Customer Service Social Media
Resume:
Kinsey Gibbs
Killeen, TX
adzubl@r.postjobfree.com
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, compassionate and eager. Willing to take on any task to support team. Work Experience
Esthetician/Technician
US Cryotherapy - Killeen, TX
May 2023 to Present
• Interviewed clients to obtain information about contraindications
• Kept up to date knowledge of treatments and services offered on current salon treatment menu to accurately answer questions.
• Customized facial and body treatments to craft truly personalized sessions and achieve desired results.
• Minimized infection risk, keeping tools clean with proper procedures.
• Offered guidance on suitable treatments and home care regimens to clients.
• Conducted face and scalp massages for relaxation or therapeutic purposes.
• Kept rooms ready for guests with immediate turnover of spaces between appointments.
• Scheduled, cancelled and adjusted client appointments.
• Assist in recovery with cryochamber, normatech, red light and theragun Bartender/Manager
The Downtown Hall of Fame - Hutto, TX
May 2022 to Present
Server/Bartender
Texas Roadhouse - Austin, TX
July 2015 to August 2021
• Balanced efficiency with exceptional service to manage guests in high-volume environment.
• Checked identification before serving alcohol to comply with state and federal laws.
• Used proper pour methods to reduce waste and spills.
• Exceeded customer service expectations to earn positive feedback.
• Kept customer numbers high by creating fun atmosphere. Local Store Marketer
Texas Roadhouse - Pflugerville, TX
Bread runs, post on social media, host kids nights Key Manager
Texas Roadhouse - Pflugerville, TX
• Worked with FOH and BOH staff to support superior service delivery.
• Developed weekly work schedule to meet business demands.
• Oversaw day-to-day operations within budget by optimizing labor, product and service strategies.
• Responded to guest concerns and complaints to achieve positive resolution.
• Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
• Worked with FOH and BOH staff to support superior service delivery.
• Developed weekly work schedule to meet business demands.
• Oversaw day-to-day operations within budget by optimizing labor, product and service strategies.
• Responded to guest concerns and complaints to achieve positive resolution.
• Demonstrated leadership, exemplary customer service and friendly, professional demeanor. Intern
Ann Webb Skin Institute - Austin, TX
During my time at Ann Webb Skin Institute, I worked in the front during spa hours. While working, I checked clients in and out using MindBody, helped them complete their paperwork, processed payments, educated them on our products we had, and helped flip the rooms in between clients. Medical Receptionist
Balcones Dermatology - Austin, TX
• Printed patient forms and reviewed charts to prepare for upcoming appointments.
• Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule.
• Verified patients' insurance coverage and followed up on missing and incorrect information to help streamline billing.
• Reconciled co-payment charges and maintained accurate records.
• Scheduled appointments, lab tests and procedures for patients.
• Maintained neat lobby areas and greeted each person promptly.
• Scheduled patient appointments in EMR system.
Education
Certification in Medical Assisting
US Career Institute - Remote
Present
High school diploma
Mcneil High School
August 2013 to June 2017
License in Esthetics
Ann Webb Skin Institute - Austin, TX
Skills
• Customer service
• Scheduling (1 year)
• Infection control
• Marketing (Less than 1 year)
• MINDBODY
• Management (3 years)
• Facials
• Strong Communication
• Client Education
• Money Handling (5 years)
• Performance management
Certifications and Licenses
Esthetician License
Food Handler Certification
Driver's License
CPR Certification
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