PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

KAROLE JACKSON

DOUGLASVILLE, GA 30134 470-***-**** adztwm@r.postjobfree.com Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Building Customer Trust and

Loyalty

Courteous with Strong Service

Mindset

Federal Contracting

Supply Chain Improvement

Job Preparation and Set-Up

Budget Preparation and

Management

Calm and Professional Under

Pressure

Upbeat and Positive

Personality

Efficient and Detail-Oriented

Customer Service and

Assistance

SEPTEMBER 2016-JANUARY 2023

Tech II PCA Jackson Jackson, AL

Operate company equipment in accordance with company safety policies and procedures

Operate, maintain enroll clamp truck in safe effective manner - Operate forklift and clamp machinery to stock warehouse - Process material, packages move supplies throughout warehouse - Perform inventory management, packaging labeling processing documentation for outgoing shipment - Loaded/ unloaded deliver trucks

Maintained accurate logs including vehicle inspection reports on daily basis.

Maintained quality assurance and customer satisfaction objectives.

Leveraged knowledge of raw materials, production processes, quality control, costs and other techniques to maximize effective manufacture and distribution of goods.

Managed team performance by training, mentoring,

disciplining and motivating employees.

Increased sales by 10%

Read manuals and manufacturer instructions to install and troubleshoot devices

Applied critical thinking and research to address complex issues Drafted preventive maintenance schedule to support equipment longevity

Maintained quality assurance and customer satisfaction objectives

JULY 2013-AUGUST 2016

Customer Service Representative ClearPoint Technology Largo, FL

Handled customer inquiries and suggestions courteously and professionally.

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Answered constant flow of customer calls with minimal wait times.

Answered customer telephone calls promptly to avoid on-hold wait times.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Updated account information to maintain customer records. MAY 2012-JUNE 2013

CNC Machine Operator Flex Force Theodore, AL

Assist in installation, maintenance, and repair of machinery Operate tools in order to aid in manufacturing process Perform periodic checks on equipment and solve problems as detected

Work with others in order to ensure that equipment is in proper working order

Observe and follow company safety rules and regulations. Complied with company and OSHA safety rules and regulations. Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.

Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly. Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances. Used CNC and manual equipment to perform rough and finishing machining, working with tin, sheet iron and sheet copper.

Fabricated new and repaired defective components, using lathes and 3D printers.

Loaded and unloaded parts to maintain high level of production.

Verified appropriate product lubrication and cooling throughout machine operation

JULY 2008-MAY 2012

Manager Above All Paving Mobile, AL

Accomplished multiple tasks within established timeframes. Managed and motivated employees to be productive and engaged in work.

Maintained professional, organized, and safe environment for employees and patrons.

Cross-trained existing employees to maximize team agility and performance.

Onboarded new employees with training and new hire documentation.

Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Developed and maintained relationships with customers and suppliers through account development.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. Improved safety procedures to create safe working conditions for workers.

Improved marketing to attract new customers and promote business.

JUNE 2006-JULY 2008

Human Resources Specialist Burkhalter Riggings Inc Columbus, MS

Reviewed and screened applicant resumes to identify qualified candidates.

Oversaw and managed hiring process and assisted human resources.

Partnered with senior leadership to establish and develop corporate and HR policies and procedures.

Planned and managed recruitment activities for new hires using EDUCATION

strategic personnel, staffing and position management practices.

Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.

Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.

Increase sales by 10%.

Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices

MAY 2002-MAY 2006

Petroleum Supply Specialist (92F) US Army Ft. Campbell, KY Logged all transactions in real time to keep tracking system updated.

Assembled refueling systems and equipment and performed quality assurance.

Inspected equipment, performed basic repairs and conducted scheduled maintenance actions.

Created spreadsheets using software applications and conducted basic recordkeeping and inventory management procedures.

Tested fuel products and handled hazardous materials. Organized supply routes and schedules to boost fuel shipping efficiency.

Supervised reception, storage and shipping of fuel. Organized records of vehicles, schedules and completed orders.

Refuel Aircraft

Tracked production and quality control systems to proactively identify deficiencies.

Diminished accidents 90% by identifying root causes for corrective action

Handled day-to-day shipping and receiving overseeing more than 50 packages per day

Coordinated driver dispatch to accomplish daily delivery requirements

Handled and transported fuel to vehicles and aircraft. 2000

Logistics Management Development Course

Army Logistics University, Fort Lee, VA

2000

U.S. Army Advanced Individual Truck Driving Training US Army, Fort Leonard Wood, MO

MAY 1997

High School Diploma

Jackson High School, Jackson,AL

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