Scrum Master Team Members

Mitali Lad

Email id: adzu6n@r.postjobfree.com

Phone: 201-***-****

Career Highlight:

Self-motivated and results-driven Scrum Master with 10 years of experience in Agile methodologies. Proficient in guiding cross-functional teams to deliver complex products with high customer centricity. Adapt at fostering a culture of continuous improvement and empowering teams to achieve their highest potential.

Excellent communication and leadership skills with a strong focus on customer satisfaction.

Knowledgeable and experienced in implementing various Agile frameworks such as Scrum, Kanban, Scaled Agile (SAFe), Spotify and LeSS.

Agile Leadership: Lead multiple cross-functional scrum teams, fostering an agile mindset and promoting the adoption of Scrum practices to drive efficient project delivery.

Scrum Facilitation: Facilitate daily stand-up meetings, sprint planning, sprint review, and retrospective sessions, ensuring effective communication, collaboration, and progress tracking among team members.

Process Improvement: Identified bottlenecks and implemented process improvements to enhance team productivity, such as implementing visual management tools, reducing cycle time, and optimizing workflow.

Stakeholder Engagement: Acted as a liaison between the development team and stakeholders, managed expectations, gathered requirements, and ensured alignment with project goals and deliverables.

Coaching and Mentoring: Provide guidance and coaching to team members on Scrum principles and practices, fostering a self-organizing and empowered team culture that encourages continuous improvement.

Conflict Resolution: Proactively address conflicts and impediments within the team, facilitate open discussions, encourage collaboration, and drive consensus to ensure the smooth progress of projects.

Work Management: Define Definition of Done (DoD), Definition of Ready (DoR) and working agreements on Team and Agile Release Train (ART) level.

Engineering Practice: In depth knowledge of best XP Engineering practices like Test Driven Development (TDD), Behavioural Driven Development (BDD), and pair programming

Scaling Agile Practices: Facilitate successful PI planning sessions, ensuring alignment across Agile Release Train (ART), Stakeholders, Leadership and product management. Create and manage PI planning artifacts, such as the feature backlog, release plans, and PI Objectives.

Certification:

Certified Scrum master (CSM), Certified SAFe Scrum Master (SSM), Certified SAFe Product Owner/ Product Manager (POPM)

Tools:

JIRA Align, Azure DevOps (ADO), JIRA, Confluence, Rally, VersionOne, Monday, Trello

Microsoft Project Plan, Teams, Planner, Word, PowerPoint, Excel

Professional Experience:

Silicon Valley Bank (SVB) April 2020 – Current

Sr. Scrum Master

Proficiently orchestrate Agile methodologies and Scrum ceremonies to ensure seamless collaboration and efficient delivery of credit card and banking projects.

Coach and train Agile teams on Agile best practices tailored to the team's needs and build the understanding and engagement for successful Agile transformation.

Train, mentor, and support cross-functional Scrum and Kanban teams to help them implement agile values, principles, and XP Engineering practices.

Determine and manage tasks, issues, risks, and action items. Planning and organizing demos and product/system testing

Actively assist teams in PI planning activities, Inspect and Adapt workshop and represent teams on program level during scrum of scrum (SoS)

Facilitate scrum events- Sprint Planning, Sprint Refinement, Daily Standup, Sprint Review and Spring Retrospective and decision-making processes.

Monitor progress and performance by using various KPIs and metrics such as velocity, burn down, burn up, defect trends, and feature delivery to help teams become more effective and self-organizing.

Co-ordinate the information gathering and reporting process, reviewing trends and comparing to expectations. Identify relationships and linkages, anticipate issues and identified root causes of pressing issues.

Ensure the proper use of collaborative processes and remove impediments, and coach the scrum teams on removing impediments.

Track project processes, deliverables, and financials and prepare and present status reports to stakeholders.

Build OKRs for teams to ensure organizational level commitments are being implemented.

Coordinate sprints, retrospective meetings, and daily stand-ups and facilitate internal communication and effective collaboration.

Help build a productive environment where team members take ownership of the product, while building safe environment

Manage internal and third parties/vendors for the flawless execution of PI objectives.

Remove internal impediments and escalate impediments outside of the team's control.

Provide thought leadership and constructive feedback as a SME to team members to help drive Agile maturity, knowledge and effective communication.

Partner with your Product Owner manage and prioritize work through the backlog and manage other scrum artifacts.

Review and manage backlog items to ensure the latest work status is captured and updated as appropriate.

Use JIRA to manage team progress on daily bases, for long term planning, defining product roadmaps, and to manage any dependencies across the organization.

UBS (Wealth Management) September 2017 – April 2020

Sr. Scrum Master

Drove Scrum and Kanban team members to anticipate and resolve potential blockers (e.g., resource constraints that prevent the Squad from doing its best work)

Ensured that Squads and Tribes are interacting with dependent stakeholders effectively (e.g., with Senior Leadership, Tribe Leads and Product Owners)

Resolved conflicts and issues preventing the scrum team from delivering increments of work meeting the DoD (Definition of Done)

Maintained and updated squad process metrics and artifacts to ensure accurate and transparent communications to Product Owner and other stakeholders.

Created burn-down charts to measure squad output over time and track Squad output through dashboards and other reporting systems.

Identified continuous improvement opportunities and best practices to progress the work of the squad.

Engaged and partnered with Agile Coaches to help identify and deliver against training needs to support Agile practices.

Observed and engaged with individual Squad members to identify opportunities to improve Agile performance and effectiveness.

Trained and facilitated brown bag sessions for senior leadership to build shared understanding of Agile Ways of Working

Being primary person responsible for facilitating and leading the running of an Agile ceremonies such as sprint planning, stand ups, retrospectives and other Agile ceremonies across multiple Squads.

Kept informed on business data and implement solutions for technological and process improvements within the context of overall business processes.

Baylor College of Medicine May 2014 – September 2017

Scrum Master

Identified opportunities for continuous improvement and work across teams to achieve the state of self-organizing and high performing.

Developed a network to support and add value to client engagements including company, clients and external professional networks.

Established and maintained scrum accountabilities, events and artifacts for the New Product development, utilizing best agile practices.

Served and steered the Product teams that are both technology and business related, using appropriate company standards and processes.

Uphold the process, while protecting the team from over-committing or complacency

Removed impediments and coach the scrum team on removing impediments themselves.

Provided expertise to projects and business groups in matters relating to Agile best practice, process, procedures and management of the PBIs (Product Backlog Item) and resources.

Provided training to staff to improve their knowledge, capabilities, through direct communication as well as participation in training efforts, course specification, training delivery.

USAA Financial Services June 2013 – May 2014

Project Coordinator

Successfully managed and coordinated projects from initiation to closure, ensuring project objectives were achieved within scope, budget, and timeline

Developed comprehensive project plans, schedules, and budgets, utilizing project management tools to track progress and milestones.

Facilitated effective communication between team members, clients, and stakeholders through regular meetings, status updates, and progress reports.

Supported project managers in resource allocation, task assignments, and performance monitoring to ensure efficient project execution.

Education-

Veer Narmad South Gujarat University

Bachelor’s of Science- Computer Application

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