Daniel Dwight R. Lagonera

** ****** ***** ********* ****** City 1106 095********/097******** adzu5t@r.postjobfree.com

Objective:

To pursue a career wherein I can be an asset and use my skills in continuing to the success of the company at the same time be able to achieve both professional and financial stability.

Education:

• Dr. Carlos Lanting College, Quezon city, Tandang sora

• Bachelor of Science in Nursing April 10, 2010

• Marinduque Victorians College, Buenavista, Marinduque March 25, 2004

• Baesa Adventist Elementary School, Caloocan city, Baesa March 19, 2000

Job Experience:

Professional Medical Sales Representative

Pharmastar International Trading Corporation

Lot 10 Blk 1 #8 Felipe Pike St. Green Valley Subdivision

Bagong ilog Pasig city

September 19, 2022 – Up to Present

Claims Processor

UST Global Inc.

6th Flr., Bldg. B 8 Park Avenue, McKinley Hill, The Fort, Taguig City

October 11, 2021 – February 28, 2022

Duties and Responsibilities:

●A Voice Associate should under very minimal guidance be able to take customer support calls effectively and efficiently following the SOPs to complete the process and endeavor to resolve the issue or escalate to a more knowledgeable person to resolve, in alignment with SLAs.

●A Data Associate should under very minimal guidance effectively and efficiently process the transactions assigned in a timely manner and ensure that quality of output and accuracy of information is maintained, in alignment with SLAs

●Handle and manage higher complexity tasks

●Analyze processes and come up with ideas to automate them to increase operational efficiency

●Proficient in the process and assist other team members who are new to the process to ensure quick readiness of the team.

●Be aware of client’s processor product updates and ensure 100% compliance towards the same.

●[Voice]: Customer calls, responses and any updates or edits to workflow based on after call work should be performed as per directions.

●[Data]: Analyze information, enter and verify data, following the SOP to ensure completion of the task.

Customer Service Representative

Optum

UPA Technohub Commonwealth QC

July 31, 2019 – January 27, 2020

Duties and Responsibilities:

●Respond to members' inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns on their benefits, eligibility and claims.

●Guide and educate the members about the fundamentals and benefits of consumer- driven health care topics to help manage their health and well-being. To do this, you will provide guidance in selecting the best benefit plan options and choosing a quality care provider.

●Provide member’s real time resolutions or through comprehensive and timely follow-up with the member.

Technical Support Representative

VXI

Panorama 1 Munoz Quezon City

March 8, 2018 - February 19, 2019

Duties and Responsibilities:

●Provide technical assistance and answers to users questions

●Assisting users by troubleshooting problems with computer hardware or software.

●Identifying hardware and software solutions.

●Troubleshooting technical issues.

●Diagnosing and repairing faults.

●Resolving network issues.

●Installing and configuring hardware and software.

●Speaking to customers to quickly get to the root of their problem.

●Upselling our products

●Troubleshooting internet issues, landline, home security and cable channel issues

Customer Care Specialist

Concentrix

UPA Technohub Commonwealth QC

January 29, 2016 – April 21, 2017

Duties and Responsibilities:

●Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system

●Educates providers on our self-service options;

●Assists providers with credentialing and recredentialing issues

●Handles extensive file review requests.

●Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals

●Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible

Customer Service Representative

Teletech

UPA Technohub Commonwealth QC

November 22, 2012 – August 8, 2015

Duties and Responsibilities:

●Check on the status of customer accounts and track checks and payments

●Review and explain account charges

●Assist banking customers who are victims of fraud, theft or identity theft

●Assist customers with replacing lost or stolen credit or debit cards

●Assist with address changes

Skills

Adept in use of MS office particularly Excel, Word, PowerPoint and ideally access or similar database to basic level, internet and email.

Contact this candidate