Flat # G***, Bldg. **,

Shorooq Apartments,

Mirdiff, Dubai, U.A.E.

P.O. Box 31500.

Mob: +971*********

+971*********

E-mail: adzu86@r.postjobfree.com

Shafquat Nazir

Experienced Healthcare Executive with success in leading complex multi-site international healthcare organizations to budget surplus, whilst providing highest quality service delivery and maximizing resource utilization with full P&L responsibility. Skilled in Strategic planning, Financial Management, Operational Management, Revenue Enhancement, Business Development, Cost Optimization, Healthcare Consulting, Budgeting, Operations Management, Facilities Commissioning, JCIA & ISO Accreditation and Quality Management. Work

Experience

April’20 – Till date Medcare Hospitals & Medical Centres Dubai, UAE Medcare, a premium healthcare network that operates out of the United Arab Emirates, is a venture of Aster DM Healthcare, a global healthcare group with 317 medical establishments across 9 countries, including the GCC, India and Africa. Committed to providing high quality, personalized medical care to every patient, Medcare lives by its simple promise: We’ll Treat You Well. The Medcare network comprises of 4 multispecialty hospitals, 4 specialty centres, 9 medical centres, and over 350 highly qualified doctors. Medcare is a part of the Aster DM Healthcare Group, which serves over 10 million patients a year through a network of hospitals, clinics and pharmacies in the Middle East, India and the Philippines General Manager (COO) - Medcare Hospital Al Safa.

- Medcare Orthopedics and Spine Hospital.

- Medcare Rehabilitation and Physio Centre.

- Medcare Dr. Saeed Al Shaikh Gastro & Obesity center.

- Wellth by Medcare.

Currently managing 5 (five) business units for Medcare Hospitals & Medical Centres in Dubai with over 105 beds combined in Safa/Jumeirah in Dubai. All of the units have received the prestigious Dubai Quality Appreciation Award (2021), ISO 10002 – Customer satisfaction certification (2022), MECHF Award (2022) for infection control and the hospital also received the Joint Commission International Accreditation – 7th Edition (2022). Key Responsibilities:

• Responsibilities include setting up goals & strategies to achieve Yearly Revenue & EBITDA Budgets.

• Directing and managing overall functions of the hospital but not limited to Patient Administration Function, RCM, HR, Marketing & Business Development, Support services, Medical Records, Accounts Receivables & Payables, Consumable stores, Enabling and Support functions.

• Overall Governance and Risk Management for the hospitals

• Manage Business performance including reporting to the Board.

• Overall business growth though vertical & horizontal expansion June'06 – April 2020 Mediclinic Middle East Dubai, U.A.E. Mediclinic Middle East is Dubai’s largest private healthcare group. It is wholly owned by Mediclinic International, one of the 10 largest listed private hospital groups in the world. Mediclinic International manages 52 hospitals in Southern Africa, 10 facilities in the UAE and owns Hirslanden AG, the leading private hospital group in Switzerland, with 14 hospitals. Mediclinic Middle East is a subsidiary of Mediclinic International. Mediclinic Middle East was formerly known as EHL Management Services, a leading healthcare group in U.A.E. The company is joint venture between Varkey Group (owner of GEMS educational society, U.A.E.), Medi-clinic (a leading healthcare group from South Africa) and G.E. Healthcare ltd. The company has presence across U.A.E. through various hospitals & polyclinics. Administration Manger – Mediclinic Welcare Hospital. Mediclinic Welcare Hospital is founded in 1998, a modern, multi-specialty 121 bed medical facility providing attentive, cost- effective, quality care of an international standard. Mediclinic Welcare Hospital was the first private Hospital in Dubai to receive the prestigious Dubai Quality Appreciation Award and the ISO 9001:2000 certification. The hospital also received the Joint Commission International Accreditation, which is the most widely accepted hospital accreditation award. Key Responsibilities:

• Responsible for setting up Performance Targets, Yearly Revenue Budgets and Manpower Planning.

• Managing EBITDA, CAPEX & OPEX and Administration Overheads.

• Directing and managing the total Patient Administration Function including Front Office, Insurance Department, Case Management, Patients billing, Support services, Medical Records, Accounts Receivables & Payables and Consumable stores.

• New employees are recruited and selected in line with guidelines set. Personnel utilization is in line with their qualifications and competence as per company policy and legislation.

• Performance Management focuses on continuous improvement of systems and processes; with special emphasis on client satisfaction Short- and long-term succession plans are in place. Process/functional performance outcomes are measured against standards and corrective action is taken where necessary.

• Insurance authorizations are monitored to ensure it is done accurately and in time. Disallowance is monitored and reported as per standards.

• Collection budgets for both credit and cash bills are continuously monitored and managed.

• Debtors’ days are continuously monitored and managed.

• Credit management reports (e.g. Audit Trail, miscellaneous reports) are analyzed according to set guidelines. Continuous daily, weekly and monthly controls are implemented according to procedure.

• Financial analysis is done on tariffs, refunds, bill cancellation, patient entitlements, under-recoveries and cost estimates issued. Daily sales report and its associated trends is analyzed and monitored on continuous basis bringing important variations to the attention of the Hospital Director.

• Risks are identified and controls are implemented.

• Individual doctor performance (revenue and stats growth) is monitored and discussed along with Medical Director periodically.

Clinic Manger – Mediclinic Ibn Battuta.

Mediclinic Ibn Battuta (Formerly known as Welcare Clinic Ibn Battuta) is an ultra-modern, fully equipped Multi-Specialty Daycare Centre conveniently located in Ibn Battuta Mall. Key Responsibilities:

• Responsible for setting up Performance Targets, Yearly Budgets and Manpower Planning. Directing and managing the total Patient Administration Function including Front Office, Insurance Department, Patients billing, Medical Records, and Accounts Receivables & Payables.

• New employees are recruited and selected in line with guidelines set. Personnel utilization is in line with their qualifications and competence as per company policy and legislation. Performance Management focuses on continuous improvement of systems and processes; with special emphasis on client satisfaction Short- and long-term succession plans are in place.

• Process / functional performance outcomes are measured against standards and corrective action is taken where necessary.

• Insurance authorizations are monitored to ensure it is done accurately and in time. Disallowance is monitored and reported as per standards. Collection budgets for both credit and cash bills are continuously monitored and managed. Debtors’ days are continuously monitored and managed.

• Risks are identified and controls are implemented. Accomplishment:

• Successfully commissioned Mediclinic Ibn Battuta, a new project for then EHL Management Services and steered it as a profit center (reached Break Even Point) within six month. This is a record within the group.

• Achieved targets financial targets consistently and demonstrated sustained growth.

• Upgrade of Mediclinic Ibn Battuta to Day Surgery Centre (Level -II) as per DHA regulations in Nov. 2012

• Commissioning of “Emergency Unit” in Nov. 2012

• Commissioning of “In house Pharmacy” in Mar. 2013

• JCIA in June 2013.

Coordinator – Finance & Insurance - Mediclinic Al Qusais Established in July 2007, Mediclinic Qusais (formerly known as Welcare Clinic Al Qusais) is a modern, multi-specialty family clinic catering to the primary healthcare needs of people in Al Qusais, Al Nahda, Al Khawaneej, Al Awir and beyond. Key Responsibilities:

• Coordinator – Finance & Insurance at Mediclinic Al Qusais is single point of contact for all insurance companies and is responsible for preparing MIS for Senior Management Meetings. My role as a Coordinator – Finance & Insurance required me to maintain liaison with all insurance companies for taking approvals for patients treatment and check the invoices and follow for the payments from the Insurance companies, timely reconciliations with insurance companies, in addition to this my role includes to prepare MIS which needs me to reporting to the Clinic Manager.

• Responsible for activities of finance including cash management, financial and budgetary analysis, costing, inventory control, billing, accounts receivable and payables.

• Ensure production of the monthly and yearly financial reports.

• Assist departmental staff in identifying cost issues, managing budgets and improving performance from all resources.

• Preparing cost estimates for various out-patient treatments and pre-approvals.

• Contacting Insurance companies for verbal approval for necessary cases.

• Analyze the input documents requirements for insurance approvals and invoices to be submitted to the insurance companies.

• Supervise the revenue and resources involved across various functions in order to maintain adherence to the company's requirements.

• Be responsible for the timely delivery of various management reports and revenue collection, for which I am required to help schedule resources and manage internal processes involved.

• Ensure updates to processes / policies are maintained and properly communicated. Oct.'05 – May' 06 HDFC Bank Srinagar, Jammu & Kashmir, India HDFC Bank is a leading private bank in India. Bank has more than two hundred branches across India. And was awarded as fastest growing private sector bank in India in 2005-06. Relationship Officer

Key Responsibilities:

Relationship Officers are a single point of check point for sales related procedures at HDFC and are involved in the streamlining of processes across the full cycle. My role as a Relationship Officer requires me to manage full sales team on behalf of our Relationship Manager which needs me to:

• Analyze the input documents requirements, the technical feasibility and time implication.

• Supervise resources involved across various functions and specific teams in order to maintain adherence to the company's requirements.

• Be responsible for the timely delivery and adherence to the highest level of quality (quality assurance) to the target segment.

• Ensure updates to processes / policies are maintained and properly communicated.

• Training and mentoring new members of the Team.

Accomplishment:

• Expanded sales team from 5 to 14 representatives.

• Doubled division revenues for target segment & expanded territorial sales by 150%.

• Expanded sales to include mass-market accounts.

• Developed Excellence in Sales training course.

• Received company’s sales award three months in a row. Education 2003-2005 Kashmir University Jammu &Kashmir, India

• Masters in Business Administration (MBA)

Majors – Marketing.

Minors – Finance.

Training & Project:

Feb.'05 – April'05 OMAXE Constructions Ltd Delhi, India OMAXE Constructions Ltd is a leading real estate developer in north India, especially in Delhi, NCR (National Capital Region), Haryana and Rajasthan. The company is ISO 9001-2000 certified and has got DNV Certification B.V. THE NETHERLANDS. The company has been awarded some prestigious awards for its excellence in construction quality – "The Svedala", "Udyog Ratna", "Pride of the Country", "Arya Vaidaya Sala" and "Industrial Award". The company has successfully executed more than 150 projects in past eighteen years.

Management Trainee

Project details: The project was carried out in partial fulfillment of the requirements of the Masters in Business Administration.

Project Title: "Acceptability of theme based residential projects in Gurgaon, Delhi and NCR". Project guide: Mr. Kunal Benerji – Sr. Vice President-Marketing & Sales, Omaxe Constructions Ltd. Project description: The project was carried out to evaluate the acceptability and potential of thematic concept in residential housing projects, In order to find out whether such projects are feasible for the company in the market, with respect to its acceptance as a innovator by the customers, a marketing research was undertaken to assess the awareness of customers about the company and to find out customer feed back about such projects.

The project was highly appreciated by the company and was also published in a leading real estate magazine, Retailers' june'05 issue.

1999-2002 Jammu University Jammu &Kashmir, India

• Bachelor of Commerce (B.Com.).

Interests Driving, Cricket & Photography.

Strengths

Personal

details

• Energetic, self-starter with excellent analytical, organizational and creative skills.

• Result-oriented, hard working, and aggressive in pursuits to achieve targets.

• Excellent written and verbal communication skills with strong ability to lead team effectively.

• Ability to motivate and work effectively with people from other cultures and all walks of life. Permanent address: Srinagar,

Jammu & Kashmir, India.

D. O. B. : 14.04.1982.

Nationality : Indian.

References

References will be furnished upon request.

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