layout for the reinforcing and pouring of all our manufactured products. I also provided technical drafting support to engineering management, prepared, checked and coordinated all projects assigned as well was responsible for the finalization of working drawings which included erection drawings, connection details and precast elements such as wall panels, precast concrete columns, and precast beams and 3D applications.

Education

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PIT Tech.

Associates, Architectural Drafting / Auto Cad · (June 1989 - June 1990) Arizona State University

Associate's degree, Environmental Design/Architecture · (1989 - 1990) Cisco Networking Academy

Certified, ES Civil Rights CBT 2020 · (October 2020) Cisco Networking Academy

Certified, ES IRS FTI for ESS Project CBT 2020 V2 · (October 2020) Cisco Networking Academy

Certified, ES Safety and Security Awareness Training CBT 2020 V2 · (October 2020)

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