Customer Service, Time management, and Efficiency

Darlene Iriarte

301-***-**** *******.*******@******.*** Silver Spring, MD.

EDUCATION:

Bachelor's in business administration, Loyola Maryland University, Baltimore, MD Estimated Graduation: May 2027

High School Diploma, Albert Einstein High School, Kensington, MD Graduated June 2023 Academic Academy: Teacher Academy of Maryland

• 3.34 GPA

• 95 SSL Hours

• Human Growth

Development Course

• Teaching as Profession

Course

• Fundamentals of

Curriculum Development

• Honors Precalculus

• AP Government

• AP Language &

• Microeconomic Principles

Composition

• Most Improved Award, Varsity

Tennis, 2021-2022

• Most Improved Award, Varsity

Tennis, 2022-2023

• Certificate of Engagement

PROFESSIONAL WORK & LEADERSHIP EXPERIENCE:

Student Aid, Albert Einstein High School – Kensington, MD 2022 - 2023

• Assisted my Intro to Stats teacher during her third-period Geometry class.

• Organization skills

• Time management.

• Interpersonal skills

• Leadership opportunities

Media Manager for TAM, Albert Einstein High School – Kensington, MD 2022 – 2023

•

Student Server (Barista), Starbucks – Baltimore, MD January 2024 - Barista, Starbucks – Silver Spring, MD July

2022 – August 2023

• Built relationships with customers, increasing my customer service skills.

• Learning about coffee culture, and how to prepare drinks.

• Memorized standard recipe for each beverage, including holiday specials.

• Handling money when working on the register.

• Maintaining the bar and clean store

Crew Member, Tropical Smoothie Cafe – Silver Spring, MD November 2021

– June 2022

• We are delivering efficient and excellent customer service.

• Trained new members, and supervised shifts.

• Replenished store and items.

• Memorizing recipes and menu items, including holiday specials.

• Handled money on the register, and assisted customers in getting refunds. Cashier/Customer Service, Kobe Japan Hibachi & Sushi – Silver Spring, MD August 2021 – November 2021

• Managed time for customers and prepared dishes.

• Multitasked customer service via telephone, in-person, and online.

• Cooked and cleaned in food area during rush hours.

• Restocked items and replenished the restaurant during spare time.

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