Customer Service Representative

WILLINE RICHBURG

*** ************* *** *********, ** 21212 410-***-**** (Home)

PROFILE

Detail oriented, flexible and accurate individual, accustomed to a fast-paced, high volume transactions environment, accomplishment of tasks within or prior to set deadlines. Strengths include the following:

Auditing / Reconciliation of records.

Good mathematical skill, precision record-keeping.

Data input of records.

Teamwork.

Interdepartmental cooperation.

Interpersonal skills.

Problem solving.

PC applications (Window, Excel)

PROFESSIONAL EXPERIENCE

Super Fresh, Timonium, MD 11/2006 to Present

Cashier

Assisting customers with purchases.

Lanier Worldwide, Owings Mills, MD 9/2001 to 3/2007

Customer Service Operator

Processing time sensitive outgoing charge-back documents. Utilization and maintenance of mail processing machine.

PDP Services, Hunt Valley, MD 7/1999 to 6/2001

Customer Service Representative

Tracks insurance for leased vehicles, utilizing Windows to access computerized files on automobile insurance.

Macy's, White Marsh, MD 5/98 to 2/99

Sales Associate

Cashier. Reconciled cash drawer at end of shift. Assisted customers with purchase choices.

Target, White Marsh, MD 9/97 to 5/98

Cashier / Customer Service

See Macy's above.

Baltimore Gas & Electric, Baltimore, MD 1971 to 1997

Unit Support Clerk (1984 to 1997)

Maintained history of transactions involving transformers, including tracking locations in warehouses, services centers or where installed. Checked data against other records to verify accuracy. Resolved errors in transformer location information. Utilized Windows to update records in LAN and mainframe systems. Provided support to others in department as needed.

Selected Accomplishments:

Identified problems, developed and recommended solutions to improve job-related processes.

Consistently met weekly deadlines for completing assigned work.

Developed data in Excel to identify tax districts associated with each quarter square mile in service center.

Data Clerk (1981 to 1984)

Maintained records of customer accounts using manual system. Handled high volume of calls from customer service representatives regarding problems with billing and resolved questions involving billing and disconnecting service.

File Clerk (1977 to 1981)

Keypunch Operator (1971 to 1977)

MILITARY

U.S. Naval Reserves, Baltimore, MD 1979 to 1989

EDUCATION

Continuing Education Courses:

Customer Service Training – Community College of Baltimore (2/99 to 5/99)

Microsoft Office – 2003 (Baltimore County Community College)

Paul Laurence Dunbar High School, Baltimore, MD

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