Customer Service Representative
Resume:
YVONNE
WEDDEL
Yweddel* @yahoo.com
San Antonio, TX 78237
SKILLS
Detail oriented
Information Updates
Consultative Sales Techniques
Customer Excellence
Prepare Reports
Creative Solutions
Client Engagement
Inventory Control
Customer Accounts Management
Escalations management
Proficient
EDUCATION
Palo Alto College
San Antonio, TX 08/2007
Certificate : Customer Service
John F Kennedy High School
San Antonio, TX 06/1986
Diploma: Vocational-Technical
Education
PROFESSIONAL SUMMARY
Detai-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
WEBSITES, PORTFOLIOS, PROFILEs
https://www.linkedin.com/in/yvonne-weddel-600833234 WORK HISTORY
Haven For Hope -Court Yard Navigator Client Representative 09/2022 - 03/2023
" Resolved client inquiries that required research and interactions. Logged and responded to client inquiries to improve service processes.
Prepared renewals and client information presentations and assisted in preparing RFP responses.
Certified in CPR
Appleone Temporary Agency-Texas Benefits Customer Service Representative
San Antonio, TX 01/2022 -09/2022
Remote position
Followed rules and regulations for Hippa policy
Answered incoming and also outgoing calls within a certain time requirement.
Documented customer interactions and transactions for accurate, up to-date records.
Resolved customer complaints, and escalating complex issues Advised customers on required information
FedEx- Package Handler
San Antonio, TX 06/2021 -04/2022
Followed safety regulations to maintain safe work environment. Removed jams and unblocked conveyor system to maintain flow of goods.
" Proved successful working within tight deadlines and a fast-paced environment.
Used hand-held scanners and physical logs to accurately track item movements.
Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Assembled, sealed, and loaded packages into correct trucks. Followed verbal and written instructions to properly move and ship products.
" Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Maintained accurate records of incoming and outgoing packages and HEB Grocery Store -Customer Service Perishable Representative San Antonio, TX 11/2017- 09/2020
Handled customer inquiries and suggestions courteously and professionally
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Utilized customer service software to manage interactions and track customer satisfaction
Girling Home Health- Healthcare Assistant
San Antonio, TX 02/2001 -05/2017
Assisted with patient hygiene, physical comfort, eating, and drinking. and mobility while observing and reporting specific changes Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
Maintained clean environment with due consideration to health and safety issues and infection control policy.
Lifted patients using appropriate equipment in accordance with moving and handling policy.
Supported healthcare tearns with basic physical assessments and diagnostic procedures
Administered prescribed medications and monitored patient reactions to address contraindications.
USAA- Insurance Sales Agent
San Antonio, TX " 05/1998 - 01/2001
" Generated quotes and proposals for clients to match individual needs. Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
Followed up prompty with interested clients to close sales. Provided comprehensive product knowledge and guidance to help clients on product selection.
Registered customer information on database to enable tracking history and maintain accurate records.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. LANGUAGES
English
Native or Bilingual
Spanish
Native or Bilingual
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