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Customer Service Food

Location:
Al Dafna, Qatar
Salary:
2300
Posted:
September 20, 2023

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Resume:

Curriculum Vitae

ELIZABETH WANJIKU WAIRIMU

Telephone No. +974********.

Email: adztya@r.postjobfree.com.

Bio Data

Gender : Female.

Date of Birth : 23rd MARCH 1997.

Nationality : Kenyan.

Language : English, German and Swahili

Marital Status: Single.

Personal Profile

A result-oriented professional with an aspiring progressive career in the field of hospitality. I am a self-driven, ambitious, innovative, analytical, a fast learner and a flexible individual with high sense of responsibility and a passion for excellence to meet set goals and within time schedules. Am a team player and leader who can motivate workmates to achieve the organization goals and targets.

Career Objective

To be an expert in the field of hospitality and other related fields and provide hospitality solutions for sustainable developments.

Education

2017 – 2019

2016

2012-2015

2004-2011

TSAVO INSTITUTE OF TECHNOLOGY

Diploma in hospitality Management

KIWAN COMPUTER COLLEGE.

Certificate in computer studies.

ST AGNESS SCENERY GIRLS HIGH SCHOOL

Kenya Certificate of Secondary Education (KCSE).

RIRUTA SATTLITE PRIMARY SCHOOL

Kenya Certificate of Primary Education (KCPE)

Skills

Achievements

Communication skills: Excellent communication skills, both oral and written.

Customer service skills: confident in carrying out reception duties, greeting customers, taking customers’ orders

Analytical skills: I have the ability to visualize, solve complicated problems in the best way and make accurate and informed decisions.

ICT Competence: Good command of Microsoft Office tools and operating system.

Team work/planning: work well as part of a team ensuring support provided when necessary. Able to remain calm when working in busy periods.

Coffee Art and Coffee Brewing

January-2018; -In-house training in making cocktails, mocktails and coffees.

-Employee of the month for two consecutive months.

LEADERSHIP POSITIONS.

Class representative

Work experience

Additional information

Referees

October 2021-Present

INTEGRAL FOOD SERVICE (QATAR FOUNDATION, DOHA.)

Position; Waitress

Responsibilities,

Main roles

Maintain a clean and professional appearance and dining area for guest satisfaction.

Takes orders, upsells and cross-sells to customers by offering less popular products.

Provides guest with warm and polite welcome.

Prepares tables at opening which includes setting up linens and glassware.

Serving nonalcoholic beverages and delivering food.

April 2020-July 2021 HILLSIDE GRILL AND COFFEE HOUSE RESTAURANT

Position; Barista Cum Cashier.

Responsibilities,

Main roles;

BARISTA;

Anticipated customer and store needs by constantly evaluating and assessing the environment for cues.

Maintained a safe, clean, and professional workspace and appearance at all times.

Took customers’ orders, prepared beverages, served food items, cleaned tables, and restocked bar for maximum efficiency.

Assisted customers with any concerns which may have arisen, from coffee mistakes to dietary restrictions.

Key Achievements

Achieved 100% on-time attendance record during entire employment span.

CASHIER:

Operated POS system, facilitating all transactions each day and responsibly opening and closing the register at the beginning and end of each.

November 2019-March2020 Nevada Palace hotel

Position; Receptionist

Responsibilities,

Main roles;

Answered, screened and forwarded all incoming phone call.

Ensured reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)

Provided basic and accurate information in-person and via phone/email.

January2019-March 2019 MSAMBWENI BEACH HOUSE

Position: Internship

Responsibilities:

Main roles;

Kitchen: Carried out basic sea food preparation task and ensured that food hygiene is maintained.

Front office and Reservation: I processed guest bookings, and guest check in and out procedures.

Restaurant service: Prepared different types of drinks, served both food and drink orders.

Housekeeping and Laundry: Ensured that rooms are up to standard at all times.

Stores: Handled the ordering, Receiving and storing and issuing of stocks as per the requisition.

January 2018-june2018

KIBO SAFARI CAMP.

Position: attaché.

Responsibilities:

Main roles;

Housekeeping: Ensured that rooms are at acceptable standards at all times.

Restaurant service: provided customers with warm and polite welcome, prepared different types of coffee, mocktails and cocktails

Front office: processed all the guest check in and check out procedures.

Kitchen: Carried out basic food preparation task.

Stores: Handled Product management, including ordering, Receiving, storing and issuing items accordingly.

Future Objective

To work in a challenging environment where I can make the best out of my talents and skills to improve the organization of the institution as well as to develop my skills further.

To work in a challenging position where teamwork, efficiency, accountability and transparency are involved.

Hobbies and Interest

Reading novels

Listening to music and audio books.

Participation in voluntary projects.

Travelling and camping.

MR NANDA KJANA

Integral Food Service.

P.O BOX 23385

DOHA QATAR

+974********

MR SAMUEL MURITHI

Tsavo Institute of Technology

P.O BOX 244-80300

VOI, KENYA

072*******.

TERRY SIMIYU

Msambweni Beach House

P.O BOX 51,80404

Msambweni, KENYA

072*******.

BENEDICT KIMEU

Kibo Safari Camp

P.O BOX 492**-*****

Amboseli, KENYA

072*******.



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