MACUSHLA I. KEMP-SANCHEZ

Stone Mountain, Georgia

770-***-****

adzu96@r.postjobfree.com

OBJECTIVE

Obtain a position in an organization where I can be utilized in maximizing my professional skills in a challenging environment to achieve quality production in enhancing corporate goals. EXPERIENCE SANCHEZ INTERNATIONAL TRUCKING

Fleet Admin./CSR

Handled call volume. Organized database of filing system manually and digitally of clients.

Facilitated the AP and AR. Organized and kept updates on trucks maintenance and repairs.

Island Gems Tumblers, Crafts & more, (Work @ Home) 09/2020– Present Independent Business Owner, Crafter & Designer Customer Service Created and designed tumblers, t shirts and accessories. Processed and completed orders, shipping, and deliveries. Via social media, marketed, managed, and promoted the overall day to day running of the business.

Arise Virtual, (Work @ Home) Lilburn, Georgia 12/2011 – 5/2020 Independent Business Owner, Customer Service/Tech Support Active listening skills to resolve customer issues, complaints, billing inquiries, activations, tech support and troubleshooting, processed orders and provisioning new devices. Resolve issues with one call resolution. Market, promote and offer alternative solutions where appropriate with the objective of retaining the customers business.

Internship 07/2018 – 9/2018 (240 Hrs.)

Immigration Law*Family law*Criminal Law

Prepared Pleadings for civil matters, prepared document packets for filings with Court and US Citizenship and Immigration Services, Updated EOIR docket weekly, Managed and maintained deadlines and Calendar, contact list and appointments. Directed and screened clients calls, and/or inquiries. Provided administrative support to the lawyers. Open and close files electronically and physically. Filed Cases/documents in person with the Court. Sun Cruz Casino Jacksonville, Florida ` 5/2003 – 12/2011 Reservations Manager*Transportation & Group Sales Coordinator Preparation of monthly and weekly reports, ordering of materials, and scheduling of meetings and appointments. Staffing hiring, terminations, recommendations for disciplinary actions, reviewed time sheets, time off requests, evaluations, resolve employee issues and complaints. Managed and supervised staff, prioritizing & assigning workload, oversee and maintained Sales territory and distribution adherence. Operated 10-line phone system and used Microsoft Word and Excel in document preparation. Responsible for $700 petty cash account for Reservation’s office. Radisson on Lucayan Beach Freeport, Bahamas 01/1994 – 3/2003 Reservations Agent

SOS Security Freeport, Bahamas 07/1991 – 3/2003

Office Manager/Personal Assistant/Secretary

EDUCATION

Gwinnett College Lilburn, Georgia

Associate of Science Degree in Paralegal Studies 2019 Honors: President’s List - 6 (4.0 or higher GPA) Dean’s List - 2(3.6 GPA) Coursework: Externship 240hrs.

Legal Studies General Business

Intro to Law Tort Law College English

Legal Research/Writing Real Estate Law Composition Civil Litigation Constitutional Law Business Math

Will, Trusts and Estates Contract Law Public Speaking Investigation/Interviewing Debit/Credit Professional Development Civil Procedure Criminal Law Microsoft Office 2013 Family Law

Intro to Business

Accounting one & two

Personal Finance

Keyboarding I-II

College Algebra

REFERENCES

Available upon request.

Contact this candidate