GILDA POLAMALU

Mesa,Arizona ***** 714-***-**** adzucd@r.postjobfree.com

Dedicated, versatile and success driven event coordinator and planner with 12+ years of experience in all phases of corporate, community, family, and service undertakings with an emphasis in customer service/sales/marketing and travel. Skills

Event Planning/Execution Staff Training Team Player Strong Organization Skills Marketing/Advertising Microsoft Office Multi-tasking Social Media Public Speaker Public Relations Creative Problem Solver Written/Verbal Communication Management Customer Service Presentations Leadership

Work Experience

Travel Specialist Bakkt Inc. Aspire Loyalty Travel 2021-Present.

● Assisted Bank of America/Merrill Lynch Travel Rewards clients with travel plans: booking flights, hotels, rentals and activities available in BAC Travel inventory.

● Trained in Galileo to assist clients with exchanges, cancellations, refunds and return of reward points to their accounts.

Consumer Services GM Financial

2018-2022

● Accurately document the system of record, call disposition, complaint tracking applications.

● Provide assistance for delinquent accounts; exploring payment options, customer service.. Customer Service Home Depot Contact

Center 2017-2018

● Assist customers with new and/or existing orders from www.HomeDepot.com

● Partnered with various Manufacturers and Carriers in providing exceptional customer service.

Support Manager Walmart Stores

2006-2018

● Lead and manage a team of 10-100+ associates in stock process and manage manpower throughout the store. Manage tasks assigned to associates through company MyGuide to ensure change over is a success.

● Supervise a Modular Team of 6+ in 100% completion of all modulars in various Departments throughout the store. Administered, planned and executed a 3 week planning

Strategy. Train and mentor all associates to provide excellent customer service. Boards and Memberships

Bordeaux Community Center, Santa Ana, CA Member of Executive Board Taste of Samoa, Santa Ana, CA Board of Directors Samoa Matalasi, Garden Grove, CA Member of Executive Board Walmart Foundation, Garden Grove, CA