Customer Service Representative

Professional Summary

Skills

Experience

Reynalda Juarez

512-***-**** *********@*****.*** Austin, TX 78704 Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Expertise at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success.

• Customer Service • Time Management • Strong communication

• Invoice preparation • Problem Solving • Skip tracing

• Payment plan coordination • Billing problem resolution • Written communication Order Management Specialist October 2020 - August 2023 Pentagon Technologies Group, Austin, TX

• Achieved deadlines for rush orders coming through direct order entry, e-mails, or change coordination processes.

• Prevented delivery errors by verifying accuracy of pricing, part numbers and shipping information for each order

• Expedited packages and traced missing items by working closely with production, sales and warehouse team members

• Managed changes, cancellations and manual status orders for customers

• Prepared for customer demand by submitting purchase orders to manufacturers to confirm product availability and allocation. Cleanroom Technician May 2020 - October 2020

Pentagon Technologies Group, Austin, TX

• Calibrated nanotechnology equipment used for weighing and testing materials.

• Achieved desired results by monitoring equipment and managing nanomaterials flow, temperature and pressure

• Administered documented results of nanotechnology tests using logs and physical laboratory notebooks

• Assisted with completing kits after thoroughly inspecting each part, damaged parts were tagged DMR

• Achieved desired results by monitoring equipment and managing nanomaterials flow, temperature and pressure. Unemployment Claims Specialist April 2018 - April 2020 Texas Workforce Solutions, Austin, TX

• Delivered fast and friendly customer service to each call achieving customer satisfaction by answering each question

• Assisted applicants with scheduled benefits and or application

• Identified and investigated suspected cases of fraud or abuse of system

• Verified employment and school and references by reaching out to individuals listed on application

• Developed exceptional customer service on each call making the decision for approval or denial. Customer Service Representative April 2015 - April 2018 Little River Health Care, Austin, TX

• Collaborated with colleagues and co-workers to deliver quality customer experience.

• Anticipated needs and resolved problems to keep customers happy.

• Enhanced customer satisfaction with fast, knowledgeable service. Education

• Built trusting relationship with customers to better understand needs.

• Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives. Check Processor August 2013 - April 2015

Payroll Service Solutions, Austin, TX

• Retained up-to-date knowledge of offered products and services to educate customers on features, benefits

• Recommended beneficial products and services to customers consistently exceeding daily goals

• Maintained strict compliance with banking standards, regulations and laws.

• Used active listening to establish trust, optimize sales opportunities and generate leads

• Recommended beneficial products and services to customers, consistently exceeding daily goals. Damage Complaints Coordinator October 2011 - August 2013 Applied Materials, Austin, TX

• Provided accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

• Kept records of customer interactions or transactions by recording details of inquiries and actions taken

• Compared disputed merchandise with original requisitions and information from invoices to prepare invoices for returned goods.

• Navigated multiple computer systems and utilized tools to find information to determine refund

• Collaborated with internal departments to find resolutions and conduct further research on customer account. Customer Retention Specialist September 2008 - October 2011 Freescale, Austin, Texas

• Identified and developed pipeline opportunities and account renewal strategies in partnership with sales representatives.

• Maintained key performance indicators and met productivity standards with one-call resolution.

• Kept strong customer focus and used best practices and internal guidelines to maximize retention opportunities.

• Responded to emails and calls to deliver prompt resolution for service or account problems.

• Collaborated with internal departments to find resolutions and conduct further research on customer account. Master of Business Administration (M.B.A.): Business Management - Texas State University, Austin, TX June 2026 Certification: Business Administration - Everest Institute, Austin, TX June 2013

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