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Customer Service Front Desk

Location:
Denver, CO
Posted:
September 20, 2023

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Resume:

Lauren Moreira

Denver, CO *****

adztzd@r.postjobfree.com

+1-510-***-****

Eager professional with an excellent work ethic and experience in diverse office environments; Seeking to advance my career with an organization that will support my growth and utilize my talents for the benefit of the clients and community

Work Experience

Legal Administrative Assistant

Steptoe & Johnson PLLC - Denver, CO

May 2022 to Present

• Assist attorneys and paralegal with oil and gas cases

• Prepare shell documents for clients

• File documents through the ECMC filing system

• Handles reimbursements and checks

Legal Assistant

Jefferson Capital Systems, LLC - Denver, CO

September 2018 to May 2022

• Responsible for supporting15 attorneys nationwide as part of the Post-Judgement team in a credit card debt collection law firm

• Utilize ICCES system for Denver County to file dismissals and satisfaction of judgements, verify documents are accepted by the court and if rejected, follow up

• Efile for different states, referencing office manuals as needed, ensuring that the correct process is followed per each county’s specific requirements

• Draft pleadings and related trial documents then, organize and upload to QLAW

• Create reports for attorneys to approve by exporting data from QLAW into Excel

• Prepare mail to send to defendants and courts by printing off specific documents and processing these properly to ensure accurate postage is applied

• Request check payments through QLAW and make online payments via credit card Kutak Rock, LLC - Denver, CO

July 2015 to August 2018

• Supported three paralegals, serving multiple attorneys, in a large real estate law firm

• Part of a collaborative team with multiple opportunities to learn about the legal processes involved in the purchase large buildings, schools, and malls in Colorado

• Accurately scanned documents and uploaded these into individual client profiles and ensured that the appropriate and client-specific naming convention was followed

• Created new files, updated client information, and entered notes in the system Zaner Harden Law - Denver, CO

January 2015 to May 2015

• Supported two attorneys in a personal injury law firm with entry level paralegal work such as database support, adding notes in client profiles, high volume of printing and scanning, and maintaining the firm’s paper and electronic filing system

• Gained experience working directly with the clients Tivoli Student Union - Denver, CO

August 2011 to July 2013

• Processed ID applications, payments, and completed opening/closing procedures

• Managed the Information Desk and Club Hub to assist students Health Center on Auraria Campus - Denver, CO

November 2010 to July 2011

• Provided front desk customer service such as patient processing patients, filing medical records and scheduling appointments

Lowry Family Dentistry - Denver, CO

April 2009 to May 2010

• Complete administrative tasks such as filing patient charts, organizing, and cleaning all back-office areas, and assisting with phone services

• Maintain safe and sanitized dental office by cleaning and preparing patient rooms Attributes

• Long-time Denver resident who values the city’s diversity

• Always practices a high degree of ethical standards

• Friendly with a commitment to high quality service delivery

• Self-motivated professional who values learning opportunities

• Highly organized with a great attention to detail

• Professional attitude who can be trusted to work independently and contribute to the team

• Reliable and responsible

Education

Community College of Denver

May 2017

Skills

• Filing

• Dental office experience

• Microsoft Excel

• Organizational skills

• Communication skills

• Medical records

• Office experience

• Commercial cleaning

• Customer service

• Front desk

• Litigation

• Microsoft Office

• Administrative experience

• Cleaning

• Medical scheduling

• Paralegal

• Real estate law

• Microsoft Outlook

• Adobe Acrobat

• Calendar Management



Contact this candidate