Administrative Assistant Data Entry
Resume:
C O N TACT
adztx0@r.postjobfree.com
Bloomsburg, PA 17815
phone
address
C A R E E R O B J E C T I V E
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company
objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and
increase service value. Looking for a challenging position that has growth potential within a company that fully utilizes my talent and leadership skills.
E D U C ATION
February 2011
Associate Of Science In Interdisciplinary Studies
Kaplan University
Awards & Honors
President's List •
Honors Society •
4.0 GPA •
E X P E R I E N C E
January 2021 - Present
Lead Pharmacy Representative
CVS Specialty Pharmacy, Monroeville, PA
April 2019 - December 2020
Administrative Assistant
Susquehanna Valley Medical Specialties, Bloomsburg, PA
Made sure our high needs patients received their
specialty medications in a timely manner while
answering questions, solving problems, providing
education and maintaining our company's
reputation for high-quality service.
•
Resolved escalated calls for our team utilizing
exceptional interpersonal and problem solving
skills, extensive product and policy knowledge and genuine compassion to provide quality care for our patients.
•
Provided Quality Assurance by monitoring our team
member calls and identifying areas of
improvement, providing constructive feedback to
help them succeed and to increase efficiency for
the company.
•
Demonstrated ability to work independently and
self-directed while consistently meeting or
exceeding performance expectations.
•
As a Subject Matter Expert assisted with training of new hires, lead groups in the New Hire Training
Class, stayed current with industry trends and best practices to ensure the relevance and effectiveness of our training programs and mentored existing
team members.
•
Provided Chat Support to our team members giving
guidance, policy and procedure clarification, and
information on techniques to facilitate more
effective care to our patients.
•
Provided comprehensive office support including
scheduling appointments, managing patient
records, and responding to inquiries for a 5
physician family care office.
•
ADMINISTRATIVE ASSISTANT
G E A N I N E T R A B A N D
August 2015 - March 2019
Administrative Assistant
Alley Medical Center, Berwick, PA
July 2006 - January 2015
Operations Manager
Elite Venture Group Inc LLC, Briar Creek, PA
Managed accounts payable and receivable with
efficiency and accuracy.
•
Handled Workman's Compensation cases from
initiation to resolution.
•
Scheduled and verified appointments while
performing data entry tasks and providing detailed and personalized service to ensure customer
retention and satisfaction.
•
Trained new employees in all Front Office tasks
including scheduling appointments, verifying
appointments, and data entry.
•
Performed accurate and efficient data entry of
patient information, verified insurance, and
scheduled veteran appointments.
•
Managed finances and input for medication refills
to ensure smooth office operations.
•
Operated a multi-line phone system and efficiently
directed calls to appropriate personnel.
•
Assisted patients with Workman's Compensation
claims and ensured timely processing.
•
Conducted research, disseminated information,
and balanced books.
•
Managed team, office operations including ordering
supplies, deposits, and organization.
•
Formulated strategies, improved performance, and
ensured compliance.
•
Demonstrated proficiency in scheduling meetings,
appointments, and maintaining files with
exceptional attention to detail.
•
S K I L L S
• Efficiency in High Pressure Environments
• Critical Thinking
• Administrative Support
• Time Management and Organization
• Account Maintenance
• Process Optimization
• Microsoft Office Applications
• Coaching / Team Building
• Problem Assessment and Resolution
• Written and Verbal Communication
R E F E R E N C E S
References available upon request
Contact this candidate