Customer Service Sales Associate

Audwin Davis-Armstrong

Email: ***********@******.***

Phone: +1-803-***-****

EDUCATION

Coastal Carolina University – Conway, SC

Associate degree in Business Marketing (2018-2021)

PROFESSIONAL EXPERIENCE

Marketing Consultant and Account Manager

Oak Rising, Inc. (Charlotte, NC)

Specializing in customer acquisitions, retention, sales & marketing presentations, and team building.

Identifying potential customers by canvassing neighborhoods or areas where their product or service is likely to be in demand

Giving presentations to clients and senior management

Managing client’s technical accounts for Verizon

Developing a brand identity and communicating the brand authentically to customers

One of the top sale’s marketing consultant and account manager of the company

Customer Service Representative

Conduent (Remote)

Maintain customer accounts and record account information.

Oversee customer financial accounts and process customer adjustments.

Make product recommendations or services to customers based on their needs and preferences.

Oversee a team of customer service representatives and ensure they meet monthly quotas.

Follow communication guidelines, policies and procedures.

Upgrade and cancel customer accounts by customer request.

Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Reach out to customers via email and telephone to verify account information. Ensure customers are satisfied with their purchases or service.

Assist customers in placing orders, fulfilling refunds and handling exchanges. Oversee product recalls.

Use sales computer technology to maintain customer records and orders.

Cold call potential customers.

Inform existing customers of promotions and deals.

Warehouse Associate

Husqvarna (Blythewood, SC)

fulfilling the logistics behind receiving, processing, and storing inventory according to purchase orders and store policy. Receiving and processing incoming stock and materials, picking and filling orders from stock, packing and shipping orders, or managing, organizing, and retrieving stock. Proficient in the use of pallet movers, standup forklifts, swing-reach trucks, and order pickers; troubleshoot breakdowns and call for repairs.

Landscaping Assistant

Armstrong’s Landscaping (Winnsboro, SC)

mowing lawns, maintaining structures such as fences and fountains, keeping trees and flowerbeds, applying artificial turf, and using powered or hand equipment. Set up, troubleshoot, and repair irrigation systems.

Maintained landscaping equipment and covered and stored items safely in the

correct unit

Sales Associate

Academy Sports + Outdoors (Columbia, SC)

Drives sales through the engagement of customers, suggestive selling, and sharing product knowledge.

Provides outstanding customer service.

Documents sales by creating or updating customer profile records.

Manages financial transactions.

Alerts management of potential security issues.

Assists with inventory, including receiving and stocking merchandise.

Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Retail Sales Associate

Foot Locker (Columbia, SC)

Building rapport through conversation and honest recommendations

Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed

Inviting customers to search the company’s website for coupons and other ways to save money

Informing customers of any extra charges if necessary Inviting the customer to join a loyalty program if there is one

Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor

Collaborating with fellow team members to keep the sales floor area clean and always organized

PROFESSIONAL ORGANIZATIONS

Creative Marketing Group (August 2019-2020)

Call Me Mister (August 2015- May 2017)

Coastal Intramural (January 2019 – March 2021) Church Volunteer Work (July 2008- Present) Basketball Coach (May 2021- Present)

TECHNICAL SKILLS

Sales (Google Drive, Dropbox, One Drive)

Creative Thinking (Adobe Premiere, Lightworks, Apple iMovie) Sales Leadership

Video Productions

Writing and Content Creation

Networking and Negotiation

Critical Thinking

Product Management

Adobe Illustrator

Meta – digital marketing association training study group

LinkedIn Marketing Certification

Data Analyzing (Tableau, Excel)

Accounting background (Financial Accounting, Managerial Accounting)

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