Talent Acquisition Customer Service

FRANCES HYACINTH S. VILLEGAS

*-**-**-**** **********, Chuo-ku, Tokyo Japan

Mobile: 080********

E-mail Address: *****************@*****.***

EDUCATION

**** – 2013 De La Salle – College of Saint Benilde

Business Administration Major in Human Resources Management

Member, Dean’s List, 1st term, Academic year 2010 – 2011

2006 – 2009 Concordia College Manila

Secondary Education

2008

Benjamin Franklin Middle School Daly City CA

Middle School

2005 – 2006

La Consolacion College Pasig

Secondary Education

1999 – 2005

Concordia College Manila

Primary Education

WORK EXPERIENCE

Ersnt & Young

August 2021 – August 2023

Supervising Associate - Global Talent Attraction and Acquisition Services

•Collaborate with Talent Acquisition & Talent Attraction professionals in the field and center to identify and engage with candidates for roles in Technology specialist disciplines in the UK&I

•Using a suite of tools, develop deep subject matter talent sourcing expertise in the talent markets for the skills required

•Required to guide candidates through the entire recruitment process, including providing information on the EY vision, the business strategy, our culture, and values, as well as conducting in-depth qualifying interviews to establish the candidate’s suitability against the requirements of the role.

•Screen live applicants from the ATS for current and future opportunities, creating a candidate profile and documenting these preliminary interviews to share with hiring teams

•Ensure the delivery of strong potential candidate pipeline leveraging internal talent and referral channels, developing talent communities, managing referral campaigns

•Acting as a ‘Talent Advisor’ to the business, develop actionable competitive intelligence for recruiters and hiring managers. Gather and analyze data for accurate and confident decision-making and sourcing strategy. Make recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions

•Actively pursue candidate channels to deliver to our Global D&I talent agenda.

•Establish regular and timely recruiter and stakeholder engagements to ensure alignment of targets and objectives

•With the Talent Attraction Manager, I assist to develop and execute a variety of candidate marketing techniques and materials as POC of Belfast and Island or Ireland hiring

•Achieve individual targets aligned to SLAs and Metrics

BHP Billiton

September 17, 2018-June 2021 (Accenture - BHP account from June-August 2021)

Specialist Resource of Global Asset Services HR & Manila Office

•Demonstrate an overriding commitment to Health, Safety, Environment and Community (HSEC)

•Ensure alignment with and compliance to internal controls including Group Level Documents, agreements, systems, standards and procedures

•Develop supportive relationships with others in the team and demonstrate and promote operational discipline when executing day-to-day activities

•Contribute to maintaining a culture of innovation, learning and development and continuous improvement; a Step-Up culture

•Collaborates with Specialist Resourcing to identify skill and capability requirements for a job vacancy, such as to effectively identify potential candidates for the job.

•Screens candidates to assess suitability for current vacancies, creating a list of candidates for Recruitment Specialists for further review

•Accountable to make informed decisions during the screening process based on context of the business where the role is located, the job briefing and key factors of experience, capability and motivation which will make this candidate a suitable applicant to progress to next stage of the process

•Conducts phone screening and interview scheduling for bulk campaigns, be accountable to engage the candidates from all our global locations, understand motivation and fit as well as make decisions on inclusion in further screening and assessment.

•Supports and coach administrators & analysts in resolving issues in their day-to-day activity

•Provide training and upskilling both existing and new Resourcing Administrators

AlexanderMann Solutions RPO

July 3, 2017-September 14, 2018

Internal Talent Acquisition Recruiter (November-December 2017)

•Supported the Internal recruiting team for the seasonal volume hiring

•Conducted CBI in selecting candidates to fill various roles within the company

Origin Energy (July-December 2017)

Senior Recruitment Coordinator

•Worked on various recruitment administrative tasks, supporting Recruiters in Australia while observing set SLA

•Well versed in areas such as interview scheduling, job advert posting, candidate background/medical/police checks and processed candidate on-boarding

•Paper screening candidates and maintenance of ATS for multiple roles and supporting Recruitment Engagement calls with offshore Recruiters

•Producing Market Intelligence report fortnightly for HR staff in Origin AU

•Establishing and maintaining relationship with stakeholders, recruiters and candidates

Marsh & McLennan Companies (January 2018-September 2018)

Specialist Sourcer

•Pro-actively source candidates via different job portals, filling multiple requisitions for various Operating Companies within MMC while observing target SLA

•Handling Recruitment engagement calls and weekly catch-up calls with Hiring Managers and Talent Acquisition Consultants

•Maintenance of Taleo and Avature (ATS) – paper screening, phone screening, updating of status and sending updates to candidates on a daily basis ensuring exceptional candidate experience

•Sending reports to the business of updates regarding daily productivity and candidate funnel per operating company

•Researching about the industry and the recent trends in recruitment to provide market intelligence for both local and offshore Talent Acquisition Team

•Confident in speaking with all levels of seniority, strong communication skills and personable character

•Experienced in utilization of MS Office

Shell Business Operations

Recruitment Services Advisor-Account Manager

June 22, 2015-June 30, 2017

•Undertake the service and support of giving resolution to simple and complex queries, data transactions and end-to-end coordination activities with respect to Graduate Recruitment Operations escalated through the Tiered Service Delivery Model utilized by HR Services, while ensuring that workloads are managed effectively and that standards of customer service and performance meet stated KPI’s.

•Principal Accountabilities:

oCoordinates Graduate Recruitment applications: employment and internship, all types of interviews (e.g. campus, telephone, face to face) and final assessments

oLiaises with Graduate Interviewers and Graduate Assessors from different businesses, to secure schedules for interviews and final assessments.

oActs as a single point of contact for candidates, interviewers, assessors and proximate Recruitment staff

oAnticipates and mitigates potential issues that may arise throughout the application

oResponsible for all related data transactions and documentation

oAccountable for coordinating Coaching/Calibration sessions for new Graduate Interviewers and Graduate Assessors: pairs up with experienced interviewers/assessors and conducts briefing session

oUndertakes the resolution of cases escalated through the Tiered Model utilized by HR Services and escalate cases appropriately.

oProvides guidance and direction to Tier 1 teams globally. o Assurance and compliance with data privacy policies. o Excel in service excellence by applying beyond service excellence principles in every interaction with the candidate, Graduate Interviewer/Assessor (e.g. high quality of correspondence and advice, timely responses in line with defined

KPIs) o Initiate and/or simplify processes o Focal point for Interview process o Train new joiners

oPart of Learning Network

PSG Global Solutions

Internal Recruiter

August 18, 2014-June 2015

•Engaged in recruiting both active and passive candidates, through phone calls, emails and general relationship-building

•Responsible for utilizing job portals for candidate sourcing

•Responsible for conducting skill and competency-based assessments through remote screening and face-to-face interviews

•Responsible for endorsing qualified candidates for final interviews

•Responsible for preparing and explaining job offers to successful hires

•Maintaining multiple recruitment trackers

•Responsible for determining different recruitment trends to get new leads.

•Handling and training interns

Maersk Global Service Centres

HR Department-Recruitment

March 19, 2013-June 13, 2014

•Sourcing through Jobstreet, LinkedIn, Employee Referral System and MyHR (internal applicants)

•Applicant screening and selection through resume and phone

•Pre-employment Process and Job Offer

•Test Administrator

•Scheduling applicants for Assessment, Interviews and Job Offer

•Handling the whole process of Job Fairs and events sponsored by the company

Handling of the Employee Referral System (updating, sourcing, month end reports of the system)

•Sends monthly report regarding Market Intelligence.

•Assists in trainings in the company (Surveys, set-up, budgeting, Cash advances and Liquidation)

INTERNSHIP PROGRAM

Jobstreet.com Philippines HR Department

September-November 2012

(400 Hours)

•Tasked to do phone screening and face-to-face interview

•End-to-end recruitment process (Sourcing, Screening, Interviews, Background Check and Job Offer)

•Sourcing via resume search in JobStreet.com’s database (HRIS)

•Attended Training programs for newly hired employees and assisting in making and preparing the training materials and modules.

•Assigned to handle, organize and file pre-employment documents and employee 201 files.

•Organized events and activities for employee engagement: o Monthly Birthday Bash o Halloween Party o Christmas Party o 13th company anniversary o Bulletin Board and Event Posters

•Doing budget related activities such as Cash Advances and Liquidations.

•Encoding of key performance indicator.

•Tasked to train newly hired HR trainees with their duties and responsibilities.

Magsaysay Maritime Corporation

AIDA Cruises

July-September 2012

(273 Hours)

•Handling and batching of 201 files, certificates, and other employment and travel documents of crews.

•Encoding Performance Evaluations, Training evaluation forms and Certificates.

•Administrative and Clerical work: o Typing, scanning and printing documents o Organizing and filing contracts and documents

CERTIFICATES

•Lean Management - Credential ID: 2211625

•Six Sigma Foundations – LinkedIn Certification

•Excel Essential Training (Office 365) - LinkedIn Certification

•Event Management Fundamentals

•Event Management Master Class

REFERENCES

References are available upon request.

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