DAVID M. RICHARDSON, CCHP, COOP, HSA

Beverly Hills, CA • 310-***-**** • adzu09@r.postjobfree.com

INNOVATIVE SYSTEM-IMPACTED CORRECTIONAL LEADER

Managing Director • Vice President, Operations • Chief Executive Officer • Mediator

Agency Management • Complex Negotiations • Stakeholder Communications • Budget Optimization

Mediated Charged Conflicts • Reduced Costs • Revamped Fiscal Management • Secured Contracts

Double-Digit Business Growth • Improved Cost-Effectiveness • Fostered Financial Stability

WORK EXPERIENCE

Greater Los Angeles VA Medical Center, Los Angeles, CA Mar 2020 – Feb 2023

Interim Chief of Service

●Delivering fiscal and strategic leadership to a forensic-behavioral health program targeted to system-impacted and justice-involved veterans, in secure, residential, and/or outpatient settings for more than 12,000 patient encounters over 35 months.

●Supervising the gathering, analysis, and organization of data related to reporting metrics to consistently deliver high-quality care with a patient-centered focus that decreased adverse outcomes and sentinel events by 70%.

●Ensuring the best, most efficient use of government resources to decrease service wait times by 35%.

Richardson, Mosley, Richardson and Doyle, Playa Vista, CA Sep 2012 – May 2020

Managing Director

●Delivered targeted consulting and strategic guidance to medical, behavioral health, and social work services in Jails, Prisons, and other Correctional Facilities for more than 800 client engagements.

●Ensured the best, most efficient use of company and client resources to achieve median cost reductions of 43%.

●Grew start-up into a boutique company with double-digit growth for the past 5 years (23%).

Department of Homeland Security, Pasadena, CA April 2016 - April 2018

Sr. Training Specialist

●Conducted evidenced-based disaster management and leadership program training for FEMA staff during disaster deployments for 15 natural disaster events.

●Leveraged expertise to ensure training materials were in full alignment with the Department of Homeland Security’s mission, vision, and core values.

●Consistently enjoyed participant service delivery evaluations in the 90th percentile with over 1200 participants.

Phoenix Houses of California, Lake View Terrace, CA May 2014 - Sep 2016

Vice President of Corrections and Rehabilitation

●Functioned as Chief Administrator for 14 secure facilities, working cooperatively with local management to reach the goals and objectives of a secure offender treatment facility.

●Improved cost-effectiveness by 22% as measured in annual budget savings.

●Used conflict resolution/mediation techniques to resolve complex executive-level issues.

●Mediated relationships between Phoenix Houses of California and state and local agencies led to the offer of a no-bid $6M contract.

●Achieved financial sustainability while furthering clinical goals by optimizing resource use and implementing new service contracts.

California Department of Correction and Rehabilitation Services, Chowchilla, CA Feb 2013 - Nov 2013

Interim Health Program Manager III

●Developed and improved inmate dental program, which later became the first health care program in the California state prison system relieved from court supervision.

●Leveraged communication and management techniques to resolve complex health delivery issues and program problems.

●Developed a comprehensive quality management process that ensured all clients had health care delivered in a manner that accommodated individual needs, disabilities, and learning styles.

●Supervised the gathering, analysis, and organization of data related to reporting metrics to consistently deliver high-quality care with a patient-centered focus.

●Decreased attrition by 25% by employing the best personnel and fiscal management practices that recognize employee needs and organizational requirements.

Kaiser Permanente, Fontana, CA March 2006 - April 2012

Health Care Ombudsman Mediator

●Aided patients and physicians to resolve concerns about adverse outcomes, medical errors, physician-patient communication breakdown, and treatment dissatisfaction.

●Resolved 95% of cases successfully within 90 days and 99% within 120 days.

●Supplied continuing education for nurses, physicians, and other professional staff on disclosing difficult information, expressing empathy, and restoring trust.

Charles R. Drew University of Medicine and Science, Los Angeles, CA April 2002 - March 2006

Administrative Director

●Executed a highly visible health/education program characterized by broad policy development.

●Directed centralized administrative and support services, including, procurement, contract administration, billing, property management, and payroll.

●Formulated policies/procedures occurring in a highly charged political environment.

●Optimized financial resources use by consolidating division budgets.

●Engaged university and external stakeholders in the budget allocation process.

●Analyzed financial requirements, revenues and expenditures, projections, long-term capital project financing methods, and financing sources.

●Conceived, designed, and ran an alternative dispute resolution program.

●Facilitated resolution of faculty grievances.

EDUCATION

Georgia State University, Atlanta, GA, Bachelor of Science, Psychology

Florida Atlantic University, Boca Raton, FL, (Studied) Master of Science, Social Psychology

Loyola Marymount University, Los Angeles, CA, (Studied) Master Business Administration

International University, Los Altos, CA, Doctorate, Psychology

TECHNOLOGIES & CERTIFICATIONS

Technologies

Microsoft Suite, Salesforce

Certifications

Certified Correctional Health Professional - National Commission on Correctional Health Care, Certified Mental Health Administrator - Association of Mental Health Administrators, Certified Health Services Administrator - American Correctional Association, Certified Organizational Ombudsman Practitioner - International Ombudsman Association, Diplomate - American College of Health Care Executives

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