Customer Service Medical Assistant
Resume:
Aliyah King
Contact information
************@*****.***
Southaven Ms, 38671
SKILLS
Detail-oriented professional with 7+ years of experience and proven knowledge of customer satisfaction, customer service, and multi-site call center management. I am aiming to leverage my skills to successfully fill your company's Customer Service Representative role. ADDITIONAL SKILLS
Problem-Solving Skills, Communication Skills, Critical Thinking Skills, Interpersonal Skills, Leadership Skills
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Education
Concorde Career College
Respiratory Therapy
January 2021 - May 2022
Methodist South (Intern)
Administered artificial
respiration, external cardiac
massage, and cardiopulmonary
resuscitation during emergency
cases.
Helps patient accomplish
treatment plan and supports life
by administering inhalants,
operating mechanical
ventilators, therapeutic gas
administration apparatus,
environmental control systems
and aerosol generators.
Maintains patient confidence
and protects hospital operations
by keeping information
confidential.
Protects patients and
employees by adhering to
infection control policies and
protocols and maintaining a
clean work environment.
Superior Care Medical Academy
Medical Assistant
Certified Medical Assistatnt
NHA
References upon request
Experience
Customer Service Manager Representative
Walmart Nov 2015 - Jul 2017
• Worked cross-functionally with sales staff to rectify customer service issues or address specific requests.
• Contributed to customer service information and recommendations, driving strategic plans and reviews.
• Followed up with customers to drive satisfaction and gain service feedback.
• Prepared and maintained work schedules to meet business volume and minimize customer inconvenience.
TAX PREPARER
Turbo Tax Jan 2017 - Nov 2019
• Calculated form preparation fees according to return complexity and processing time required.
• Furnished taxpayers with sufficient information and advice to ensure correct tax form completion.
• Prepared and assisted in preparing simple to complex tax returns for individuals and small businesses.
• Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Laquinta Inn 2021-2023 Front Desk Associate
● Greet all guest and assist with check in and check out date.
● Maintain a positive attitude and friendly demeanor.
● Reserve reservations
● Answer and forward phone calls
● Manage guest bookings and reservations
Medical Assistant 2022-2023
● Collecting medical records.
● Giving patients treatment instructions.
● Patient preparation for examinations.
● Being of assistance to the doctor during examinations.
● Preparing laboratory specimens and collecting them.
● Executing basic lab tests.
● Finger sticks
Memphis Primary Clinic 2022-2023
● Office manager assistant
● Perform all task of an office manager
● Triage, Ekgs, Pfts
● Check ins/out/reschuleing
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