Customer Service Sales Associate

*** * ********** ** **********, PA ***** 610-***-****

adzty8@r.postjobfree.com

Work Experience

Nordstrom — Assistant Department Manager

Nordstrom — Sales Consultant

JCrew — Stylist

Finish Line Macy’s — Assistant Manager

MICHAEL

HUTSON

A highly skilled well-

rounded individual with a

solid understanding of sales

and forging customer

relationships. Polished in

navigating complex sales

environments, possess the

ability to identify and serve

customer needs, while

nding practical solutions

when complex customer

issues arise.

Skills

11/2022 to Present, King of Prussia, PA

Coached sales associates in product knowledge, sales incentives, & selling techniques signi cantly increasing customer satisfaction ratings

Partnered with merchandise team to plan and execute oor moves, merchandise placement & overall sales set-up

Worked actively with management team to create daily weekly sales plans based on weekly business trends

Developed and implemented business plans to maximize sales performance

11/2020 to 11/2022, King of Prussia, PA

2021 Million Dollar book seller

2022 $900,000 in sales

Built strong, lasting rapport with clients through consistent delivery of exceptional results and customer service

Exhibited exceptional product knowledge regarding relevant organized displays

04/2018 to 04/2021, King of Prussia, PA

Creating an inviting environment for customers by maintaining store organization and cleanliness

Balanced and organized cash register by handling cash, counting change, and storing coupons

Stocked merchandise, clearly labeling items, and arranging according to size or colors

Top 50 performer in sales, company-wide

01/2015 to 12/2017, King of Prussia, PA

Organized schedules, work ows and shift coverage to meet expected business demands.

Delegated daily tasks to team members to optimize group productivity. Coached team members and delivered constructive feedback to promote better productivity and build con dence.

Retail Management

Excellent Communication Skills

Merchandising Knowledge

Time Management

Critical Thinking

Point of Sales expertise

Pro cient with SaaS System

Experienced with Omni-Channel

POS Inventory System Oporations

Finish Line Macy’s — Sales Associate

Obvious Choice Sports — Administrative

Director

Victory Childcare — Lead Teacher

12/2014 to 01/2015, King of Prussia, PA

The job of a Finish Line employee involves a great deal of interaction with customers

We primarily work on the sales oor and answer questions about product, merchandise, and service

There was also register work, scheduling, tracking sales goals, and organizing visual display of shoes, accessories, and clothing items. Engaged customers in friendly, professional dialogue to determine needs.

Answered incoming telephone calls to provide store, products and services information

01/2013 to 03/2020, Plymouth Meeting, PA

Teaching kids the fundamentals of sports such as basketball, soccer, hockey, ag football, and volleyball in an after school setting During summer vacation we provided a full day of sports in a summer camp environment.

Answered phone calls and emails to provide information, resulting in effective business correspondence

Provided secretarial and o ce management support while building cooperative working relationships.

06/2010 to 07/2018, Audubon, PA

While parents attend worship services, church meetings, and life groups we provide an environment where kids can do homework, play games, and fellowship with other children their age. Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.

Assisted children in development of social, communication and problem-solving skills.

Sanitized toys and tables to maintain clean, safe environment.

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