Rafik Debaili 332-***-****

*** ****** ** ***#*

Bayonne, NJ 07002 adzuan@r.postjobfree.com

Summary of Qualifications

Technically-minded IT Professional with Associates Degree and proficient analytical skills to troubleshoot, support, and maintain PC network systems and applications. Highly dedicated to the needs of an organization and clients. Reliable team player with a meticulous work ethic capable of going above and beyond to meet company and personal goals. Fluent in English, French, and Arabic. Technical Skills

• CompTIA A+ ceritified

• Install Windows 10, 11 and Linux; NTFS permissions; backup and recovery

• Install Windows Server 2008 and Windows Server 2003; create and administer user and group accounts; configure TCP/IP protocol suite; administer file and print services

• Active Directory design and implementation, manage and administer group policy configuration; implement/configure Windows 2008 security options

• Configure DNS, WINS, DHCP, WSUS, IIS (SharePoint, Streaming Media) and Terminal Services

• TCP/IP installation, IP addressing and subnetting; diagnose and troubleshoot

• Proficient with Windows Server 2008 and 2003, Windows 7/XP, Vista, Linux

• Install/configure motherboards, NICs, peripheral devices, upgrade memory, adapters

• Ethernet switches and routers, network cabling

• Install and configure Cisco 2600 series routers and Cisco switches (CLI); routing protocols, configure WAN, STP, VLANs, NAT, Access lists, troubleshooting LAN/WAN problems

• Use of VMware, Oracle VM, Virtual PC for testing/troubleshooting

• Experience with Pascal and Delphi programming languages

• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint) Education

Thomas Edison State University, Trenton, New Jersey, USA 10/2013 – 03/2016 Associate in Applied Science -Computer Networking-

• Comprehensive hands-on training, on Installation, Administration and Troubleshooting of Active Directory based networks, as well as network services such as DNS, WINS and DHCP. Boumerdes University- Boumerdes, Algeria 09/1998 -08/2002 Associates Degree in Information Systems

• Initiation in data elaboration, development, transmission, and stock. Professional Experience

WorldWide TechServices 09/2021 - Present

Computer Field Technician

• Build Desktop/Laptop from scratch

• Provide customer support for designated equipment

• Answer client questions in a professional manner

• Accept and deliver all service calls assigned within the established service level agreement for each client

• Meet established customer service satisfaction criteria as outlined in established guidelines and policies

• Complete all administrative tasks associated with each call as documented in established policies and guidelines

• Complete real-time reporting of all calls as documented in established policies and guidelines

• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client

• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements

• Report all activity in an accurate and timely manner

• Understand all Safety policies and guidelines and work within the guidelines of policies daily

• Picking up parts form office and shipped back replaced parts after service

• Providing white glove services to costumers

• Swapping out defective parts such as motherboards, LCD panel, drives, memories sticks, CPU, fans, keyboards, touchpads and run diagnostic to make sure that everything is working well to the customer satisfaction

• Configuring new motherboard

• setting up new printers

• Troubleshooting issues and contacting OEM for escalation

• Helping DELL costumers for data transfer using DELL proprietary software Consulate General of Algeria, New York, USA

IT Support 05/2015 – 06-2015

• Ensured network, system, data availability and integrity through preventive maintenance and upgrades.

• Provided assistance on start-up and shut down of computers; provided first level PC troubleshooting

• Ran network cables; set up, installed and configured printers

• Installed Microsoft Office program and anti-virus software on computers

• Assisted with repairing computer issues for end users

• Assisted in setting up internet connection

White and Blue- Queens, NY, USA 05/2012 – 09/2021

Taxi Driver (part-time)

• Pick up and drop off customers, efficiently utilize GPS tracking system to determine fastest travel route, assist in loading and unloading vehicle, and calculate accurate fare. OMG 196 Broadway, Inc- New York, NY, USA 08/2011 – 05/2012 Inventory Associate

• Maintained, restocked and placed price tags on store merchandise. Provided superior customer service to patrons

National Fund of Social Insurances- Algiers, Algeria 02/2007 – 06/2011 Head of Section

• Maintained reception and repayment files such as medical reports, travel expenses, physiotherapy sessions

• Managed repayment for sick and maternity leave, work accidents, death benefits, etc

• Ensured work accident investigation and statistics were properly investigated

• Determined approval or rejection on requests for internal and external services

• Supervising a team of 20 agents.

General Directorate of Taxes- Algiers, Algeria 02/2004 – 02/2007 Senior Computer Technician

• Ensured network, system, data availability and integrity through preventive maintenance and upgrades

• Provided assistance on start-up and shut down of computers; provided first level PC troubleshooting

• Ran network cables; set up, installed and configured printers

• Installed Microsoft Office program and anti-virus software on computers

• Replaced memory sticks, CD drives, and hard disks

• Managed staff and assisted with repairing computer issues for end users

• Assisted in setting up internet connection

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