Nahi Ali Awad

Date of Birth: August **th ****,

Nationality: Lebanese

Marital status: Single

Home Address:

Sakhra Building, Lebanese University Street,

Tel: +961-*-******

Mobile: +961-*-******

Mailing Address: adzu2j@r.postjobfree.com

Professional Experience:

●Phoenicia Hotel & Residences, Beirut - Lebanon:

- October 2008 till Present:

–From October 2008 till March 2013: Housekeeping Supervisor

–From March 2014 till 2020 : Housekeeping Senior Supervisor

–Teaching in cis college institute From 2018 until present.

●Responsible of the distribution of the housekeeping agents during the AM shift and the PM shift.

●In charge of a building of 195 rooms.

●Responsible of the cleanliness of the rooms floors in the hotel.

●Follow up after housekeeping agents and checking rooms.

●Follow up on the maintenance of the floors and the rooms.

●Follow up on the status of the vacant and occupied rooms

●Updating the status of the rooms on the Opera system on the computer.

●Maintain knowledge of all hotel services and features.

●Maintain complete knowledge and comply with all hotel and departmental policies and procedures.

●Maintain a current manual on all-departmental forms and form letters with instructions.

●Prepare the linen inventory.

●Supervise outside contractors to ensure the quality standard of service.

●Directs the work assignment of supervisory and non-supervisory personnel.

●Works closely with the engineering department, the front office department and the laundry department and maintain open channels of communication.

●Assists in identifying training needs and developing and implementing training sessions.

●Inspects guest and public areas on a regular basis.

●Helps monitoring and controlling housekeeping tasks, such as lost and found, security, emergency and environmental procedures, that helps maintaining the health and security of personnel and guest.

●Informing the Front Office department of any discrepancy between the status of the rooms on the Opera system and on the floor.

●Taking care of guests’ complaints about the housekeeping issues and solving it.

●Making sure that the standards of the hotel are well implemented and followed.

●Monitors housekeeping personnel to ensure that all rooms receive proper attention

●Recruits the right elements for the department operation

●Works on placing the Standards of Operation for the department

●Works on setting proper filing for all the department information (Personnel, inventories, daily operation follow up...

●Safir Hotel, Beirut, Lebanon.

–June 2004 till July 2004: Internship in Housekeeping

●Royal Plaza, Beirut Lebanon

-March 2003 till April 2003: Internship in Kitchen

●Phoenicia Hotel & Residence, Beirut Lebanon.

-March 2013 till April 2013: Internal Cross Training in Front Office

Educational Background:

American University of Culture & Education (AUCE), Lebanon: Masters in Business Administration (2011-2013)

Islamic University Of Lebanon, Lebanon: BA in Hotel Management (2005 - 2009).

CIS College, Ghoubairy, Lebanon: BT3 in Food Production (2004-2005).

Lebanese Brothers School, Hadath, Lebanon: Lebanese Brevet (2001-2002).

Key of Success

Integrity Ethics, Leadership, Team work, Training, Communication, Continuous improvement

Trainings

Achieving leading others program

Craft Training Certificate

Management Training Development

Service Leadership

Presentation Skills

Communication Skills

Customer Services Training

Team Focus Training

Coaching and Counseling Skills

Hotel Etiquette

Telephone Etiquette

Advance Leadership Development Program 1

Languages

Arabic and English: Read, Written and Spoken Fluently.

Professional Skills:

●Microsoft Office (Word, Excel, PowerPoint)

●Fidelio System

●Opera System

●Espresso Command System

●QMS (Quality Management System)

Profile:

Excellent communication skills & inter personal skills. Highly organized & systematic with strong leadership

Highly competent professional with over 10 years’ experience in Hospitality Industry

Activities & Hobbies:

Football and Swimming.

References:

-Soumaya Sabra (executive housekeeper)

-Mobile: 009*********

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