SUMMARY

Highly skilled IT Professional and United State Army Veteran with over 20 years of telecommunication experience in various positions consisting of Network Consulting Engineer, Lead Quality Analyst, M6 Network Inventory Tester, Data Analyst, Access Circuit Engineer, Provisioning Coordinator, Telecom Provisioning Coordinator and Technical Project Coordinator. Proven record of successfully diagnosing and resolving technical IT matters; along with the ability to understand problems and find positive solutions through use of troubleshooting, critical thinking, problem solving teamwork and communication.

KNOWLEDGE/ SKILL SETS

Methodologies: SDLC, Waterfall, Agile (SCRUM)

Platform: Windows 98/2000/XP/Vista/7/8/10, U Mac OSX

Database: Microsoft Access,

Testing Tools: HP Quality Center/ALM, Redmine

I am Familiar with Tirks Provisioning System

Circuits: DS0, DS1, E1, DS3, E3, STS1, OC12, STM4, OC48, STM 16 OC192, 10M, 100M, GIGE, 2.5G, 10G, 100G

Documentation Tools: SharePoint, Microsoft Office (Word, Excel, PowerPoint, Visio)

Other Microsoft Office Tools: Microsoft Outlook,

Android Studio, Charles, Postman, (TBS) Metasolve6

PROFESSIONAL EXPERIENCE

08/22/2022 – 01/27/2023

Event Security/Partime

American Airlines Center

Responsible for the security of all personnel attending events at the American Airlines Center

Scan Personal Items entering the venue for every event for unauthorized items

Observe for suspicious behavior

Report issues of concern to management

Document all actions taken and observed

11/18/2022 - 01/18/2023

Air Plane Deicer/Partime

Perform Daily Check of all Fuel and Liquid needed for Deicing

Marshal Deicing Trucks out for Bucket Check

Once Bucket Driver is inside all checks are performed to ensure proper functionality

Marshal Deicing trucks back into position and stand on the ready for further instructions

11/2018 – 08/2020

Network Consulting Engineer -11

APR Consulting/Verizon, Dallas, Texas

Assisted the frontline Solutions Engineering and Sales teams with complex data and network migration.

Analyzed data sets to determine correct product and the next steps to help customers migrate their services from one platform to another.

Completed all network configurations for design networks and provided pre sales support network migration and upgrade processes.

Performed troubleshoot and analyzed various complex networks and provided appropriated resolutions to customers and provide status reports to all customers.

Coordinated with customers and prepared various strategies to design complex projects and perform troubleshoot on all complex networks and resolve same.

Worked with customers and provided support to all new technologies and provide support to all network architecture activities.

Collaborated with distribution teams, analyze all work plans and ensured efficient transition to all networks and performed tests on all network configurations and activities; along with identified telecon circuits by product in various systems.

Performed all network installations effectively and prepared necessary documents to provide support to all personnel.

Prepared status reports for all projects and submit same to clients and forecast all requirements for network through efficient analysis.

Ensured required project timelines were met in a timely matter in order to keep the project moving forward.

Conducted Circuit Network Inventory for accuracy

6/2018 – 11/2018

Cashier/ Cook

Walmart, Plano, Texas

Greeted and checked out customers quickly and accurately, while scanning their items of purchase.

Assisted and answered customer questions.

Prepared food items for customers, along with accommodating customers with food allergies or special diets.

Implemented procedures to ensure high quality food is being produced and served.

7/2017 – 6/2018

Unemployed

4/2016 – 7/2017

Lead Quality Analyst

Anji Technologies, Plano, Texas

Responsible for ensuring the quality of existing and new features through manual testing and use of continuous practical integration techniques.

Created and maintained traceability records, from test cases back to requirements.

Ensured that the latest project progress was known to the agile team by ensuing that the defect tracking tool. (Redmine) were up-to-date and participated in daily stand ups outlining progress made, progress planned and detailing impediments.

Produced test case, materials and regression test packs to test new and amended software or services.

Collaborated with the Team which consisted of Business Analysts, Designers, Software Engineers and Architects, etc., to ensure the team defined, configured, build and produced features and solutions that met or exceeded what the Product Owner were expecting.

Directed the activities of onshore and offshore development teams were accountable for ensuring that they adhere to the team’s standards.

Managed a team of fifteen onshore and off shore Developers.

Utilized Circuit Network Inventory to complete circuit design for customers

8/2015 – 3/2016

QA Analyst\M6 Network Inventory Tester (Project)

Frontier Communications, Richardson, Texas

Created and executed manual smoke, functional, regression, system, integration and exploratory tests.

Responsible for creation, design and execution of test strategies, including writing test plans, test cases and test scenarios.

Identified, analyzed and documented defects using Application Life Cycle Management (ALM) defect tracking systems.

Developed and implemented QA Methodologies for the department which included but not limited to development of test case standards, requirements traceability matrix, and testing metrics based on business requirements.

Defined and reviewed automation test plans Using QTP; along with maintaining and uploading the QTP Scripts to Quality Center.

Performed ETL Testing (Extract Transform Load).

Created performance test scripts for web launcher and configuration of performance test using Load Runner.

Wrote SQL to confirm system was writing and displaying correct data in Oracle SQL tools using Toad.

Partnered closely with team members to assist with and help drive test automation through all phases of testing; such as unit, system, integration and regression, utilizing Metasolv6.

Worked on security Module of DPI, granted read, write access to users and verified the functionalities based on users’ privileges.

Assisted with Acquisition and Conversion of 3.7 million voice connections, 2.2 million Broadband connections and 1.2 million Fios Video Connections.

Utilized M6 Metasolv Software for provisioning and circuit design.

Tirks was used to compare circuit information for accuracy.

2/2015 – 7/2015

Data Analyst (Project)

TEKSystems/CenturyLink, Denver, Colorado

Responsible for the data mining of E911 circuits to ensure that Century Link were in compliance with the Federal Communications Commission (FCC) regulations.

Updated company database with all E911 Deficiencies and Compliances.

Communicated all findings on team weekly conference calls.

10/2014 – 1/2015

Access Circuit Provisioning Engineer (Project)

Brooksource/Comcast, Denver, Colorado

Performed installation and disconnects of various circuits ranging from DS0’s to OCN circuit.

Ordered services and products associated with telephony launches, maintenance and augments.

Responsible for providing frequent ad hoc status updates to management as directed; along with taking care of 1st level escalations for overdue provisioning milestones on customer orders.

Researched supportive information that were critical for determining necessary data entry values required for facilitating accurate and expedient ASR ordering.

Responsible for submitting MACD orders to various vendors.

1/2013 – 5/2014

Provisioning Coordinator

ANPI, Frisco, Texas

Submitted ASR’s for installs and disconnects for switched and access facilities for DS1 and DS3 circuits.

Improved DS3 install interval by 50% and T1 install interval by 75% through finding ways to streamline processes.

Activated and designed hosted phone systems by configurations thru the CRM Portal and Broad Soft.

Facilitated and coordinate all test and turn up calls.

Responsible for submitting MACD orders to various vendors.

1/2012 – 7/2012

Telecom Provisioning Coordinator (Project)

LCC/T-Mobile, Frisco, Texas

Submitted ASRs for installs and disconnects for switched and access facilities for DS1 and DS3 circuits.

Experience with common LEC/Vendor service ordering processes and tools for appropriate vendors.

Knowledgeable with Granite/XNG database, ticketing systems and various tracking systems.

In depth understanding of local voice telecommunications to include POTS, Trunks, PRI, TI’s, DID’s, Toll Free, Integrated voice/Data and VOIP.

Read and interpreted LEC/CLEC customer service records to establish the current telecommunications environment and translated/transitioned to the contract service.

Kept track of critical dates for circuit installations, equipment installation, number porting, customer move target dates and kept multiple systems updated simultaneously for all department to work from.

Completed EEL/SPUNE Rollover Conversions.

Reviewed Network Inventory for future use

Utilized Network Inventory for circuit assignments when provisioning was required

10/10 – 9/2011

Associate Provisioning

Matrix Telecom, Irving, Texas

Ordered and coordinated installation, modification or disconnect of telecom circuits and products.

Ensured service were established in an expedient and satisfactory manner for all parties concerned.

Managed order workload dependent upon the type of order and priority based on business rules.

Developed knowledge of network carrier terminology, billing systems and telecommunications expense management principles.

Responsible for submitting MACD orders to various vendors.

8/2000 – 12/2009

Technical Project Coordinator

XO Communications, Dallas, Texas

Provided network, internet and telecommunications services for business and wholesale customers.

Performed technical analysis for all sale orders for correctness before sending to circuit design by utilizing M6 (TBS) provisioning system.

Interfaced with customers, agents and vendors to determine technical designs.

Served as liaison between the vendor and customers to ensure T1 ordering at the correct intervals after power and equipment.

Guaranteed productivity and quality standards by ensuring customer satisfactory while maintaining service level.

Recommended hardware and software solutions; along with upgrades using established procurement processes.

Managed service level agreement to ensure firm order commitment dates are met.

Coordinated power equipment and other telecom equipment needed onsite.

Responsible for Excel spreadsheet reporting, LEC GUI Systems provisioning for T1, DS3 and OCN Circuits for Verizon, Bell, MCI, Ameritech, Sprint and international circuits.

Conducted meetings with project managers and clients to define project scope and objectives.

Experienced with domestic and international carriers including negotiating rates, services level agreements.

Utilized Network Inventory for on net and off net circuit design

EDUCATION/ TRAINING/ CERTIFICATION

Richland College (2010) – Dallas, Texas

Health Care Informatics Certification Program

PC Hardware/Software, Medical Terminology, Electronic Medical Records, Health IT Coding

Medical Law Ethics, Excel for Healthcare, Computers in Healthcare

KPI University (2009) – Online

Certified Associate of Business Intelligence

PMP Doulos Training (2014) – Dallas, Texas

Project Management Professional Course

NPower (2018) – Dallas, Texas

Java Coding (Java Script, HTML and CSS)

M6 Metasolv Software

PROFESSIONAL AFFILIATION

Project Management Institute (PMI)

Private Security License

REFERENCES

Provided Upon Request

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