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Business Development Customer Service

Location:
Royal Oak, MI
Posted:
September 20, 2023

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Resume:

T

James

Trammell

734-***-****

adztwx@r.postjobfree.com

m

Westland, MI 48185

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

SKILLS

Container Tagging and Marking

Team Collaboration

Visual Inspection

Quality Assessment and Assurance

Loading and Unloading

Critical Thinking

Willing to Learn

Problem Solving

Decision Making

Basic Math

PPE Use

Conflict Resolution

Team Management

Good Work Ethic

Friendly, Positive Attitude

Organizational Skills

EXPERIENCE

Performance Manager

Detroit, MI

Unifi Services/ Aug 2021 to Current

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency. Performed mathematical functions to interpret aircraft weight and balance loading instructions.

Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 32 daily flights.

Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications.

Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.

Positioned and towed aircraft from remote locations of airport to designated areas for operation.

Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions. Planned and completed group projects, working smoothly with others. Assisted with customer requests and answered questions to improve satisfaction. Lead Warehouse Worker

Detroit, MI

Sygma Network/ Jan 2021 to Jun 2021

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies. Loaded, unloaded and moved material to and from storage and production areas. Processed incoming shipments upon package receipt by scanning boxes and envelopes and using [Software] to update system.

Sales Manager

Fenton, MI

Great Lakes Steaks / Feb 2010 to Mar 2020

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

Reduced expenses by effectively negotiating contractor prices, terms and service agreements.

Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.

Handled customer relations issues, enabling quick resolution and client satisfaction. Supervised sales team of 28 people, stepping in to support employees and deliver smooth sales processes for clients.

Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.

Tracked monthly sales to generate reports for business development planning. Maintained professional network of potential clients and business opportunities. EDUCATION AND TRAINING

High School Diploma

Linden High School Jul 2006

Linden, MI



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