Guest Relations Event Management

Jake Hartley

262-***-****

************@*****.***

WORK EXPERIENCE:

THE WISCONSIN CLUB, Milwaukee, WI - November 2015-Present: Banquet/Food & Beverage Director (November 2015-November 2018); Clubhouse Manager (November 2018-Present)

• Oversee staff of 150+ people

• Recruit, interview, hire, train and schedule all staff, including managers and hourly associates; handle all employee questions and concerns

• New member acquisition; responsible for giving prospective and new members tours to sell them on the expectations/perks of membership

• Member relations; accommodate member requests and maintain personal relationships with them, ensuring their utmost satisfaction is upheld

• Invoice management and budget balancing; make budget-wise decisions that improve the quality of the club while maximizing financial potential

• Maintain associate employment and benefit records in accordance with HR guidelines

• Create a positive work environment (i.e. started a weekly employee birthday calendar, set up suggestion boxes and set aside a portion of the budget for employee bonuses) THE PFISTER HOTEL, Milwaukee, WI – Banquet Manager/Director (November 2013 - November 2015)

• Oversaw staff of 60+ employees

• Scheduled employee shifts and conducted training for all new employees

• Hired and ensured we had a full/properly trained staff

• Executed events of all types for up to 1,000 people

• Maintained associate employment and benefit records

• Administrative duties; employee payroll and event billing

• Invoice maintenance and budget balancing

• Monthly inventory

• On-floor event management from start to finish through communication with clients and staff

• Guest relations; met clients on or before event-day to ensure last minute needs/changes were addressed and event was executed exactly how they’d envisioned

• Associate relations; prepared staff for each day’s functions and took extra measures to ensure associates’ mental well-being was maintained EDUCATION: UW-Oshkosh – Studied Communications and Spanish

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