James Unger

Salem, OR • 503-***-**** • adztxw@r.postjobfree.com

linkedin.com/in/james-unger-741885b8

WORK EXPERIENCE

Cambium Assessment - TDS Group• Remote • 08/2021 - 03/2023

Project Manager

• Manage 2-4 state project clients in configuring online testing systems

• Provided setup and configuration of online K-12 testing system using MSSQL and internally built database management systems

• Configure testing systems for UAT and internal testing providing configuration changes before being published for online testing

• Overhauled the Google Management System for more efficient QA machine configurations and maintenance

• Developed FAQ, KB, and technical procedure information for use in published client manuals

Cambium Assessment/American Inst. for Research • Remote • 07/2015 - 08/2021

System Support Agent - Tier 2

• Provide Tier 2 phone and email for customer support utilizing the 8X8 ticketing system

• Performed troubleshooting tasks with ChromeOS, iOS, Linux, Mac, Windows devices • Developed FAQ, KB, and technical procedure information for use in published client manuals

• Mentor other agents with information relating to operating systems - ChromeOS, iOS, Linux, Mac, Windows

• Setup and maintained the Google Management Console for agent use in troubleshooting and for remote conferences

• Pioneered the use of Google Management system for Chromebooks use of conference attendees

• Trained other agents on management of Google devices while at remote conferences

• Travel to conferences and provide technical support to employees and attendees

• Built virtual machines and virtual networks for troubleshooting

• Provide feedback on process improvements and suggest alternative options

• Provide trainings on a variety of subjects to internal and external clients

• Remaster and edit video training material of systems and procedures

Sheridan School District • Sheridan, Oregon • 02/2011 - 06/2015

Technology Coordinator

• Served as Technology Coordinator with emphasis on modernizing and expanding the system and its capabilities.

• Developed and implemented changes to classroom computers for an estimated $60,000 savings the first year

• Increased safety, security, and stability of local desktops used by staff and students

• Coordinated District migration to Google Apps for Education for staff and students

• Planned and worked with contractors to to install a new fiber connection between buildings and implement wireless saturation of all buildings

• Responsible for overseeing all technology purchasing

• Coordinated purchase and implementation of Chromebooks in the High School

• Purchased and installed new hardware throughout the district

• Perform daily management of VOIP system, Google Apps for Education, servers, desktops, Active Directory accounts and wireless infrastructure

• Provide ongoing training to staff on systems and software

Willamette Ed. Service District • Salem, Oregon • 08/1998 - 02/2011

Field Service Tech III

• Provide Tier 2 phone and email for customer support utilizing the Track-IT ticketing system

• Guided other Field Service Techs and assisted to rectify complex issues

• Troubleshoot problems with constituent district equipment and coordinate issues with local staff and administrators

• Specialized in management of systems and networks in correctional settings

• Designed and implemented the first student network at MacLaren YCEP (Youth Corrections Education Program) to fully comply with OYA regulations.

• System designed using Windows Server and Windows Desktop OS with granular implementation of AD GPO's and custom system tweaks to desktops and server

EDUCATION

Bachelor of Applied Science (B.A.Sc.) • Pacific University • Forest Grove, Oregon

SYSTEMS UTILIZED

Apple - iOS 14+, MacOS 11+

Google - Android 7+, ChromeOS 60+, ChromeOS Flex (Previously Neverware CloudReady)

Linux - Ubuntu 9+, Fedora 26+

Microsoft - Windows 7+, Server 2012 R2+

SKILLS

Active Directory, Android, Asterisk, Client Operating System, Computer Aided Manufacturing, Computer Hardware, Computer Network, Computer System, Customer Satisfaction, Daily Management, Domain Name System (DNS), Educational Leadership, Educational Technology, Field Service Management, G Suite, Information Technology, Infrastructure, Installation Configuration, Instructional Design, Learning, Linux, Macintosh Operating Systems, Management Systems, Microsoft Group Policy Object, Microsoft Management Console, Microsoft Office, Microsoft SQL Server, Onboarding, Online Examination, Open-Source Software, Operating System, Printer Support, Process Improvement, Project Management, Root Cause, Server Administration, Software Installation, Software Quality Assurance, Software Technical Support, Software Testing, Staff Development, System Administration, System Software, System Testing, Systems Design, Teamwork, Training Material, Troubleshooting, Video Production, Willing To Travel, Windows Networking, Windows Server

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