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Medical Assistant Customer Service

Location:
Kansas City, MO
Posted:
September 22, 2023

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Resume:

Lakiya Lewis

Raytown, MO *****

adzu9p@r.postjobfree.com

+1-816-***-****

Authorized to work in the US for any employer

Work Experience

Referral Coordinator

Encompass Medical Group - Kansas City, MO

October 2021 to Present

• Establish and maintain relationships with service providers

• Ensure referrals are addressed in a timely fashion in accordance with organizational processes

• Remind patients of scheduled appointments

Medical Assistant, Internal Medicine

North Kansas City Hospital - Kansas City, MO

March 2020 to October 2021

• Schedule patients

• Answer phone calls and return messages

• Refills requests

• Administer injections

• room patients

• obtain vitals and medical history

• answer/return phone calls from pts

• input info into Cerner system

• complete CLIA wave testings as needed

• perform phlebotomy

Medical Assistant Family Medicine

The University of Kansas Health System - Kansas City, KS September 2019 to March 2020

• Assessments involve checking a patient’s vital signs, urinalysis, assist with physical exams and other procedures. Obtain patient’s medical history. Vital signs include blood pressure, pulse, height and weight, breathing rate and temperature.

• Also obtain a medical history by asking patients questions about their medical conditions, medications and allergies.

• Record any findings into the patient charts and alerts the physician of the results Call Center Representative/Mail Clerk

Internal Revenue Service - Kansas City, MO

July 2017 to September 2019

IRS Contact Representatives work primarily with taxpayers and their representatives through telephone or face-to-face contact.

Education

Associate's degree in Healthcare Administration

Ultimate Medical Academy-Tampa

January 2019 to January 2022

Certified Medical Assistant

Concorde Career College-Grand Prairie - Kansas City, MO 2019

High School Diploma

Southwest Early College Campus - Kansas City, MO

2014

Skills

• Collections

• Customer service (1 year)

• Cpr

• Ekg

• Phlebotomy

• Medical terminology (1 year)

• Emr

• Office administration

• Charting

• Sterilization

• Cpr certified

• Excellent customer service skills

• Vital Signs

• Microsoft Word

• Injections (1 year)

• Patient Care (1 year)

• Epic (Less than 1 year)

• EHR

• Medical Records

• Venipuncture

• Guest Services (5 years)

• Medical Scheduling

• Computer Skills (5 years)

• Hospital Experience (1 year)

• Laboratory Experience

• eClinicalWorks

• Medical Office Experience

• Restaurant experience

Certifications and Licenses

Certified Clinical Medical Assistant (CCMA)

Nationally Registered Certified Medical Assistant (NRCMA) Registered Medical Assistant (RMA)

Certified Medical Assistant (CMA)

CPR Certification

CPR Certification

BLS Certification

Additional Information

SKILLS AND ABILITIES

• EMR

• Medical Procedures

• Medical Terminology

• Charting

• Obtain BP, pulse and respirations

• Phlebotomy

• Perform EKG

• Lab Collections

• Take proper height and weight

• Front Office Administration

• Sterilization

• Excellent Customer Service Skills

• Room Patients

• Assist with Medical Procedures

• CPR Certified



Contact this candidate