Post Job Free

Resume

Sign in

Customer Service Call Center

Location:
Greenbelt, MD, 20770
Posted:
September 20, 2023

Contact this candidate

Resume:

FONSAH FONDECK PAUL

NATIONALITY: CAMEROON

TEL: 301-***-****

EMAIL: adztzy@r.postjobfree.com

Language: English, French, and Chinese

Career objectives:

As a highly motivated, confident individual with multi-tasking capabilities and the ability to work in a busy and hardworking call center environment, I am looking forward to achieving a suitable position with an ambitious company that is willing to update me with all needs and necessary studies associated with the job. Professional experiences:

Majorel Lisbon

• Customer service and support

• Booking.com project

• Rentalcars.com

Europcar Faro

• Customer service

• Liaison with foreign customers

• Just for 2 months

Paftrraveling Int: Owner

Database administrator (DBA)

• Create, modify, delete, update, insert, create views, create store procedures export and import database files, and install the database.

• Head of IT department

2018-still date

Ouchen Football Academy

Grassroots Football Coach

• Arranging lesson plans

• Coaching kids (Football)

• Organize meetings with parents

• Organize football tournaments

• Club spokesman

• Main coach for under-10 team

• Liaison with the foreign organizations.

• Head of foreign department

• 2015-2018

ESL Teacher (English as a Second Language)

• Classroom teacher

• Head of foreign department

• 2013-2015

Technical Expertise:

Systems: Windows (98,7,10) Windows (NT,2002,2009) UNIX, DOS, OS Apple Languages: Visual Basic, JavaScript, HTML, Java

Databases: Oracle, Microsoft SQL Server, FoxPro

Software: MS Office, MS Project, Lotus Notes, Maya 2018 Education:

College of Technology-University of Buea

BSc. (Hons) in Computing Information Systems (CIS) 2010- 2013 University of Algarve Faro

Master’s in Tourism Management 2019.

Done the Salesforce Admin & App Builder Training course from Edureka and have also done a few Projects as a part of the Curriculum.

Technical Skills:

• Salesforce Administration (Classic and Lightning)

• User and Profile Management

• Customization (Custom Objects, Fields, Page Layouts)

• Workflow and Process Automation

• Data Management (Data Import/Export, Data Cleansing)

• Reports and Dashboards

• Security and Permissions

• Integration with Third-Party Apps

• Salesforce Lightning App Builder

Apex Triggers and Classes (basic knowledge)



Contact this candidate