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Accounts Payable Customer Support

Location:
Hayward, CA
Salary:
70000
Posted:
September 20, 2023

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Resume:

QUOC HUYNH

adzuab@r.postjobfree.com

Objective: Seeking a permanent full-time role within an industry that will challenge and offer opportunity for long term career advancements and technical skill development.

Education: Santa Clara University, Santa Clara, CA Bachelor of Science in Commerce, Accounting

Professional Experience:

Wisk Aero, Mountain View, CA (Contract) Date: May 2023- September 2023 Accounts Payable

As the Accounts Payable Specialist, responsibilities consisted of full cycle AP, credit card processing, ACH payments, travel expense, reimbursements, and reconciliation.

Matching invoices to purchase orders by way of 2-way & 3-way matching.

Daily high-volume entry of invoices- processed from both emails and mail (approx. 800/month)

Created, categorized, and processed monthly vendor statements.

Processed employee corporate credit card expenses while staying compliant to company reimbursement policies and budget.

SoundHound, Santa Clara, CA (Contract) Date: October 2021- May 2022

SR. Accounts Payable

Interim SR Accounts Payable, responsible for full cycle AP, processing credit cards and ACH payments, and reconciliation.

Managed all AP duties, processing incoming invoices and negotiating new payment terms for outstanding accounts and creating payment schedule to reduce company average lead time for payment.

Created, categorized, and processed all 1099 forms for clients.

Assisted in monthly closing process and handled any unexpected ad hoc projects, such as payroll, to help meet deadline goal.

A&L Vineyards, Sacramento Area, CA (Contract) Date: June 2019- October 2021

SR. Accounts Payable

Responsible for full cycle AP, processing bills payment via credit cards, vendor management and AP-GL reconciliation.

Process Invoices for heavy duty assets, such as tractors and trucks, with multiple expenses such as fixed assets, prepaid, and monthly fixed and variable expenses bills.

Create and maintain complete vendor records, which includes but not limited to, W9 form, 1099 form, vehicle registration, pesticide and chemical safety certifications, and vendor authorization forms to process electronic payments.

Generate expense aging reports with monthly transactions to ensure timely payments and minimize outstanding accounts

Assisted in invoicing and dispatching for the Trucking department, while maintaining inventory of hauls with proper registrations and weight tags.

Health I.Q, Mountain View, CA (Contract) Date: December 2018- Feb 2019

Lead Accounts Payable

Prepare weekly AP payment schedule and set-up bank wire and ACH for CFO approval

Process employee expense reports in Expensify by verifying receipts and GL account coding

Maintain invoices in Bill.com application against department budget and route for approval

Create and maintain complete vendor records, which includes but not limited to, W9 form, 1099 form, and vendor authorization forms for electronic payments

Generate expense aging reports with monthly transactions to ensure timely payments and minimize outstanding accounts

Assist with monthly financial close and external audits as needed such as accruals and pre-paid assets.

Burcher And Christian Consulting, Indianapolis, IN (Contract) Date: September 2018- November 2018

Data Analyst

Central Self Storage, San Jose, CA (Direct Hire) Date: October 2017 – April 2018

Assistant Property Manager

Groupware Technology, Campbell, CA (Direct HIRE) Date: June 2017 – August 2017

Accounts Receivable & Collections Specialist

Issued daily/weekly/monthly invoices to B2B clients for past due accounts to ensure client’s’ accounts are up-to-date.

Conducted research analysis on outstanding invoices to ensure proper payment or credit application.

Attained and review financial data to reconcile and maintain accurate Aging Reports and Ad Hoc projects.

Collaborated with sales and logistics team to resolve billing questions to ensure equipment and services are rendered on time.

Monitored and maintained assigned accounts - collection calls, account adjustments, balance write off, customer reconciliations and processing credit memos.

Bill.com, Palo Alto, CA (Direct Hire) Date: November 2015 – October 2016

Customer Support Specialist & Onboard Specialist

Resolved clients’ issues via chat, phone, and web conferencing to improve CSAT score above 95%.

Provided onboarding training to new clients to help set up and demonstrate best practices for AR and AP processing system.

Addressed user inquires with strict practices adhering to bank compliance, regulations, and laws to mitigate suspicious and unauthorized transactions to protect the client’s confidentiality and financial data.

Collaborated and researched with various departments, such as engineers, operations, finance department to document bugs for future updates, new feature requests, and to fix financial discrepancies to ensure data integrity.

Investigated and reviewed high priority issues in a timely manner to reduce wait time and ensure SLA compliance.

Reviewed and identified discrepancies in user friendly training documents within company’s knowledge database to ensure content accuracy and periodic status updates for unexpected and ongoing issues.

Processed invoices, payments, and issue refunds based on circumstances to ensure best practices and customer satisfaction.

Financial Navigator, Inc., Mountain View, CA (Direct Hire) Date: January 2013 – November 2015

Lead Technical Support & Customer Support

Lead Technical and Customer Support; co-managed internal team responsible for software implementation, training and on-going customer and technical support for a sophisticated cloud-based accounting software program, designed for high net-worth individuals, accounting firms, banks, wealth advisory firms, and family offices (clients include Disney Family Office, Northern Trust Co., Marcum, LLP)

Oversaw technical and customer support team whose responsibilities included but are not limited to, troubleshooting software issues, solving complex accounting questions, user-error code response, eliminating software bugs or hardware conflicts.

Fostered close client relationships using a systematic, proactive schedule of contact using telephone, e-mail, and web conferencing tools for campaigns, subscription reviews, and user conferences to promote training and demonstrations.

Collaborated closely with the Accounting Team in the training and support programs which are intended to assist both accounting and non-accounting professionals in developing their accounting skills and best practices.

Established and processed ACH, credit card, checks, and wire transfers for clients to ensure prompt and timely payment.

Oversaw the processing of accounts receivable, accounts payable, sales orders, and invoices.

Provided Management Team (CFO, CEO, CTO, COO, NBD) with necessary sales reports, financial statements and account reconciliation reports (weekly, monthly, quarterly).

Skills: Coupa, Concur, Bill.com, PeopleSoft, SLA, Excel, NetSuite, Zendesk, Sage CRM, Outlook, QuickBooks, WebEx, Go-To-Meeting, Axosoft, JIRA

***References are provided upon request***



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