Jenilee Sauls

Port Elizabeth, South Africa

+27-83-461-****; adzu1h@r.postjobfree.com

Professional Summary:

Accomplished Lifestyle & Fitness professional, specializing in fitness, training, mind & body conditioning whilst maintaining high levels of customer experience, and ensuring staff remained engaged and proactive to needs of guests. Worked in the retail & lifestyle/leisure industries practicing my skillset in these environments has allowed me the opportunity to express my passion for engaging people from all walks of life. Currently seeking the opportunity to do so on a global platform to advance & expand my skillset and provide the best to any establishment. Adopting a calm and logical approach when dealing with any problems or issues, reaching rapid and satisfactory resolutions for all concerned to maintain excellent customer and staff relations. Easily adaptable to changes within an organization, and have changed locations throughout my career with one Company to challenge myself to lead teams where many growth opportunities were available. PROFESSIONAL QUALIFICATIONS, KNOWLEDGE, SKILLS, AND ABILITIES:

- Planned and used appropriate instructional and learning strategies, activities, and materials that reflect an understanding of the learning styles and needs of students assigned.

- Experienced in designing and monitoring exercise programs based on client needs, goals, abilities, and anatomy. Energetic and motivating, always encouraging clients to reach maximum performance.

- Utilize solid communication and interpersonal skills when interfacing with clients on their progress and problems. Knowledgeable about setting up, calibrating, demonstrating, and maintaining sophisticated exercise equipment.

- Seeking to continuously expand and grow with a rewarding yet challenging career in the field of health wellness and fitness through personal training, sports coaching, strength and conditioning coaching, wellness performance coaching, and gym management.

EXPERTISE:

● Lifestyle & Fitness ● Financial & Business Acumen ● Operations & Compliance

● Training & Development ● Strategic Planning & Scheduling ● General Management

● Revenue Growth/Enhancement

● Human Resources

● Team Building

● Customer Service

● Training & Development

● Budget/Project Management

● Continuous Process Improvements ● Employee/Customer Engagement ● Communication (Verbal & Written) WORK EXPERIENCE:

November 2019 - Current Product & Fitness Manager

Ignite Fitness, Port Elizabeth South Africa

My role entails the overall management of the gym of an upcoming brand in the lifestyle and health arena. I am the person to provide the following to:

● Oversee the day-to-day running of the facility, give attention to the minor details, so that there are no complaints from patrons making use of the facility. This includes ensuring the environment is clean & hygienic, safe, and secure for all patrons

● People Management: ensuring that absent management and disciplinary processes are dealt with quickly and effectively. If any team dynamic issues arise, it is my responsibility to ensure these grievances are addressed and dealt with in a win-win outcome. Currently manage a team of 18, however, before Covid 19 the team consisted of 26 employees.

● Staff Management: ensure sufficient staff coverage is planned and maintained across the facility, and manage poor performance with the guidance of HR.

● Financial Acumen: provide feedback to the Head regarding any expenditure outside the parameters of the budget and provide supporting motivation: every month, provide detailed feedback on the expenditure of the facility, along with recommendations for improvement based on customer experience feedback.

● Safety custodian: it is my role to drive all occupational health and safety standards in my facility, and if there are any issues of non-compliance, they are escalated and addressed. In the event of an emergency, Act as the first responder, as the qualified first aider on duty.

● Providing onboarding training to all new employees/contingent staff new to the facility, as well as providing training on new equipment and/or processes that are introduced into our environment, requires clear communication to the teams.

● Customer Engagement: provide support to employees in the event of customer complaints. As an ambassador, ensure that to represent the Company's values at all times, and ensure customer satisfaction when making use of our facilities, but also identify opportunities to improve engagement wherever possible, and most importantly, to inspire people to live an active life. May 2015- November 2019 Club General Manager

Virgin Active, Durban, East London, Pinetown, Port Elizabeth Whilst my career started at Virgin Active in 2009, my journey in management started in 2010 when I started as a fitness manager. Throughout my time at Virgin Active, I was exposed to opportunities for growth by re-launching sites that were not achieving Company standards on all fronts. My responsibilities included:

● Managed all financial aspects of the business unit: Prepared budget proposals, analysis of the income statement to achieve a healthy profit margin. Managed Sales and Marketing and all relevant departments to achieve set monthly budgets. Administered strict compliance concerning Brand strategy.

● Delivered superior member service: Addressed all member queries efficiently and effectively. Implement and monitored member retention strategies as set out by the company.

● Managed quality facilities and equipment: Managed preventative and corrective maintenance procedures timeously and according to company standards. Ensured compliance with all relevant company maintenance programs. Ensured above-average hygiene and safety standards.

Managing human resources to achieve company objectives:

● Ensured all relevant recruitment procedures as required by the company are adhered to. Ensure correct induction of all new staff members to the business is strictly adhered to.

● Acknowledge good performance and offer guidance for poor performance.

● Ensured and created a work environment in line with the company's culture and standards. June 2006 – June 2009 Sales Associate/ Consultant

Sportmans Warehouse., Port Elizabeth

Sportmans Warehouse is one of South Africa’s largest outdoor lifestyle retailers, operating across South Africa. My role as a sales associate required that I attend to customer’s queries regarding products and ensure the following deliverables:

● Sales: Communicated and provided input to the calculation of targets. Advised clients on the different products in-store and provide them with detailed information on performance thereof. Ensured that promotional displays are well organized throughout the store (Merchandising role). Take stock of products and provide detailed report thereof.

● Relationship Management: Managed a working relationship with a large team. Provided training for new staff in store. Ensured that the work environment is clean and safety standards are maintained at all stations throughout the store. Resolving general client complaints and queries. Provided team with updates on existing products and ensured new product ranges are properly introduced.

EDUCATION:

Bachelor of HMS (Human Movement Sciences) 2006 - 2008 Nelson Mandela Metro University

Health & Safety Representative 2010

IRCA

Introduction to OHSAS 18001 (Occupational Health & Safety) 2010 IRCA

“Learn to Fly” Leadership Programme - Participant 2015 Virgin Active

First Aid Level 1 2021

Training Force Certification

REFERENCES:

Available upon request.

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